Equinix
Who are we?
Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.
Job Summary The Project Manager for the Equinix Operations Center (EOC) and Operations Information Request Team (OIRT) leads and coordinates strategic, enterprise-wide projects that enhance efficiency, transparency, and quality in both customer support and incident management. This role is pivotal in driving automation, self-service, and continuous improvement initiatives using Lean Six Sigma methodologies, and ensuring successful execution of transformation programs. The Project Manager serves as a key liaison among cross‑functional teams, champions organizational change management and delivers measurable business outcomes aligned with organizational goals.
Responsibilities Strategic & Enterprise Alignment
Ensure all projects support EOC/OIRT's strategic roadmap and global organizational objectives
Drive alignment between project outcomes and key performance indicators (KPIs) for operational excellence at the enterprise level
Lead post‑project reviews to capture lessons learned and drive continuous improvement, integrating Lean Six Sigma principles
Project & Program Management
Develop and manage project plans using agile and Lean Six Sigma methodologies, ensuring alignment with timelines and deliverables
Implement and manage transformation initiatives to enhance incident outcomes, customer experience, and workforce efficiency across the enterprise
Organizational Change Management & Stakeholder Engagement
Develop and execute organizational change management plans to support adoption of new processes and technologies at scale
Serve as the primary liaison between EOC/OIRT, IT, and other cross‑functional teams, operating at an enterprise‑wide level
Facilitate stakeholder workshops (e.g., Kaizen events) and feedback sessions to ensure buy‑in and address concerns, leveraging Lean Six Sigma tools
Communicate effectively with stakeholders, keeping them informed of project progress and addressing any concerns
Resource & Capacity Management
Assess team capacity and allocate resources to ensure timely delivery of critical, enterprise‑wide initiatives
Identify skill gaps and coordinate with leadership to address training or hiring needs, including Lean Six Sigma capabilities
Monitor team wellbeing and proactively address workload imbalances
Risk & Issue Management
Establish and maintain a comprehensive risk register for all EOC/OIRT projects
Lead regular risk review meetings and escalate critical issues to senior leadership as needed
Automation, Data, and Technology Enablement
Champion the adoption of automation tools and platforms (e.g., ServiceNow, ITIL frameworks) to standardize processes and drive enterprise‑wide efficiency
Collaborate with IT and data teams to implement dashboards and analytics for real‑time project tracking and performance measurement
Evaluate and recommend new technologies to enhance operational efficiency across the organization
Compliance, Quality, and Continuous Improvement
Ensure all projects comply with internal policies, industry standards, and regulatory requirements
Implement quality assurance processes and conduct regular audits of project deliverables
Foster a culture of continuous improvement through regular process reviews, feedback loops, and Lean Six Sigma initiatives
Leadership & Team Development
Mentor and develop project team members, fostering a high‑performance, collaborative, and innovative culture
Lead by example in promoting accountability and enterprise‑wide engagement
Recognize and celebrate team achievements to boost morale and engagement
Qualifications Minimum Qualifications
Bachelor's degree (4‑year college degree) required
Minimum of 5 years of experience in project management, with a proven track record of managing and driving agile and Lean Six Sigma projects and teams
Strong project management skills, including the ability to prioritize tasks and work cross‑functionally with multiple teams and stakeholders at an enterprise level, while ensuring accountability
Experience with ITIL, data center operations, and familiarity with Equinix processes and policies is highly desirable
Excellent communication and technical presentation skills
Detail‑oriented with the ability to multitask in a fast‑moving environment with shifting priorities and changing requirements
Preferred Qualifications
PMP, PRINCE2, Lean Six Sigma (Green Belt or higher), or equivalent project management certification
ITIL Foundation or higher certification
Experience managing projects related to customer support, incident management, automation, and process improvement
Knowledge of business continuity practices and experience with ServiceNow or similar ITSM platforms
Demonstrated success managing projects in a 24x7, mission‑critical environment
Pay Range United States - Dallas Infomart Office DAI: 90,000 - 136,000 USD / Annual
United States - Tampa Office TAO: 90,000 - 136,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full‑time position determined by role, level, and location.
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job‑related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program : An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process.
Learn more
here
.
#J-18808-Ljbffr
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.
Job Summary The Project Manager for the Equinix Operations Center (EOC) and Operations Information Request Team (OIRT) leads and coordinates strategic, enterprise-wide projects that enhance efficiency, transparency, and quality in both customer support and incident management. This role is pivotal in driving automation, self-service, and continuous improvement initiatives using Lean Six Sigma methodologies, and ensuring successful execution of transformation programs. The Project Manager serves as a key liaison among cross‑functional teams, champions organizational change management and delivers measurable business outcomes aligned with organizational goals.
Responsibilities Strategic & Enterprise Alignment
Ensure all projects support EOC/OIRT's strategic roadmap and global organizational objectives
Drive alignment between project outcomes and key performance indicators (KPIs) for operational excellence at the enterprise level
Lead post‑project reviews to capture lessons learned and drive continuous improvement, integrating Lean Six Sigma principles
Project & Program Management
Develop and manage project plans using agile and Lean Six Sigma methodologies, ensuring alignment with timelines and deliverables
Implement and manage transformation initiatives to enhance incident outcomes, customer experience, and workforce efficiency across the enterprise
Organizational Change Management & Stakeholder Engagement
Develop and execute organizational change management plans to support adoption of new processes and technologies at scale
Serve as the primary liaison between EOC/OIRT, IT, and other cross‑functional teams, operating at an enterprise‑wide level
Facilitate stakeholder workshops (e.g., Kaizen events) and feedback sessions to ensure buy‑in and address concerns, leveraging Lean Six Sigma tools
Communicate effectively with stakeholders, keeping them informed of project progress and addressing any concerns
Resource & Capacity Management
Assess team capacity and allocate resources to ensure timely delivery of critical, enterprise‑wide initiatives
Identify skill gaps and coordinate with leadership to address training or hiring needs, including Lean Six Sigma capabilities
Monitor team wellbeing and proactively address workload imbalances
Risk & Issue Management
Establish and maintain a comprehensive risk register for all EOC/OIRT projects
Lead regular risk review meetings and escalate critical issues to senior leadership as needed
Automation, Data, and Technology Enablement
Champion the adoption of automation tools and platforms (e.g., ServiceNow, ITIL frameworks) to standardize processes and drive enterprise‑wide efficiency
Collaborate with IT and data teams to implement dashboards and analytics for real‑time project tracking and performance measurement
Evaluate and recommend new technologies to enhance operational efficiency across the organization
Compliance, Quality, and Continuous Improvement
Ensure all projects comply with internal policies, industry standards, and regulatory requirements
Implement quality assurance processes and conduct regular audits of project deliverables
Foster a culture of continuous improvement through regular process reviews, feedback loops, and Lean Six Sigma initiatives
Leadership & Team Development
Mentor and develop project team members, fostering a high‑performance, collaborative, and innovative culture
Lead by example in promoting accountability and enterprise‑wide engagement
Recognize and celebrate team achievements to boost morale and engagement
Qualifications Minimum Qualifications
Bachelor's degree (4‑year college degree) required
Minimum of 5 years of experience in project management, with a proven track record of managing and driving agile and Lean Six Sigma projects and teams
Strong project management skills, including the ability to prioritize tasks and work cross‑functionally with multiple teams and stakeholders at an enterprise level, while ensuring accountability
Experience with ITIL, data center operations, and familiarity with Equinix processes and policies is highly desirable
Excellent communication and technical presentation skills
Detail‑oriented with the ability to multitask in a fast‑moving environment with shifting priorities and changing requirements
Preferred Qualifications
PMP, PRINCE2, Lean Six Sigma (Green Belt or higher), or equivalent project management certification
ITIL Foundation or higher certification
Experience managing projects related to customer support, incident management, automation, and process improvement
Knowledge of business continuity practices and experience with ServiceNow or similar ITSM platforms
Demonstrated success managing projects in a 24x7, mission‑critical environment
Pay Range United States - Dallas Infomart Office DAI: 90,000 - 136,000 USD / Annual
United States - Tampa Office TAO: 90,000 - 136,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full‑time position determined by role, level, and location.
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job‑related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program : An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process.
Learn more
here
.
#J-18808-Ljbffr