Sinai Post Acute Nursing and Rehab Center
Concierge/ Customer Service Ambassador | Nursing Home
Sinai Post Acute Nursing and Rehab Center, Newark, New Jersey, us, 07175
Concierge/ Customer Service Ambassador | Nursing Home
Sinai Post Acute Nursing and Rehab Center
Pay Range Base pay: $17.00/hr – $20.00/hr
Location Newark, NJ
Benefits we offer
Same Day Pay
Medical, Dental, and Vision Insurance
Life and Disability Insurance
401(k) Retirement Plan
Paid Time Off and Holiday Pay
Position Summary As the Concierge, you will be the primary point of contact for our residents and their families for all non-medical needs and requests. Your role is to enhance the resident experience by proactively addressing concerns, providing prompt solutions, and ensuring that every individual feels heard and valued. You will work closely with all departments to guarantee a seamless and positive living experience for our residents.
Key Responsibilities
Serve as the main point of contact for residents and families regarding non-clinical matters.
Log, track, and follow up on all resident concerns and requests, ensuring they are resolved to satisfaction.
Act as a liaison between residents, families, and staff from various departments (dining, housekeeping, maintenance, activities).
Provide personalized assistance such as coordinating appointments, arranging transportation, and facilitating special requests.
Proactively engage with residents to gauge their satisfaction and identify opportunities to improve experience.
Maintain a friendly and professional presence at all times, greeting all visitors and residents with warmth.
Maintain a detailed log of all interactions and requests.
Qualifications
High school diploma or equivalent.
Prior experience in a customer service, hospitality, or public relations role preferred.
Exceptional communication and interpersonal skills with a strong sense of empathy.
Highly organized with keen attention to detail.
Ability to handle complaints and difficult situations with patience, professionalism, and a positive attitude.
Must pass TB screening and required health checks.
Why Join Our Team? If you are a compassionate and proactive person with a talent for problem-solving and a passion for serving others, we encourage you to apply. Join the team and help us create a living environment where every resident feels respected, cared for, and truly at home.
Quick apply. Immediate interviews.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Sinai Post Acute Nursing and Rehab Center by 2x
Get notified about new Concierge jobs in
Newark, NJ .
#J-18808-Ljbffr
Pay Range Base pay: $17.00/hr – $20.00/hr
Location Newark, NJ
Benefits we offer
Same Day Pay
Medical, Dental, and Vision Insurance
Life and Disability Insurance
401(k) Retirement Plan
Paid Time Off and Holiday Pay
Position Summary As the Concierge, you will be the primary point of contact for our residents and their families for all non-medical needs and requests. Your role is to enhance the resident experience by proactively addressing concerns, providing prompt solutions, and ensuring that every individual feels heard and valued. You will work closely with all departments to guarantee a seamless and positive living experience for our residents.
Key Responsibilities
Serve as the main point of contact for residents and families regarding non-clinical matters.
Log, track, and follow up on all resident concerns and requests, ensuring they are resolved to satisfaction.
Act as a liaison between residents, families, and staff from various departments (dining, housekeeping, maintenance, activities).
Provide personalized assistance such as coordinating appointments, arranging transportation, and facilitating special requests.
Proactively engage with residents to gauge their satisfaction and identify opportunities to improve experience.
Maintain a friendly and professional presence at all times, greeting all visitors and residents with warmth.
Maintain a detailed log of all interactions and requests.
Qualifications
High school diploma or equivalent.
Prior experience in a customer service, hospitality, or public relations role preferred.
Exceptional communication and interpersonal skills with a strong sense of empathy.
Highly organized with keen attention to detail.
Ability to handle complaints and difficult situations with patience, professionalism, and a positive attitude.
Must pass TB screening and required health checks.
Why Join Our Team? If you are a compassionate and proactive person with a talent for problem-solving and a passion for serving others, we encourage you to apply. Join the team and help us create a living environment where every resident feels respected, cared for, and truly at home.
Quick apply. Immediate interviews.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Sinai Post Acute Nursing and Rehab Center by 2x
Get notified about new Concierge jobs in
Newark, NJ .
#J-18808-Ljbffr