NYS Office of Information Technology Services
Information Technology Specialist 3 - 10509
NYS Office of Information Technology Services, New York, New York, us, 10261
Information Technology Specialist 3 - 10509
Location: New York, NY
Pay Range Base pay range: $86,681.00/yr - $109,650.00/yr
Description Under the general direction of the Information Technology Specialist 4, the Information Technology Specialist 3 will function as Printer Lead of the NYS Office of IT Services (ITS), Dedicated Support, Public Safety (NYSP), Workplace Services Unit. This position may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.
Responsibilities
Product owner for NYSP printer programming and solutions.
Install, configure, and troubleshoot Multi-function Printers and Network printers.
Perform the full range of supervisory responsibilities, as applicable.
Manage and maintain printer support for NYSP.
Review and assign IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Lead inventory and surplus of all networked devices.
Facilitate and lead regular check-ins with centralized procurement team.
Lead team for administration and configuration of devices.
Provide input, as applicable, for device selection, including meeting with vendors, as necessary, to meet the unique needs of NYSP.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Document procedural steps for all printer processes.
Train and orient users on hardware and software where appropriate.
Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 3 or in a position at G-21 or higher deemed administrative under Section 52.6 of Civil Service Law or in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Additional Comments
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. ITS does not hire F1 or H1 visa holders for permanent employment or sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
Benefits
Holiday & Paid Time Off: Thirteen (13) paid holidays annually; up to thirteen (13) days of paid vacation leave annually; up to five (5) days of paid personal leave annually; up to thirteen (13) days of paid sick leave annually for PEF; up to three (3) days of professional leave annually to participate in professional development.
Health Care Benefits: Eligible employees and dependents can pick from a variety of affordable health insurance programs; family dental and vision benefits at no additional cost.
Additional Benefits: New York State Employees’ Retirement System (ERS) Membership; NYS Deferred Compensation; Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds; Public Service Loan Forgiveness (PSLF); and many more.
Equal Opportunity Employer The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
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Pay Range Base pay range: $86,681.00/yr - $109,650.00/yr
Description Under the general direction of the Information Technology Specialist 4, the Information Technology Specialist 3 will function as Printer Lead of the NYS Office of IT Services (ITS), Dedicated Support, Public Safety (NYSP), Workplace Services Unit. This position may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.
Responsibilities
Product owner for NYSP printer programming and solutions.
Install, configure, and troubleshoot Multi-function Printers and Network printers.
Perform the full range of supervisory responsibilities, as applicable.
Manage and maintain printer support for NYSP.
Review and assign IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Lead inventory and surplus of all networked devices.
Facilitate and lead regular check-ins with centralized procurement team.
Lead team for administration and configuration of devices.
Provide input, as applicable, for device selection, including meeting with vendors, as necessary, to meet the unique needs of NYSP.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Document procedural steps for all printer processes.
Train and orient users on hardware and software where appropriate.
Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 3 or in a position at G-21 or higher deemed administrative under Section 52.6 of Civil Service Law or in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Additional Comments
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. ITS does not hire F1 or H1 visa holders for permanent employment or sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
Benefits
Holiday & Paid Time Off: Thirteen (13) paid holidays annually; up to thirteen (13) days of paid vacation leave annually; up to five (5) days of paid personal leave annually; up to thirteen (13) days of paid sick leave annually for PEF; up to three (3) days of professional leave annually to participate in professional development.
Health Care Benefits: Eligible employees and dependents can pick from a variety of affordable health insurance programs; family dental and vision benefits at no additional cost.
Additional Benefits: New York State Employees’ Retirement System (ERS) Membership; NYS Deferred Compensation; Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds; Public Service Loan Forgiveness (PSLF); and many more.
Equal Opportunity Employer The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
#J-18808-Ljbffr