SageSure
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Workforce Management Analyst
role at
SageSure .
Overview If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Workforce Management Analyst.
What you’d be doing
Analyzing large, complex datasets to extract meaningful insights and translate them into compelling, actionable recommendations
Maintain deep subject matter expertise of the SageSure WFM applications, Standard Operating Procedures, and supporting tools and demonstrate that understanding through insights and recommendations.
Act as a team stakeholder by proactively sharing ideas, providing analysis, and supporting data-driven decision‑making.
Independently concisely present data and findings to leadership both written and verbal.
Accurately forecast for multiple lines of business daily‑yearly while maintaining a targeted variance
Understands complex business processes/technologies and questions current workflow processes, making recommendations to enhance the business.
Provide recommendations to leadership to address obstacles that stand in the way of meeting objectives, which can include, but are not limited to call center service levels, occupancy, and shrinkage goals.
Prepare ad hoc analysis to identify trends and actionable insights. Present analysis and recommendations to operations leadership with the ability to “tell the story”.
Drive process improvement projects or re‑engineering by documenting and analyzing forecasting methodologies and processes, working with operations, strategy leaders, and WFM partners to identify gaps, plan remediation and define priorities and value.
Facilitate monthly/weekly business reviews for owned models.
Interact with and present statistical information to different levels of management in various functional areas.
Able to prioritize, meet critical deadlines, and manage expectations.
Additional tasks as needed.
We’re looking for someone who has
2 or more years business analyst, data analysis or similar role experience
Strong understanding of contact center operations and best practices
Data‑driven, detail‑oriented, and committed to using facts to achieve optimal outcome
Strong Knowledge of Microsoft Excel
Area of Study Mathematics, Statistics or Business
Experience providing ongoing performance management by tracking key performance indicators
Strong understanding of contact center operations and best practices
Exposure to WFM, Capacity Planning, and forecasting in a Contact Center, is highly preferred
Experience with workforce management (WFM) software and scheduling principles is a plus
Excellent analytical and problem‑solving skills with a data‑driven approach
Inquisitive with the ability to identify issues in data & analysis and quickly resolve them using subject matter expertise
Flexible and able to work at any time, including nights, weekends, and holidays. The base schedule is Monday‑Friday
Available for occasional travel
About SageSure Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020‑2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe‑exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of in‑force premium and helps protect 640,000 policyholders.
SageSure has more than 1,000 employees working remotely or in‑office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401(k) plan, and more.
Equal Opportunity Employer SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Join the team Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
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Workforce Management Analyst
role at
SageSure .
Overview If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Workforce Management Analyst.
What you’d be doing
Analyzing large, complex datasets to extract meaningful insights and translate them into compelling, actionable recommendations
Maintain deep subject matter expertise of the SageSure WFM applications, Standard Operating Procedures, and supporting tools and demonstrate that understanding through insights and recommendations.
Act as a team stakeholder by proactively sharing ideas, providing analysis, and supporting data-driven decision‑making.
Independently concisely present data and findings to leadership both written and verbal.
Accurately forecast for multiple lines of business daily‑yearly while maintaining a targeted variance
Understands complex business processes/technologies and questions current workflow processes, making recommendations to enhance the business.
Provide recommendations to leadership to address obstacles that stand in the way of meeting objectives, which can include, but are not limited to call center service levels, occupancy, and shrinkage goals.
Prepare ad hoc analysis to identify trends and actionable insights. Present analysis and recommendations to operations leadership with the ability to “tell the story”.
Drive process improvement projects or re‑engineering by documenting and analyzing forecasting methodologies and processes, working with operations, strategy leaders, and WFM partners to identify gaps, plan remediation and define priorities and value.
Facilitate monthly/weekly business reviews for owned models.
Interact with and present statistical information to different levels of management in various functional areas.
Able to prioritize, meet critical deadlines, and manage expectations.
Additional tasks as needed.
We’re looking for someone who has
2 or more years business analyst, data analysis or similar role experience
Strong understanding of contact center operations and best practices
Data‑driven, detail‑oriented, and committed to using facts to achieve optimal outcome
Strong Knowledge of Microsoft Excel
Area of Study Mathematics, Statistics or Business
Experience providing ongoing performance management by tracking key performance indicators
Strong understanding of contact center operations and best practices
Exposure to WFM, Capacity Planning, and forecasting in a Contact Center, is highly preferred
Experience with workforce management (WFM) software and scheduling principles is a plus
Excellent analytical and problem‑solving skills with a data‑driven approach
Inquisitive with the ability to identify issues in data & analysis and quickly resolve them using subject matter expertise
Flexible and able to work at any time, including nights, weekends, and holidays. The base schedule is Monday‑Friday
Available for occasional travel
About SageSure Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020‑2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe‑exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of in‑force premium and helps protect 640,000 policyholders.
SageSure has more than 1,000 employees working remotely or in‑office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401(k) plan, and more.
Equal Opportunity Employer SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Join the team Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
#J-18808-Ljbffr