The Centers
Learning and Development Specialist
The Centers, Cleveland, North Carolina, United States, 27013
The Learning and Development Specialist plays a critical role in building organizational capability and supporting workforce development at The Centers. This positionis responsible forfacilitatingtraining sessions, managing learning systems, developing content, and supporting strategic L&D initiatives that advance the organization's mission and cultural values. Reporting to the Learning and Development Manager, the L&D Specialist ensures that team members across all service areas have access to high-quality training, development resources, and compliance education that enables them to reach their full potential in serving our community.
Essential Duties and Responsibilities Facilitate and Support Training Sessions
Deliver assigned trainings including new hire orientation and other organizational programs (e.g., BLS, QPR, etc.) as needed
Facilitate leadership and staff development sessions with engaging, learner-centered approaches
Provide general program support for training initiatives across all service areas
Adapt facilitation style to diverse audiences and learning needs
Manage Learning Systems and Administrative Processes
Serve as the primary point of contact for Relias LMS tasks, including enrollments, troubleshooting, and reporting
Maintainaccuratetraining records and generate compliance reports for leadership
Prepare training materials and ensure quality and accessibility of all learning resources
Coordinate traininglogisticsincluding scheduling, room reservations, invitations, meals, and technology setup
Monitor learner progress and follow up on completion requirements
Develop and Maintain Learning Content
Create and update courses, training materials, and e-learning modules in Relias LMS
Adapt existing content to meet evolving organizational needs and compliance requirements
Collaborate with subject matter experts to ensure content accuracy and relevance
Design engaging learning experiences that support diverse learning styles
Ensure all content aligns with The Centers' culture and values
Support L&D Projects and Initiatives
Assistwith implementation of organizational learning priorities and cultural initiatives
Collaborate with the L&D Manager on project-based work to enhance workforce development
Support the rollout of new learning programs and organizational development efforts
Contribute to continuous improvement of L&D processes and systems
Participate in cross-functional teams to advance organizational goals
Other Non-Essential Duties and Responsibilities
Support organizational events and initiatives that promote learning and development
Assistwith onboarding and orientation program improvements
Participate in professional development activities to stay current with L&D best practices
Other duties as assigned
Qualifications Education:
Bachelor's degree in Human Resources, Education, Organizational Development, Instructional Design,or related fieldrequired
May substituteadditionalexperience for degree
Experience:
Minimum 2-3 years of experience in training delivery, instructional design, or learning and development
Experience with learning management systems (LMS), preferably Relias
Experience in healthcare, social services, or nonprofit organizations preferred
Demonstrated experiencefacilitatingtraining for diverse audiences
Experience developing e-learning content and training materials
Skills:
Strong facilitation and presentation skills with ability to engage diverse learners
Proficiencywith learning management systems, e-learning authoring tools, and Microsoft Office Suite
Excellent organizational skills with attention to detail and ability to manage multiple priorities
Strong written and verbal communication skills
Ability to work independently and collaboratively as part of a team
Customer service orientation with problem-solving mindset
Cultural competence and commitment to diversity, equity, and inclusion
Understanding of adult learning principles and instructional design methodologies
Project management skills and ability to meet deadlines
Commitment to The Centers' mission and values
Expected Outcomes Improved Training Capacity and Learner Experience
Increased availability and quality of training sessions, reducing scheduling bottlenecks
Improved learner engagement and satisfaction with training programs
Reduction in compliance gaps throughtimelyand effective training delivery
Enhanced Operational Efficiency in L&D
Streamlined LMS administration and reporting processes
Ensuredtimelycompliance tracking andaccuratedata management
Efficient coordination of traininglogisticsand resources
Expanded Learning Resources and Organizational Capability
Development of new and updated training content that supports workforce growth
Alignment of learning initiatives with organizational goals and strategic priorities
Enhanced organizational compliance and adherence to regulatory standards
Working Conditions This joboperatesin a professional office environment with occasional travel to various Centers locations for training delivery.While performing the duties of this job, the employee is regularly required to speak and hear and is frequently required to sit for extended periods of time.The employee maybe requiredto stand for extended periods during training facilitation. Routine work outside of normal business hours may berequiredto accommodate training schedules across all shifts and locations.
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Essential Duties and Responsibilities Facilitate and Support Training Sessions
Deliver assigned trainings including new hire orientation and other organizational programs (e.g., BLS, QPR, etc.) as needed
Facilitate leadership and staff development sessions with engaging, learner-centered approaches
Provide general program support for training initiatives across all service areas
Adapt facilitation style to diverse audiences and learning needs
Manage Learning Systems and Administrative Processes
Serve as the primary point of contact for Relias LMS tasks, including enrollments, troubleshooting, and reporting
Maintainaccuratetraining records and generate compliance reports for leadership
Prepare training materials and ensure quality and accessibility of all learning resources
Coordinate traininglogisticsincluding scheduling, room reservations, invitations, meals, and technology setup
Monitor learner progress and follow up on completion requirements
Develop and Maintain Learning Content
Create and update courses, training materials, and e-learning modules in Relias LMS
Adapt existing content to meet evolving organizational needs and compliance requirements
Collaborate with subject matter experts to ensure content accuracy and relevance
Design engaging learning experiences that support diverse learning styles
Ensure all content aligns with The Centers' culture and values
Support L&D Projects and Initiatives
Assistwith implementation of organizational learning priorities and cultural initiatives
Collaborate with the L&D Manager on project-based work to enhance workforce development
Support the rollout of new learning programs and organizational development efforts
Contribute to continuous improvement of L&D processes and systems
Participate in cross-functional teams to advance organizational goals
Other Non-Essential Duties and Responsibilities
Support organizational events and initiatives that promote learning and development
Assistwith onboarding and orientation program improvements
Participate in professional development activities to stay current with L&D best practices
Other duties as assigned
Qualifications Education:
Bachelor's degree in Human Resources, Education, Organizational Development, Instructional Design,or related fieldrequired
May substituteadditionalexperience for degree
Experience:
Minimum 2-3 years of experience in training delivery, instructional design, or learning and development
Experience with learning management systems (LMS), preferably Relias
Experience in healthcare, social services, or nonprofit organizations preferred
Demonstrated experiencefacilitatingtraining for diverse audiences
Experience developing e-learning content and training materials
Skills:
Strong facilitation and presentation skills with ability to engage diverse learners
Proficiencywith learning management systems, e-learning authoring tools, and Microsoft Office Suite
Excellent organizational skills with attention to detail and ability to manage multiple priorities
Strong written and verbal communication skills
Ability to work independently and collaboratively as part of a team
Customer service orientation with problem-solving mindset
Cultural competence and commitment to diversity, equity, and inclusion
Understanding of adult learning principles and instructional design methodologies
Project management skills and ability to meet deadlines
Commitment to The Centers' mission and values
Expected Outcomes Improved Training Capacity and Learner Experience
Increased availability and quality of training sessions, reducing scheduling bottlenecks
Improved learner engagement and satisfaction with training programs
Reduction in compliance gaps throughtimelyand effective training delivery
Enhanced Operational Efficiency in L&D
Streamlined LMS administration and reporting processes
Ensuredtimelycompliance tracking andaccuratedata management
Efficient coordination of traininglogisticsand resources
Expanded Learning Resources and Organizational Capability
Development of new and updated training content that supports workforce growth
Alignment of learning initiatives with organizational goals and strategic priorities
Enhanced organizational compliance and adherence to regulatory standards
Working Conditions This joboperatesin a professional office environment with occasional travel to various Centers locations for training delivery.While performing the duties of this job, the employee is regularly required to speak and hear and is frequently required to sit for extended periods of time.The employee maybe requiredto stand for extended periods during training facilitation. Routine work outside of normal business hours may berequiredto accommodate training schedules across all shifts and locations.
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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