TEKsystems c/o Allegis Group
Description
The College of Medicine – Phoenix is currently seeking applicants for an Application Systems Support Analyst, Senior who is responsible for maintaining Enterprise applications that includes technical support and architectural strategies. This technical position will help ensure our Enterprise applications are optimized and the College of Medicine – Phoenix takes advantage of their full capabilities. This role will work closely with the application vendors and College of Medicine – Phoenix Development to resolve technical issues and plan for all future initiatives. Work with clients to maximize system usage and functionality to achieve operational objectives. This role will be the Subject Matter Expert and provide on-going training to staff, faculty, and students. Administer security/authorization set-up, technical system documentation, data interface design, data migration and reconciliation. The incumbent will work closely with other IT team members to ensure infrastructure and clients are also optimized. The incumbent must have the ability to work in a fast-paced, highly visible environment with a sense of urgency. Collaborate with super users to review system utilization, identify issues, and develop improvement plans, including network security and application setup. This involves enhancing network security measures, configuring DNS, managing IP addresses, and conducting risk assessments to ensure compliance with security standards. Analyze system performance to optimize efficiency and user experience while mitigating security risks.
Responsibilities
Perform Risk Assessment to ensure the systems are compliant with UA security standards.
Troubleshoot, manage and own production issues. Resolve on own, with Vendor or other technical teams (i.e. AV) to ensure issues are being resolved in a timely manner. Troubleshooting complex Client/Server systems will include the Enterprise Application, Server, Network configuration, Desktop App and audio video devices.
Manage Application configuration for an optimized environment. Ensure Admin accounts are appropriate and permissions meet HIPAA and FERPA regulations.
Conduct document and applications tests, evaluates results in accordance with quality assurance standards and writes test reports.
Manage data integrity, ensures data is backed up and purged according to the COMP and UA policies.
Perform data analytics for the systems supported, be the subject matter expert on the data and extract and report as needed.
For the systems supported, development of best practices, policies, and procedures.
Skills
Windows
server-side
user management
active directory
Vmware
Infrastructure
vendor management
System administrator
Top Skills Details
Windows
server-side
user management
active directory
Vmware
Infrastructure
Additional Skills & Qualifications
Bachelor’s degree or equivalent advanced learning attained through professional level experience required. Minimum of 5 years of relevant work experience is required:
Knowledge of enterprise software applications, and SaaS offerings.
Knowledge of security best practices in relation to user account administration, and privacy
Knowledge of current applications security practices and technology.
Skill in analyzing and responding to user requests.
Skill in writing technical and functional documentation.
Skill in developing and implementing test plans for applications.
Ability to communicate effectively verbally and in writing.
Skill in effectively training non-technical personnel in technical areas and subjects
Ability to work collaboratively and cooperatively with others, including application vendor and information technology professionals, to troubleshoot, isolate and resolve complex client/server issues.
Attention to detail with ability to clearly define problems and use appropriate methods to determine and implement solutions.
Excellent customer service skills, including the ability to effectively communicate and work with a diverse community of faculty, staff, and students.
Demonstrated desire to continuously develop knowledge and skills related to the position.
Strong interpersonal and organizational skills.
Preferred Qualifications: 3+ years demonstrated experience in the installation, configuration, maintenance and support of an enterprise application.
3+ years hands on experience working with vendors, co-workers and customers to troubleshoot, test and resolve complex technical issues (desktop, server hardware and software).
3 + years experience in troubleshooting processes/configurations and correcting issues that may be procedural, operational or technical in nature.
FERPA and/or HIPAA experience
ITIL experience a plus for managing incidents, service levels and vendor management.
Experience Level Expert Level
Job Type & Location This is a Contract position based out of Phoenix, AZ.
Pay and Benefits The pay range for this position is $40.00 – $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Phoenix,AZ.
Application Deadline This position is anticipated to close on Jan 16, 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Perform Risk Assessment to ensure the systems are compliant with UA security standards.
Troubleshoot, manage and own production issues. Resolve on own, with Vendor or other technical teams (i.e. AV) to ensure issues are being resolved in a timely manner. Troubleshooting complex Client/Server systems will include the Enterprise Application, Server, Network configuration, Desktop App and audio video devices.
Manage Application configuration for an optimized environment. Ensure Admin accounts are appropriate and permissions meet HIPAA and FERPA regulations.
Conduct document and applications tests, evaluates results in accordance with quality assurance standards and writes test reports.
Manage data integrity, ensures data is backed up and purged according to the COMP and UA policies.
Perform data analytics for the systems supported, be the subject matter expert on the data and extract and report as needed.
For the systems supported, development of best practices, policies, and procedures.
Skills
Windows
server-side
user management
active directory
Vmware
Infrastructure
vendor management
System administrator
Top Skills Details
Windows
server-side
user management
active directory
Vmware
Infrastructure
Additional Skills & Qualifications
Bachelor’s degree or equivalent advanced learning attained through professional level experience required. Minimum of 5 years of relevant work experience is required:
Knowledge of enterprise software applications, and SaaS offerings.
Knowledge of security best practices in relation to user account administration, and privacy
Knowledge of current applications security practices and technology.
Skill in analyzing and responding to user requests.
Skill in writing technical and functional documentation.
Skill in developing and implementing test plans for applications.
Ability to communicate effectively verbally and in writing.
Skill in effectively training non-technical personnel in technical areas and subjects
Ability to work collaboratively and cooperatively with others, including application vendor and information technology professionals, to troubleshoot, isolate and resolve complex client/server issues.
Attention to detail with ability to clearly define problems and use appropriate methods to determine and implement solutions.
Excellent customer service skills, including the ability to effectively communicate and work with a diverse community of faculty, staff, and students.
Demonstrated desire to continuously develop knowledge and skills related to the position.
Strong interpersonal and organizational skills.
Preferred Qualifications: 3+ years demonstrated experience in the installation, configuration, maintenance and support of an enterprise application.
3+ years hands on experience working with vendors, co-workers and customers to troubleshoot, test and resolve complex technical issues (desktop, server hardware and software).
3 + years experience in troubleshooting processes/configurations and correcting issues that may be procedural, operational or technical in nature.
FERPA and/or HIPAA experience
ITIL experience a plus for managing incidents, service levels and vendor management.
Experience Level Expert Level
Job Type & Location This is a Contract position based out of Phoenix, AZ.
Pay and Benefits The pay range for this position is $40.00 – $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Phoenix,AZ.
Application Deadline This position is anticipated to close on Jan 16, 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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