CrowdStrike
Customer Value Manager - Enterprise (Remote)
As a global leader in cybersecurity, CrowdStrike protects the people, processes, and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches and have redefined modern security with the world’s most advanced AI‑native platform. Our customers span all industries and rely on CrowdStrike to keep their businesses running, their communities safe, and their lives moving forward.
About the Role CrowdStrike is seeking a Customer Value Manager to join our Worldwide Sales and Operations Organization and help drive the success of our Customer Value Management Office (CVMO). The CVMO is key to CrowdStrike’s strategy of delighting our customers. As a CVM, you will partner with prospects and customers to deliver a guided path to verified outcomes rooted in their organizational priorities. You will lead strategic Value Proposal discussions, Executive Business Reviews (EQBRs), and coordinated Partnership Success Reviews (PSRs) to ensure customers have a robust plan for achieving their goals and growing their cybersecurity maturity.
This is a fully remote position with up to 25% travel required. You will be aligned to enterprise accounts and are expected to operate within the Pacific and Mountain time zones in North America.
What You’ll Do
Support Field Sales in new business acquisition, account retention, and ARR retention & growth by augmenting sales with Flex Value Proposals, Business Value Assessments, Executive Business Reviews, and Partnership Success Reviews, including Value Realized Analyses.
Partner with customers to drive toward outcomes defined by the customer, developing a comprehensive knowledge of their goals, objectives, and pain points to map CrowdStrike capabilities and outcomes to their needs.
Collaborate with the customer and account team to create and evolve a customer value roadmap pre‑ and post‑sale.
Communicate and promote transparency across the entire account team (AE, SE, TAM, Specialist, Marketing) for coordinated messaging to customers.
Connect all customer data sources and elevate documented insights for use in Value Proposals, Executive Business Reviews, and Partnership Success Reviews.
Partner with the entire account to provide a sales management secondary view of risk in accounts through completion of a Heatmap of Risk Indicators.
Identify risks to the customer achieving their business goals and work with the account team to build a risk mitigation plan.
Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition.
What You’ll Need
5+ years of experience in a customer‑facing functional role (e.g., consulting, finance, business growth, strategy). Experience in enterprise sales and operations is a plus.
Ability to ingest and simplify multiple sources of information (from customer, platform, account team, independent research) to generate and articulate actionable insights.
Proficiency in cash flow and ROI financial metrics (NPV, IRR, Payback).
Deep quantitative and financial modeling skills with stellar verbal and written communication to adapt to multiple stakeholders. Proven track record of managing large, complex projects and/or programs.
Proficient at handling difficult customers or situations and able to demonstrate a collaborative and problem‑solving mindset.
Proven track record of working within a matrix environment.
High degree of professional presence, as the role is customer‑facing (ideally at the CIO, CFO, CISO level).
Comfort with ambiguity and a natural aptitude for learning.
Advanced PowerPoint and Excel skills.
Forward‑thinking and self‑starter attitude with high curiosity and collaborative spirit to work with other CVMs.
Bonus points for cybersecurity industry experience.
Benefits Of Working At CrowdStrike
Competitive salary range: $110,000 - $160,000 per year for U.S. candidates, plus eligibility for bonuses, equity grants, and a comprehensive benefits package.
Equity award opportunities.
Comprehensive physical and mental wellness programs.
Competitive vacation and holiday schedule.
Paid parental and adoption leave.
Professional development opportunities for all employees.
Employee networks, neighborhood groups, and volunteer opportunities to build connections.
Vibrant remote culture with world‑class digital amenities.
Great Place to Work Certified™ globally.
Equal Employment Opportunity Statement CrowdStrike is a proud equal‑opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. We do not discriminate on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, membership in a local human rights commission, status with public assistance, or any other characteristic protected by law. All employment decisions will be made based on valid job requirements.
If you need assistance accessing or reviewing this information or need help submitting an application or requesting an accommodation, please contact us at recruiting@crowdstrike.com. CrowdStrike participates in the E‑Verify program and is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including relevant experience, skills, certifications, job level, supervisory status, and location.
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About the Role CrowdStrike is seeking a Customer Value Manager to join our Worldwide Sales and Operations Organization and help drive the success of our Customer Value Management Office (CVMO). The CVMO is key to CrowdStrike’s strategy of delighting our customers. As a CVM, you will partner with prospects and customers to deliver a guided path to verified outcomes rooted in their organizational priorities. You will lead strategic Value Proposal discussions, Executive Business Reviews (EQBRs), and coordinated Partnership Success Reviews (PSRs) to ensure customers have a robust plan for achieving their goals and growing their cybersecurity maturity.
This is a fully remote position with up to 25% travel required. You will be aligned to enterprise accounts and are expected to operate within the Pacific and Mountain time zones in North America.
What You’ll Do
Support Field Sales in new business acquisition, account retention, and ARR retention & growth by augmenting sales with Flex Value Proposals, Business Value Assessments, Executive Business Reviews, and Partnership Success Reviews, including Value Realized Analyses.
Partner with customers to drive toward outcomes defined by the customer, developing a comprehensive knowledge of their goals, objectives, and pain points to map CrowdStrike capabilities and outcomes to their needs.
Collaborate with the customer and account team to create and evolve a customer value roadmap pre‑ and post‑sale.
Communicate and promote transparency across the entire account team (AE, SE, TAM, Specialist, Marketing) for coordinated messaging to customers.
Connect all customer data sources and elevate documented insights for use in Value Proposals, Executive Business Reviews, and Partnership Success Reviews.
Partner with the entire account to provide a sales management secondary view of risk in accounts through completion of a Heatmap of Risk Indicators.
Identify risks to the customer achieving their business goals and work with the account team to build a risk mitigation plan.
Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition.
What You’ll Need
5+ years of experience in a customer‑facing functional role (e.g., consulting, finance, business growth, strategy). Experience in enterprise sales and operations is a plus.
Ability to ingest and simplify multiple sources of information (from customer, platform, account team, independent research) to generate and articulate actionable insights.
Proficiency in cash flow and ROI financial metrics (NPV, IRR, Payback).
Deep quantitative and financial modeling skills with stellar verbal and written communication to adapt to multiple stakeholders. Proven track record of managing large, complex projects and/or programs.
Proficient at handling difficult customers or situations and able to demonstrate a collaborative and problem‑solving mindset.
Proven track record of working within a matrix environment.
High degree of professional presence, as the role is customer‑facing (ideally at the CIO, CFO, CISO level).
Comfort with ambiguity and a natural aptitude for learning.
Advanced PowerPoint and Excel skills.
Forward‑thinking and self‑starter attitude with high curiosity and collaborative spirit to work with other CVMs.
Bonus points for cybersecurity industry experience.
Benefits Of Working At CrowdStrike
Competitive salary range: $110,000 - $160,000 per year for U.S. candidates, plus eligibility for bonuses, equity grants, and a comprehensive benefits package.
Equity award opportunities.
Comprehensive physical and mental wellness programs.
Competitive vacation and holiday schedule.
Paid parental and adoption leave.
Professional development opportunities for all employees.
Employee networks, neighborhood groups, and volunteer opportunities to build connections.
Vibrant remote culture with world‑class digital amenities.
Great Place to Work Certified™ globally.
Equal Employment Opportunity Statement CrowdStrike is a proud equal‑opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. We do not discriminate on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, membership in a local human rights commission, status with public assistance, or any other characteristic protected by law. All employment decisions will be made based on valid job requirements.
If you need assistance accessing or reviewing this information or need help submitting an application or requesting an accommodation, please contact us at recruiting@crowdstrike.com. CrowdStrike participates in the E‑Verify program and is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including relevant experience, skills, certifications, job level, supervisory status, and location.
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