Tennessee Cancer Specialists, PLLC
Insurance Specialist
Tennessee Cancer Specialists, PLLC, Knoxville, Tennessee, United States, 37955
Job Overview
We can't do it without YOU!
Do you want to apply your experience, skills and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 200+ employees make up the teams at our 17 different East Tennessee locations and have helped us achieve the Top Workplaces award two years running for the greater Knoxville area. As an Insurance Accounts Specialist, you will follow up on patient accounts and confirm the accuracy of those accounts to ensure payor and patient payments are received in an appropriate amount of time. This position is fully in-person and does not offer remote or hybrid opportunities.
Responsibilities
Use investigative skills to determine reasons for aging claims and recognize any trends among these aging claims.
Communicate respectfully with payors and compassionately work with patients to collect payments.
Balance persistence to resolve an account with empathy while maintaining professionalism.
Review and audit aging patient accounts to ensure accurate and timely payments and report any inconsistencies.
Provide exceptional customer service through respectful communication and thorough listening.
Identify errors on accounts and follow through to conclusion.
Communicate timely with payors, collection agencies, coworkers, and patients across multiple personalities.
Verify and obtain all necessary patient insurance and benefit coverage information, supporting other billing department members.
Demonstrate a go‑getter work ethic and readiness to help with additional tasks as needed.
Qualifications
Sitting for long periods, occasional stooping, bending, and stretching for supplies.
Lifting limited to 30 pounds or less.
Manual dexterity for operating office equipment (keyboard, telephone, copier); adequate vision and hearing for computer screens and customer interactions.
Required Skills & Experience
High school diploma or equivalent (associate’s degree in a business‑related field preferred).
Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel).
At least one year of prior experience in a similar role (accounts receivable, insurance verification, electronic billing).
Minimum Qualifications
High School diploma or equivalent required.
Minimum two (2) years combined medical billing and payment experience.
Knowledge of state, federal, and third‑party claims processing.
Knowledge of state and federal collections guidelines.
Must complete required e‑learning courses within 90 days of occupying the position.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to manipulate a computer keyboard and mouse. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent contact with staff. While performing the duties of this job, the employee is regularly exposed to direct contact with patients with potential for exposure to blood, toxic substances, ionizing radiation and other conditions common to a clinic environment.
#J-18808-Ljbffr
Do you want to apply your experience, skills and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 200+ employees make up the teams at our 17 different East Tennessee locations and have helped us achieve the Top Workplaces award two years running for the greater Knoxville area. As an Insurance Accounts Specialist, you will follow up on patient accounts and confirm the accuracy of those accounts to ensure payor and patient payments are received in an appropriate amount of time. This position is fully in-person and does not offer remote or hybrid opportunities.
Responsibilities
Use investigative skills to determine reasons for aging claims and recognize any trends among these aging claims.
Communicate respectfully with payors and compassionately work with patients to collect payments.
Balance persistence to resolve an account with empathy while maintaining professionalism.
Review and audit aging patient accounts to ensure accurate and timely payments and report any inconsistencies.
Provide exceptional customer service through respectful communication and thorough listening.
Identify errors on accounts and follow through to conclusion.
Communicate timely with payors, collection agencies, coworkers, and patients across multiple personalities.
Verify and obtain all necessary patient insurance and benefit coverage information, supporting other billing department members.
Demonstrate a go‑getter work ethic and readiness to help with additional tasks as needed.
Qualifications
Sitting for long periods, occasional stooping, bending, and stretching for supplies.
Lifting limited to 30 pounds or less.
Manual dexterity for operating office equipment (keyboard, telephone, copier); adequate vision and hearing for computer screens and customer interactions.
Required Skills & Experience
High school diploma or equivalent (associate’s degree in a business‑related field preferred).
Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel).
At least one year of prior experience in a similar role (accounts receivable, insurance verification, electronic billing).
Minimum Qualifications
High School diploma or equivalent required.
Minimum two (2) years combined medical billing and payment experience.
Knowledge of state, federal, and third‑party claims processing.
Knowledge of state and federal collections guidelines.
Must complete required e‑learning courses within 90 days of occupying the position.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to manipulate a computer keyboard and mouse. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent contact with staff. While performing the duties of this job, the employee is regularly exposed to direct contact with patients with potential for exposure to blood, toxic substances, ionizing radiation and other conditions common to a clinic environment.
#J-18808-Ljbffr