Scottsdale Air
We are currently seeking a
Customer Service Representative/Call Taker
to join our team.
This position requires a versatile skill set, the ability to multi-task, and the capability to perform under pressure while making sound decisions. As part of our team, you'll play a key role in ensuring our
100% Satisfaction Guarantee
is upheld during every client interaction.
Work Schedule
Monday to Friday, availability from 9:00 AM to 5:00 PM
Summer schedule requires working Saturdays with hours from 8:00 AM to 4:00 PM.
Choice of an alternate day off from Tuesday, Wednesday, or Thursday.
KEY RESPONSIBILITIES
Answer inbound phone calls for scheduling
Provide 5-star level of service to our customers
Answer inbound calls and schedule appointments for service
Effectively communicate with customers and coordinate solutions with internal and external stakeholders
Respond to email and web portal inquiries for scheduling
Serve as the main point of contact between the customer and the company, ensuring clear, consistent, and positive communication across all departments
Document all customer interactions accurately in the CRM system
SKILLS/QUALIFICATIONS
Experience with
Service Titan
software is highly preferred
Exceptional customer service skills, with a passion for delivering top-quality service
Ability to manage multiple priorities in a fast-paced environment
Strong judgment and problem‑solving skills, with the ability to handle challenging situations calmly and professionally
Proficiency in Microsoft Word and Outlook
Flexible schedule based on business needs
BENEFITS
Great work environment
401K with partial company match
Life Insurance
Paid Vacation
Paid Holidays
Apply today and join an amazing team
Pay Range: $24 - $27 USD
About Scottsdale Air:
At Scottsdale Air, we’ve been providing affordable, top‑notch heating and AC services to residents in Arcadia, Phoenix, Scottsdale, Tempe, Paradise Valley, Carefree, Cave Creek, Fountain Hills, Chandler, Mesa, Gilbert, and Ahwatukee since 1947. We take pride in being a trusted HVAC company that is known for our team of experienced HVAC Technicians. With years of experience and expertise in the industry, our technicians are highly skilled and knowledgeable, ensuring that every HVAC service we provide is of the highest quality.
We are an equal‑opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
#J-18808-Ljbffr
Customer Service Representative/Call Taker
to join our team.
This position requires a versatile skill set, the ability to multi-task, and the capability to perform under pressure while making sound decisions. As part of our team, you'll play a key role in ensuring our
100% Satisfaction Guarantee
is upheld during every client interaction.
Work Schedule
Monday to Friday, availability from 9:00 AM to 5:00 PM
Summer schedule requires working Saturdays with hours from 8:00 AM to 4:00 PM.
Choice of an alternate day off from Tuesday, Wednesday, or Thursday.
KEY RESPONSIBILITIES
Answer inbound phone calls for scheduling
Provide 5-star level of service to our customers
Answer inbound calls and schedule appointments for service
Effectively communicate with customers and coordinate solutions with internal and external stakeholders
Respond to email and web portal inquiries for scheduling
Serve as the main point of contact between the customer and the company, ensuring clear, consistent, and positive communication across all departments
Document all customer interactions accurately in the CRM system
SKILLS/QUALIFICATIONS
Experience with
Service Titan
software is highly preferred
Exceptional customer service skills, with a passion for delivering top-quality service
Ability to manage multiple priorities in a fast-paced environment
Strong judgment and problem‑solving skills, with the ability to handle challenging situations calmly and professionally
Proficiency in Microsoft Word and Outlook
Flexible schedule based on business needs
BENEFITS
Great work environment
401K with partial company match
Life Insurance
Paid Vacation
Paid Holidays
Apply today and join an amazing team
Pay Range: $24 - $27 USD
About Scottsdale Air:
At Scottsdale Air, we’ve been providing affordable, top‑notch heating and AC services to residents in Arcadia, Phoenix, Scottsdale, Tempe, Paradise Valley, Carefree, Cave Creek, Fountain Hills, Chandler, Mesa, Gilbert, and Ahwatukee since 1947. We take pride in being a trusted HVAC company that is known for our team of experienced HVAC Technicians. With years of experience and expertise in the industry, our technicians are highly skilled and knowledgeable, ensuring that every HVAC service we provide is of the highest quality.
We are an equal‑opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
#J-18808-Ljbffr