SageSure
Overview
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, SageSure is hiring for the
Workforce Management Analyst
role. SageSure, a leader in catastrophe-exposed property insurance, is seeking a
Workforce Management Analyst . What you’d be doing
Analyzing large, complex datasets to extract meaningful insights and translate them into compelling, actionable recommendations. Maintain deep subject matter expertise of the SageSure WFM applications, Standard Operating Procedures, and supporting tools, and demonstrate that understanding through insights and recommendations. Act as a team stakeholder by proactively sharing ideas, providing analysis, and supporting data-driven decision-making. Independently present data and findings to leadership, both in written and verbal form. Forecast for multiple lines of business daily to yearly while maintaining a targeted variance. Understand complex business processes/technologies and question current workflow processes, making recommendations to enhance the business. Provide recommendations to Leadership to address obstacles that stand in the way of meeting objectives (e.g., call center service levels, occupancy, and shrinkage goals). Prepare ad hoc analyses to identify trends and actionable insights. Present analysis and recommendations to operations leadership with the ability to tell the story. Drive process improvement projects or re-engineering by documenting and analyzing forecasting methodologies and processes; work with operations, strategy leaders, and WFM partners to identify gaps, plan remediation, and define priorities and value. Facilitate monthly/weekly business reviews for owned models. Interacts with and presents statistical information to different levels of management in various functional areas. Able to prioritize, meet critical deadlines, and manage expectations. Additional tasks as needed. We’re looking for someone who has
2 or more years of business analyst, data analysis, or similar role experience. Strong understanding of contact center operations and best practices. Data-driven, detail-oriented, and committed to using facts to achieve optimal outcomes. Strong knowledge of Microsoft Excel. Area of study: Mathematics, Statistics or Business. Experience providing ongoing performance management by tracking key performance indicators. Exposure to WFM, Capacity Planning, and forecasting in a contact center is highly preferred. Experience with workforce management (WFM) software and scheduling principles is a plus. Excellent analytical and problem-solving skills with a data-driven approach. Inquisitive with the ability to identify issues in data and analysis and quickly resolve them using subject matter expertise. Flexible and able to work at any time, including nights, weekends, and holidays. The base schedule is Monday-Friday. Available for occasional travel. About SageSure
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, CT; Chicago, IL; Cincinnati, OH; Houston, TX; Jersey City, NJ; Mountain View, CA; Marlton, NJ; Tallahassee, FL; and Seattle, WA. SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. SageSure is an Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We actively seek out diverse candidates and champion belonging and inclusion for all identities. Our culture values critical thinking and problem-solving to position us to succeed in demanding markets. Visit sagesure.com/careers to find a position for you. Seniority level
Entry level Employment type
Full-time Job function
Project Management and Information Technology Industries
Insurance
#J-18808-Ljbffr
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, SageSure is hiring for the
Workforce Management Analyst
role. SageSure, a leader in catastrophe-exposed property insurance, is seeking a
Workforce Management Analyst . What you’d be doing
Analyzing large, complex datasets to extract meaningful insights and translate them into compelling, actionable recommendations. Maintain deep subject matter expertise of the SageSure WFM applications, Standard Operating Procedures, and supporting tools, and demonstrate that understanding through insights and recommendations. Act as a team stakeholder by proactively sharing ideas, providing analysis, and supporting data-driven decision-making. Independently present data and findings to leadership, both in written and verbal form. Forecast for multiple lines of business daily to yearly while maintaining a targeted variance. Understand complex business processes/technologies and question current workflow processes, making recommendations to enhance the business. Provide recommendations to Leadership to address obstacles that stand in the way of meeting objectives (e.g., call center service levels, occupancy, and shrinkage goals). Prepare ad hoc analyses to identify trends and actionable insights. Present analysis and recommendations to operations leadership with the ability to tell the story. Drive process improvement projects or re-engineering by documenting and analyzing forecasting methodologies and processes; work with operations, strategy leaders, and WFM partners to identify gaps, plan remediation, and define priorities and value. Facilitate monthly/weekly business reviews for owned models. Interacts with and presents statistical information to different levels of management in various functional areas. Able to prioritize, meet critical deadlines, and manage expectations. Additional tasks as needed. We’re looking for someone who has
2 or more years of business analyst, data analysis, or similar role experience. Strong understanding of contact center operations and best practices. Data-driven, detail-oriented, and committed to using facts to achieve optimal outcomes. Strong knowledge of Microsoft Excel. Area of study: Mathematics, Statistics or Business. Experience providing ongoing performance management by tracking key performance indicators. Exposure to WFM, Capacity Planning, and forecasting in a contact center is highly preferred. Experience with workforce management (WFM) software and scheduling principles is a plus. Excellent analytical and problem-solving skills with a data-driven approach. Inquisitive with the ability to identify issues in data and analysis and quickly resolve them using subject matter expertise. Flexible and able to work at any time, including nights, weekends, and holidays. The base schedule is Monday-Friday. Available for occasional travel. About SageSure
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, CT; Chicago, IL; Cincinnati, OH; Houston, TX; Jersey City, NJ; Mountain View, CA; Marlton, NJ; Tallahassee, FL; and Seattle, WA. SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. SageSure is an Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We actively seek out diverse candidates and champion belonging and inclusion for all identities. Our culture values critical thinking and problem-solving to position us to succeed in demanding markets. Visit sagesure.com/careers to find a position for you. Seniority level
Entry level Employment type
Full-time Job function
Project Management and Information Technology Industries
Insurance
#J-18808-Ljbffr