Apt
This range is provided by Apt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Technical Support Specialist (24×7 Operations)
Frontline role providing first‑line diagnostics and resolution for computer systems, applications, and distributed networks. Acts as the central communications bridge between customers, support teams, and management in a compliance‑driven, 24×7 environment.
Responsibilities
Triage, diagnose, and resolve incidents/requests; expire when needed.
Support Windows environments; assist with AIX/UNIX as applicable.
Perform basic network troubleshooting (TCP/IP, DNS/DHCP, connectivity).
Communicate status clearly to users and stakeholders; document thoroughly in ITSM tools.
Follow Change Management and knowledge‑base procedures; contribute KB articles.
Adhere to CIP, SOX, and security/compliance standards.
Meet SLAs/OLAs for response and resolution; identify trends for prevention.
Requirements
Education in CS/IT or equivalent experience.
Working knowledge of Windows (user/server); exposure to AIX/UNIX preferred.
Familiarity with distributed networks and enterprise applications.
Proven multitasking, prioritization, and problem‑solving skills in high‑pressure settings.
Willingness to work rotating 24×7 shifts.
Preferred
Experience in service desk/NOC or critical infrastructure support.
ITSM/monitoring tools (e.g., ServiceNow, SolarWinds, Splunk).
Scripting basics (PowerShell/bash).
Certifications: CompTIA A+/Network+/Security+, ITIL Foundation.
Seniority Level Associate
Employment Type Contract
Job Function
Information Technology
Industries
Staffing and Recruiting
Natural Gas Distribution
Inferred from the description for this job Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
Technical Support Specialist (24×7 Operations)
Frontline role providing first‑line diagnostics and resolution for computer systems, applications, and distributed networks. Acts as the central communications bridge between customers, support teams, and management in a compliance‑driven, 24×7 environment.
Responsibilities
Triage, diagnose, and resolve incidents/requests; expire when needed.
Support Windows environments; assist with AIX/UNIX as applicable.
Perform basic network troubleshooting (TCP/IP, DNS/DHCP, connectivity).
Communicate status clearly to users and stakeholders; document thoroughly in ITSM tools.
Follow Change Management and knowledge‑base procedures; contribute KB articles.
Adhere to CIP, SOX, and security/compliance standards.
Meet SLAs/OLAs for response and resolution; identify trends for prevention.
Requirements
Education in CS/IT or equivalent experience.
Working knowledge of Windows (user/server); exposure to AIX/UNIX preferred.
Familiarity with distributed networks and enterprise applications.
Proven multitasking, prioritization, and problem‑solving skills in high‑pressure settings.
Willingness to work rotating 24×7 shifts.
Preferred
Experience in service desk/NOC or critical infrastructure support.
ITSM/monitoring tools (e.g., ServiceNow, SolarWinds, Splunk).
Scripting basics (PowerShell/bash).
Certifications: CompTIA A+/Network+/Security+, ITIL Foundation.
Seniority Level Associate
Employment Type Contract
Job Function
Information Technology
Industries
Staffing and Recruiting
Natural Gas Distribution
Inferred from the description for this job Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr