CGI
Passport Support Associate Level II - All Shifts
CGI, Portsmouth, New Hampshire, United States, 00215
Passport Support Associate Level II - All Shifts
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Passport Support Associate Level II - All Shifts
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CGI
Position Description CGI Federal is looking for experienced Support Associates to support the New Hampshire Passport Center. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front‑facing capacity, and be able to work as part of a team in a fast‑paced environment.
Responsibilities
Operate equipment for high‑speed scanning, mail delivery, and metering.
Prepare and mail envelopes with the correct passport and supporting documents.
Box and archive files for storage.
Interface with passport applicants at the Information and Will‑Call counters:
Ensure appointments are scheduled at the Information Station.
Review the passport application, photograph, identification and supporting documentation for completeness before adjudication.
Confirm compliance with Passport requirements, photograph standards, and provide fee information to the customer.
Print and review passport books for accuracy and quality before distribution to applicants.
Process refund/reimbursement requests.
Generate credit‑card payments from applicants, distribute completed batches to the Cashier’s Office, verify all transactions and run designated reports.
Assist with Acceptance Agent training: prepare training materials, conduct “meet‑and‑greet” sessions, set up training sessions, and conduct office tours.
Assist the CSM in maintaining and cataloging electronic records of passport acceptance facilities.
Contact applicants to request necessary documents.
Resolve undeliverable mail items by contacting the customer and documenting all actions taken in a SharePoint application.
Generate correspondence to resolve application discrepancies (Return to Sender, Rewrites, Re‑issues, re‑batch) under guidance from DOS Passport Specialists.
Qualifications
HS diploma or GED.
Three years of general office experience, including coding and filing documents, posting to individual accounts, opening mail, operating metering machines, and posting charges to departmental accounts.
Two years of experience using Microsoft Office and other office software.
Ability to perform tasks while maintaining a high level of accuracy.
Ability to work in one place and traverse the office routinely.
Must maintain constant awareness of all aspects of internal and external security.
Successful completion of the CGI Background Investigation, including 50 State Criminal, Education, and Employment checks; a Credit and/or Driving Records check may also be required.
US citizenship and an ability to obtain an MRPT clearance are required.
Selected candidates must frequently lift and carry up to 45 lbs. The position may require long hours of standing and walking around the worksite for the entirety of the shift.
Compensation Hourly Rate: $19.84/hour
Benefits
Share Purchase Plan (SPP) with dollar‑for‑dollar company matching.
401(k) Plan and Profit Participation.
Paid Time Off (PTO).
Paid Federal Holidays.
Health & Welfare Benefits.
Location Portsmouth, NH
EEO Statement Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
Accessibility Information CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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Passport Support Associate Level II - All Shifts
role at
CGI
Position Description CGI Federal is looking for experienced Support Associates to support the New Hampshire Passport Center. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front‑facing capacity, and be able to work as part of a team in a fast‑paced environment.
Responsibilities
Operate equipment for high‑speed scanning, mail delivery, and metering.
Prepare and mail envelopes with the correct passport and supporting documents.
Box and archive files for storage.
Interface with passport applicants at the Information and Will‑Call counters:
Ensure appointments are scheduled at the Information Station.
Review the passport application, photograph, identification and supporting documentation for completeness before adjudication.
Confirm compliance with Passport requirements, photograph standards, and provide fee information to the customer.
Print and review passport books for accuracy and quality before distribution to applicants.
Process refund/reimbursement requests.
Generate credit‑card payments from applicants, distribute completed batches to the Cashier’s Office, verify all transactions and run designated reports.
Assist with Acceptance Agent training: prepare training materials, conduct “meet‑and‑greet” sessions, set up training sessions, and conduct office tours.
Assist the CSM in maintaining and cataloging electronic records of passport acceptance facilities.
Contact applicants to request necessary documents.
Resolve undeliverable mail items by contacting the customer and documenting all actions taken in a SharePoint application.
Generate correspondence to resolve application discrepancies (Return to Sender, Rewrites, Re‑issues, re‑batch) under guidance from DOS Passport Specialists.
Qualifications
HS diploma or GED.
Three years of general office experience, including coding and filing documents, posting to individual accounts, opening mail, operating metering machines, and posting charges to departmental accounts.
Two years of experience using Microsoft Office and other office software.
Ability to perform tasks while maintaining a high level of accuracy.
Ability to work in one place and traverse the office routinely.
Must maintain constant awareness of all aspects of internal and external security.
Successful completion of the CGI Background Investigation, including 50 State Criminal, Education, and Employment checks; a Credit and/or Driving Records check may also be required.
US citizenship and an ability to obtain an MRPT clearance are required.
Selected candidates must frequently lift and carry up to 45 lbs. The position may require long hours of standing and walking around the worksite for the entirety of the shift.
Compensation Hourly Rate: $19.84/hour
Benefits
Share Purchase Plan (SPP) with dollar‑for‑dollar company matching.
401(k) Plan and Profit Participation.
Paid Time Off (PTO).
Paid Federal Holidays.
Health & Welfare Benefits.
Location Portsmouth, NH
EEO Statement Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
Accessibility Information CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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