Apex Systems
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Technical Support Specialist
role at
Apex Systems .
Job #3016973 • Birmingham, AL • $52,000–$55,000 • Full-time • Mid‑Senior level • Information Technology • IT Services and IT Consulting.
Job Description We are seeking an experienced IT support professional to serve as a single point of contact for inbound IT incidents. This role involves managing tickets, resolving Level 1 issues, and escalating incidents as needed. You will field requests via phone, email, and web form, providing remote troubleshooting and high‑quality customer service. Prior IT helpdesk experience is strongly preferred. This position is part of a 24x7x365 operations team that provides frontline diagnostics, system monitoring, and application support. You will act as a primary communication channel between customers, support teams, and management.
Education & Experience
Formal education in Computer Science, Information Technology, or a related field OR equivalent professional experience.
Knowledge, Skills & Abilities
Strong interpersonal and communication skills (written and verbal).
Ability to work effectively with coordinators, transmission control center personnel, and management in a team‑oriented, sometimes high‑pressure environment.
Excellent customer service skills.
Ability to follow Change Management processes and apply knowledge‑based procedures.
Working knowledge of Windows operating systems (preferred).
Working knowledge of AIX or other UNIX‑based systems (preferred).
Familiarity with distributed computer networks (a plus).
Ability to build and maintain strong customer relationships.
Ability to work nights, weekends, and holidays as part of a rotating shift schedule.
Strong critical thinking and problem‑solving skills.
Job Responsibilities
Monitor primary and ancillary systems daily for health and availability.
Provide frontline problem resolution and coordinate repairs with department personnel and other company teams.
Notify key customers regarding system outages or events affecting critical systems.
Provide feedback to Team Leads and Supervisors on process improvements and customer experience.
Thoroughly track and document all cases through completion.
Adhere to all electronic and physical access policies.
Support daily operations of Business Continuity and Disaster Recovery systems.
Benefits Overview Apex offers a comprehensive benefits package, including medical, dental, vision, life, disability insurance, ESPP, 401K with company match, HSA, and employee assistance program. Professional development opportunities include on‑demand training, certification prep, and access to leading associations such as CompTIA and IIBA.
About Apex Systems Apex Systems is a world‑class IT services company that serves thousands of clients worldwide. We value innovation, collaboration, and continuous learning.
Equal Opportunity Employer Apex Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with applicable law.
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Technical Support Specialist
role at
Apex Systems .
Job #3016973 • Birmingham, AL • $52,000–$55,000 • Full-time • Mid‑Senior level • Information Technology • IT Services and IT Consulting.
Job Description We are seeking an experienced IT support professional to serve as a single point of contact for inbound IT incidents. This role involves managing tickets, resolving Level 1 issues, and escalating incidents as needed. You will field requests via phone, email, and web form, providing remote troubleshooting and high‑quality customer service. Prior IT helpdesk experience is strongly preferred. This position is part of a 24x7x365 operations team that provides frontline diagnostics, system monitoring, and application support. You will act as a primary communication channel between customers, support teams, and management.
Education & Experience
Formal education in Computer Science, Information Technology, or a related field OR equivalent professional experience.
Knowledge, Skills & Abilities
Strong interpersonal and communication skills (written and verbal).
Ability to work effectively with coordinators, transmission control center personnel, and management in a team‑oriented, sometimes high‑pressure environment.
Excellent customer service skills.
Ability to follow Change Management processes and apply knowledge‑based procedures.
Working knowledge of Windows operating systems (preferred).
Working knowledge of AIX or other UNIX‑based systems (preferred).
Familiarity with distributed computer networks (a plus).
Ability to build and maintain strong customer relationships.
Ability to work nights, weekends, and holidays as part of a rotating shift schedule.
Strong critical thinking and problem‑solving skills.
Job Responsibilities
Monitor primary and ancillary systems daily for health and availability.
Provide frontline problem resolution and coordinate repairs with department personnel and other company teams.
Notify key customers regarding system outages or events affecting critical systems.
Provide feedback to Team Leads and Supervisors on process improvements and customer experience.
Thoroughly track and document all cases through completion.
Adhere to all electronic and physical access policies.
Support daily operations of Business Continuity and Disaster Recovery systems.
Benefits Overview Apex offers a comprehensive benefits package, including medical, dental, vision, life, disability insurance, ESPP, 401K with company match, HSA, and employee assistance program. Professional development opportunities include on‑demand training, certification prep, and access to leading associations such as CompTIA and IIBA.
About Apex Systems Apex Systems is a world‑class IT services company that serves thousands of clients worldwide. We value innovation, collaboration, and continuous learning.
Equal Opportunity Employer Apex Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with applicable law.
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