Reynolds Asphalt & Construction Company
Level 1 IT Technician
Reynolds Asphalt & Construction Company, Fort Worth, Texas, United States, 76102
Reynolds Asphalt is a family‑owned company that has been in business since 1981. Our team is dedicated to delivering high‑quality service and value to our clients.
Position Summary The Level 1 IT Technician will serve as the first point of contact for end‑user support, addressing basic technical issues related to computers, mobile devices, telecommunications, and A/V equipment. This role is designed for a proactive individual eager to learn the foundational elements of IT infrastructure and operations within a dynamic business environment.
Key Responsibilities
Provide timely and professional first‑level support for incoming IT requests and issues, both in person and remotely.
Perform basic computer hardware and software troubleshooting for Windows and Mac environments.
Assist with the setup, configuration, and basic troubleshooting of mobile devices, primarily iPhones.
Assist in basic network troubleshooting, including connectivity issues for workstations and peripherals (e.g., printers).
Provide basic support for telecommunication systems and audio/visual equipment in meeting rooms and offices.
Accurately document all support interactions, resolutions, and configurations within the ticketing system.
Actively engage with the IT Manager to learn and assist in managing various IT facets, including server management, advanced networking, and project rollouts.
Assist with tracking and maintaining IT asset inventory.
Required Skills and Qualifications
Basic understanding of computer hardware components and common software applications.
Familiarity with common operating systems (Windows 10/11, macOS) and mobile platforms (iOS).
Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical users.
Strong analytical and problem‑solving skills with keen attention to detail.
Customer‑focused attitude and a commitment to providing quality support.
Strong desire to learn and adapt to new technologies and environments.
Prior help desk experience is a plus but not required; relevant certifications (e.g., CompTIA A+) are a plus.
Note that this is for a level 1 technician position.
Working Conditions
This position is based in our main office location.
The role may require occasional lifting of IT equipment (e.g., computers, monitors) weighing up to 30 lbs.
Flexibility to respond to urgent IT issues outside of standard business hours when necessary.
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Position Summary The Level 1 IT Technician will serve as the first point of contact for end‑user support, addressing basic technical issues related to computers, mobile devices, telecommunications, and A/V equipment. This role is designed for a proactive individual eager to learn the foundational elements of IT infrastructure and operations within a dynamic business environment.
Key Responsibilities
Provide timely and professional first‑level support for incoming IT requests and issues, both in person and remotely.
Perform basic computer hardware and software troubleshooting for Windows and Mac environments.
Assist with the setup, configuration, and basic troubleshooting of mobile devices, primarily iPhones.
Assist in basic network troubleshooting, including connectivity issues for workstations and peripherals (e.g., printers).
Provide basic support for telecommunication systems and audio/visual equipment in meeting rooms and offices.
Accurately document all support interactions, resolutions, and configurations within the ticketing system.
Actively engage with the IT Manager to learn and assist in managing various IT facets, including server management, advanced networking, and project rollouts.
Assist with tracking and maintaining IT asset inventory.
Required Skills and Qualifications
Basic understanding of computer hardware components and common software applications.
Familiarity with common operating systems (Windows 10/11, macOS) and mobile platforms (iOS).
Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical users.
Strong analytical and problem‑solving skills with keen attention to detail.
Customer‑focused attitude and a commitment to providing quality support.
Strong desire to learn and adapt to new technologies and environments.
Prior help desk experience is a plus but not required; relevant certifications (e.g., CompTIA A+) are a plus.
Note that this is for a level 1 technician position.
Working Conditions
This position is based in our main office location.
The role may require occasional lifting of IT equipment (e.g., computers, monitors) weighing up to 30 lbs.
Flexibility to respond to urgent IT issues outside of standard business hours when necessary.
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