TEKsystems
Job Summary
The College of Medicine - Phoenix is currently seeking applicants for an Application Systems Support Analyst, Senior who is responsible for maintaining Enterprise applications that includes technical support and architectural strategies. This technical position will help ensure our Enterprise applications are optimized and the College of Medicine - Phoenix takes advantage of their full capabilities.
This role will work closely with the application vendors and the College of Medicine - Phoenix Development to resolve technical issues and plan for all future initiatives. Work with clients to maximize system usage and functionality to achieve operational objectives.
This role will be the Subject Matter Expert and provide ongoing training to staff, faculty, and students. Administer security/authorization set‑up, technical system documentation, data interface design, data migration and reconciliation. The incumbent will work closely with other IT team members to ensure infrastructure and clients are also optimized.
Responsibilities
Perform Risk Assessment to ensure the systems are compliant with UA security standards.
Troubleshoot, manage and own production issues; resolve on own, with Vendor or other technical teams to ensure timely resolution.
Manage application configuration for an optimized environment; ensure admin accounts and permissions meet HIPAA and FERPA regulations.
Conduct documents and application tests, evaluate results in accordance with quality assurance standards and write test reports.
Manage data integrity, ensure data is backed up and purged according to the COMP and UA policies.
Perform data analytics for the supported systems, be the subject matter expert on the data and extract and report as needed.
Develop best practices, policies, and procedures for the supported systems.
Collaborate with super users to review system utilization, identify issues, and develop improvement plans.
Enhance network security measures, configure DNS, manage IP addresses, and conduct risk assessments to ensure compliance with security standards.
Analyze system performance to optimize efficiency and user experience while mitigating security risks.
Qualifications
Bachelor's degree or equivalent advanced learning attained through professional level experience.
Minimum of 5 years of relevant work experience.
Knowledge of enterprise software applications, and SaaS offerings.
Knowledge of security best practices in relation to user account administration, and privacy.
Knowledge of current applications security practices and technology.
Skill in analyzing and responding to user requests.
Skill in writing technical and functional documentation.
Skill in developing and implementing test plans for applications.
Ability to communicate effectively verbally and in writing.
Skill in effectively training non-technical personnel in technical areas and subjects.
Ability to work collaboratively and cooperatively with others, including application vendor and information technology professionals.
Attention to detail with ability to clearly define problems and use appropriate methods to determine and implement solutions.
Excellent customer service skills.
Demonstrated desire to continuously develop knowledge and skills related to the position.
Strong interpersonal and organizational skills.
Preferred Qualifications
3+ years experienced in installation, configuration, maintenance and support of an enterprise application.
3+ years hands‑on experience troubleshooting, testing and resolving complex technical issues (desktop, server hardware and software).
3+ years experience in troubleshooting processes/configurations and correcting procedural or operational issues.
FERPA and/or HIPAA experience.
ITIL experience a plus for managing incidents, service levels and vendor management.
Seniority Level Senior
Experience Level Expert Level
Job Type & Location Contract position based out of Phoenix, AZ. Hybrid work environment.
Pay & Benefits The pay range for this position is $40.00 - $50.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Eligibility Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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This role will work closely with the application vendors and the College of Medicine - Phoenix Development to resolve technical issues and plan for all future initiatives. Work with clients to maximize system usage and functionality to achieve operational objectives.
This role will be the Subject Matter Expert and provide ongoing training to staff, faculty, and students. Administer security/authorization set‑up, technical system documentation, data interface design, data migration and reconciliation. The incumbent will work closely with other IT team members to ensure infrastructure and clients are also optimized.
Responsibilities
Perform Risk Assessment to ensure the systems are compliant with UA security standards.
Troubleshoot, manage and own production issues; resolve on own, with Vendor or other technical teams to ensure timely resolution.
Manage application configuration for an optimized environment; ensure admin accounts and permissions meet HIPAA and FERPA regulations.
Conduct documents and application tests, evaluate results in accordance with quality assurance standards and write test reports.
Manage data integrity, ensure data is backed up and purged according to the COMP and UA policies.
Perform data analytics for the supported systems, be the subject matter expert on the data and extract and report as needed.
Develop best practices, policies, and procedures for the supported systems.
Collaborate with super users to review system utilization, identify issues, and develop improvement plans.
Enhance network security measures, configure DNS, manage IP addresses, and conduct risk assessments to ensure compliance with security standards.
Analyze system performance to optimize efficiency and user experience while mitigating security risks.
Qualifications
Bachelor's degree or equivalent advanced learning attained through professional level experience.
Minimum of 5 years of relevant work experience.
Knowledge of enterprise software applications, and SaaS offerings.
Knowledge of security best practices in relation to user account administration, and privacy.
Knowledge of current applications security practices and technology.
Skill in analyzing and responding to user requests.
Skill in writing technical and functional documentation.
Skill in developing and implementing test plans for applications.
Ability to communicate effectively verbally and in writing.
Skill in effectively training non-technical personnel in technical areas and subjects.
Ability to work collaboratively and cooperatively with others, including application vendor and information technology professionals.
Attention to detail with ability to clearly define problems and use appropriate methods to determine and implement solutions.
Excellent customer service skills.
Demonstrated desire to continuously develop knowledge and skills related to the position.
Strong interpersonal and organizational skills.
Preferred Qualifications
3+ years experienced in installation, configuration, maintenance and support of an enterprise application.
3+ years hands‑on experience troubleshooting, testing and resolving complex technical issues (desktop, server hardware and software).
3+ years experience in troubleshooting processes/configurations and correcting procedural or operational issues.
FERPA and/or HIPAA experience.
ITIL experience a plus for managing incidents, service levels and vendor management.
Seniority Level Senior
Experience Level Expert Level
Job Type & Location Contract position based out of Phoenix, AZ. Hybrid work environment.
Pay & Benefits The pay range for this position is $40.00 - $50.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Eligibility Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr