Fairstead
Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Texas, and Washington DC, Fairstead owns a portfolio of more than 27,000 apartments across 28 states that includes 27,000 units under management. Fairstead’s commitment to communities is realized through a comprehensive platform that leverages in‑house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator.
Fairstead’s Core Values:
Innovation, Determination, Integrity, Humility, Empathy and Partnerships
Responsibilities
Resident Inquiries and Financial Matters
Issue letters and call residents regarding arrears before referring them to LLT Counsel
Respond to resident inquiries regarding case status and ledger matters
Liaise with accounting staff regarding ledger matters
Analyze resident ledgers for accuracy and suggest and adjust as needed
Research and resolve payment discrepancies and resident’s queries as needed
Track and enforce payment plans and consents
Responsible for overseeing the preparation and delivery of resident communication to encourage timely payment of charges due and facilitate the collection of delinquent accounts
Establish, oversee, and participate in the implementation of a “new resident” orientation program for all assigned properties, with the objective of setting clear expectations regarding the lease requirements as they relate to payment of rent
Oversee and participate in resident meetings to review account balances, rent court status, delinquency history, and any topics related to their ability to meet the financial obligations of their lease agreement
Monitors delinquency memos as a tool to oversee the collection process on multiple sites and enter memos when directly acting on a specific resident account
Responsible for the timely filing of failure to pay rent complaint and warrant of restitution with the court and scheduling the eviction with the Sheriff or Constable’s office
Landlord & Tenant Functions
Ensure landlord‑tenant cases are moving forward with the court timeline
Confirm with management cases to move forward with law firms for nonpayment cases/holdovers
Work with CM to gather documentation to commence nonpayment and holdover cases
Ensure all affidavits are executed by the appropriate parties and sent to outside counsel
Review monthly attorney bills for any discrepancies, as well as account reviews and validation of charges
Upload court stipulations and update tenant records/files on Yardi
Update court disposition on Yardi with any relevant court dates
Track warrants and evictions and update tenant records/files on Yardi
Other related duties, as needed
DHCR
Gather and provide all necessary documents for DHCR (Division of Housing and Community Renewal) complaints/cases required by outside counsel
Update shared DHCR files, court documents, and correspondence to Yardi
Reporting
Maintain accurate reports of DHCR cases
Update reporting on legal cases in Yardi
Maintain monthly report on all outstanding severed rents and fees
Run monthly arrears reports for new rent demands
Update tenant’s status on Yardi
Prepare other reports as needed
Documentation for Access and Repair Issues
Update CM with repair requests and access dates required by court stipulations
Form Notices and Form Agreements
Send out initial notices for nonpayment (5-day notices), as needed
Assist CMs and ACMs with standard notices for lease violations
Prepare payment agreements
Prepare riders and early termination agreements with appropriate review by counsel
Prepare concession agreements with appropriate review by counsel and guidance from CM, AM
Prepare surrender agreements for move out inspections
Prepare other agreements, correspondence as needed
Other Job Duties
Performs other related duties as required
Benefits
Generous employer contribution for Medical Insurance through Meritain Health
Employer Paid Vision Plans
Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%
12+ paid Holidays
15 days of PTO
7 Sick days
Employer Paid Life Insurance
Flexible Spending Account
Nationwide Pet Insurance
Disability Insurance
Laser Correction Discount
Employee Discounts on appliances, apparel, and more
Qualifications
Minimum 3 years of experience in legal administration
Knowledge of the Cleveland residential market
Knowledge of Cleveland landlord laws
Proficient in Microsoft Office Suite
Strong written and verbal communication skills
Great Customer Service skills
Able to learn and work with property management applications
Quick learner with a great attitude
Effectively present information and respond to questions from management, vendors, and associates
Adhere to tight deadlines and quick turnaround for deliverables
Ability to work collaboratively in a dynamic environment where adaptability is imperative
Strong written and oral skills
Accurate with a strong attention to detail
Proficient in Microsoft Office Suite
Exact compensation may vary based on skills, experience, and location
Salary Range $90,000 - $100,000 USD
Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.
For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/.
#J-18808-Ljbffr
Fairstead’s Core Values:
Innovation, Determination, Integrity, Humility, Empathy and Partnerships
Responsibilities
Resident Inquiries and Financial Matters
Issue letters and call residents regarding arrears before referring them to LLT Counsel
Respond to resident inquiries regarding case status and ledger matters
Liaise with accounting staff regarding ledger matters
Analyze resident ledgers for accuracy and suggest and adjust as needed
Research and resolve payment discrepancies and resident’s queries as needed
Track and enforce payment plans and consents
Responsible for overseeing the preparation and delivery of resident communication to encourage timely payment of charges due and facilitate the collection of delinquent accounts
Establish, oversee, and participate in the implementation of a “new resident” orientation program for all assigned properties, with the objective of setting clear expectations regarding the lease requirements as they relate to payment of rent
Oversee and participate in resident meetings to review account balances, rent court status, delinquency history, and any topics related to their ability to meet the financial obligations of their lease agreement
Monitors delinquency memos as a tool to oversee the collection process on multiple sites and enter memos when directly acting on a specific resident account
Responsible for the timely filing of failure to pay rent complaint and warrant of restitution with the court and scheduling the eviction with the Sheriff or Constable’s office
Landlord & Tenant Functions
Ensure landlord‑tenant cases are moving forward with the court timeline
Confirm with management cases to move forward with law firms for nonpayment cases/holdovers
Work with CM to gather documentation to commence nonpayment and holdover cases
Ensure all affidavits are executed by the appropriate parties and sent to outside counsel
Review monthly attorney bills for any discrepancies, as well as account reviews and validation of charges
Upload court stipulations and update tenant records/files on Yardi
Update court disposition on Yardi with any relevant court dates
Track warrants and evictions and update tenant records/files on Yardi
Other related duties, as needed
DHCR
Gather and provide all necessary documents for DHCR (Division of Housing and Community Renewal) complaints/cases required by outside counsel
Update shared DHCR files, court documents, and correspondence to Yardi
Reporting
Maintain accurate reports of DHCR cases
Update reporting on legal cases in Yardi
Maintain monthly report on all outstanding severed rents and fees
Run monthly arrears reports for new rent demands
Update tenant’s status on Yardi
Prepare other reports as needed
Documentation for Access and Repair Issues
Update CM with repair requests and access dates required by court stipulations
Form Notices and Form Agreements
Send out initial notices for nonpayment (5-day notices), as needed
Assist CMs and ACMs with standard notices for lease violations
Prepare payment agreements
Prepare riders and early termination agreements with appropriate review by counsel
Prepare concession agreements with appropriate review by counsel and guidance from CM, AM
Prepare surrender agreements for move out inspections
Prepare other agreements, correspondence as needed
Other Job Duties
Performs other related duties as required
Benefits
Generous employer contribution for Medical Insurance through Meritain Health
Employer Paid Vision Plans
Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%
12+ paid Holidays
15 days of PTO
7 Sick days
Employer Paid Life Insurance
Flexible Spending Account
Nationwide Pet Insurance
Disability Insurance
Laser Correction Discount
Employee Discounts on appliances, apparel, and more
Qualifications
Minimum 3 years of experience in legal administration
Knowledge of the Cleveland residential market
Knowledge of Cleveland landlord laws
Proficient in Microsoft Office Suite
Strong written and verbal communication skills
Great Customer Service skills
Able to learn and work with property management applications
Quick learner with a great attitude
Effectively present information and respond to questions from management, vendors, and associates
Adhere to tight deadlines and quick turnaround for deliverables
Ability to work collaboratively in a dynamic environment where adaptability is imperative
Strong written and oral skills
Accurate with a strong attention to detail
Proficient in Microsoft Office Suite
Exact compensation may vary based on skills, experience, and location
Salary Range $90,000 - $100,000 USD
Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.
For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/.
#J-18808-Ljbffr