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Immediate Care Walk-In Management LLC

Full Time Medical Office Associate - Brick, NJ Urgent Care

Immediate Care Walk-In Management LLC, Laurelton, New Jersey, United States

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3-4-day work week

Mon-Fri 8am-8pm, Sat-Sun 8am-4pm

Position Medical Office Associate

Reports to Practice Operations Manager

Summary The Medical Office Associate (MOA/FOA) is the first point of contact for patients and caregivers and is responsible for providing excellent customer service. The MOA greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and performs other administrative tasks.

Job Duties and Responsibilities

Greet, register, instruct, and provide general assistance to patients

Obtain demographic and financial information and enter into computer system

Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes

Determine and collect co-pays, co‑insurance, deductibles, past‑due balances and other patient financial responsibility and maintain and balance cash drawer

Communicate with primary care providers and insurance carriers per patient request

Answer telephone, take messages and return voicemails

Offer compassionate support to patients and their caregivers during the time of their urgent medical need/crisis

Must be available for rotating schedule including weekends and holidays

All other duties as assigned by Practice Manager or Practice Administrator

Compensation

Medical through Cigna (multiple tiers depending on coverage and cost desires)

Vision and Dental through Principal & VSP

401k through Voya, company match availability after 1 year of service and 1000 hours worked

Life Insurance provided by the company $50k

Accident, Cancer, Hospital, and Disability insurance are available through Aflac

Additional voluntary benefits like short term disability insurance, cancer insurance, hospital insurance, critical illness insurance, supplemental life, etc. are also offered through Aflac

Critical Illness, Supplemental Life, and Accident insurance are available through Principal

Hourly range listed below

Requirements Required Experience

High school diploma or equivalent

Medical billing/medical receptionist experience preferred

Basic computer skills

Detail oriented

Excellent data entry

Exceptional customer service and phone etiquette

Ability to maintain professionalism and provide quality care in a fast-paced, public environment

Active BLS through an accredited AHA program

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