Prestige Staffing
Information Technology Support Analyst
Prestige Staffing, Saint Louis, Missouri, United States, 63146
This range is provided by Prestige Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $50,000.00/yr - $65,000.00/yr
Job Summary We are seeking a full-time IT Service Desk Analyst to join a team in St. Louis. This role provides first-contact technical support to attorneys and staff, managing a high volume of support requests, diagnosing and resolving issues related to Windows, Office 365, mobile devices, and applications. Operating at an elevated technical level, the analyst ensures timely resolution of technical problems, accurate documentation, and effective escalation to Tier 2 support when necessary.
Requirements
Working knowledge of Windows 10/11, Office 365, Teams, OneDrive, and basic networking
Familiarity with troubleshooting mobile devices and MFA (Intune, Authenticator, Duo)
1-3 years of IT support experience; legal or professional services environment preferred
Industry certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals preferred
Associate’s degree in IT or related field preferred
Strong critical thinking, professionalism, and excellent communication skills in English
Responsibilities
Provide first-line technical support via phone, email, chat, and ticketing system for attorneys and staff
Diagnose and resolve issues related to operating systems, software, networking, VPN, printing, and mobile devices
Support legal-specific applications, including iManage, BigHand, Intapp Time, and PDF tools
Document troubleshooting steps and user interactions accurately in the ITSM platform
Prioritize and resolve issues impacting legal deadlines, court filings, and client deliverables
Escalate complex or hardware-related issues to Tier 2 support
Assist with onboarding and basic workstation setupCollaborate with engineering, infrastructure, and security teams to resolve cross-platform issues
Follow established incident, request, and escalation procedures
Identify recurring issues and elevate patterns for further analysis
Opportunity to join a dynamic support team
Engaging work on IT service desk operations within a collaborative and inclusive environment
Potential for growth and development in a professional services setting
Seniority Level Associate
Employment Type Full-time
Job Function Information Technology and Analyst
Industries Law Practice, Legal Services, IT Services, and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
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Base Pay Range $50,000.00/yr - $65,000.00/yr
Job Summary We are seeking a full-time IT Service Desk Analyst to join a team in St. Louis. This role provides first-contact technical support to attorneys and staff, managing a high volume of support requests, diagnosing and resolving issues related to Windows, Office 365, mobile devices, and applications. Operating at an elevated technical level, the analyst ensures timely resolution of technical problems, accurate documentation, and effective escalation to Tier 2 support when necessary.
Requirements
Working knowledge of Windows 10/11, Office 365, Teams, OneDrive, and basic networking
Familiarity with troubleshooting mobile devices and MFA (Intune, Authenticator, Duo)
1-3 years of IT support experience; legal or professional services environment preferred
Industry certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals preferred
Associate’s degree in IT or related field preferred
Strong critical thinking, professionalism, and excellent communication skills in English
Responsibilities
Provide first-line technical support via phone, email, chat, and ticketing system for attorneys and staff
Diagnose and resolve issues related to operating systems, software, networking, VPN, printing, and mobile devices
Support legal-specific applications, including iManage, BigHand, Intapp Time, and PDF tools
Document troubleshooting steps and user interactions accurately in the ITSM platform
Prioritize and resolve issues impacting legal deadlines, court filings, and client deliverables
Escalate complex or hardware-related issues to Tier 2 support
Assist with onboarding and basic workstation setupCollaborate with engineering, infrastructure, and security teams to resolve cross-platform issues
Follow established incident, request, and escalation procedures
Identify recurring issues and elevate patterns for further analysis
Opportunity to join a dynamic support team
Engaging work on IT service desk operations within a collaborative and inclusive environment
Potential for growth and development in a professional services setting
Seniority Level Associate
Employment Type Full-time
Job Function Information Technology and Analyst
Industries Law Practice, Legal Services, IT Services, and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr