SpringPoint Technologies
Job Title: Tier 3 Support Technician
We are seeking a
Tier 3 Support Technician
to provide advanced technical support while owning the administration of company‑issued mobile technology. This role blends escalation‑level end‑user support with enterprise mobility management, ensuring secure, reliable access to systems for both on‑site and remote employees.
This position is well‑suited for someone who enjoys deep problem‑solving, platform ownership, and being a go‑to technical resource.
Enterprise Mobility & Endpoint Administration (Primary Focus)
Oversee the full lifecycle of corporate mobile and endpoint devices across multiple platforms, including provisioning, configuration, tracking, updates, and secure retirement
Prepare and deploy devices and applications for new and existing employees
Enforce endpoint security standards such as encryption, access controls, policy enforcement, and remote device actions
Manage application availability, updates, and compliance through controlled distribution
Act as the primary administrator for enterprise mobility and device management tools (e.g., cloud‑based endpoint management platforms)
Monitor and ensure compliance with internal standards and regulatory requirements
Resolve complex and escalated technical issues submitted through ticketing systems, phone, and email
Troubleshoot advanced workstation, mobile device, printer, email, network connectivity, and collaboration tool issues
Administer users and devices within directory services
Provide clear, professional guidance to users while setting appropriate resolution expectations
Document solutions and processes; collaborate with engineers and elevate when required
Identify root causes and proactively address recurring or high‑impact issues
Required Qualifications
3+ years of progressive technical support and/or endpoint management experience
OR
2+ years of experience combined with relevant certifications (A+, Network+, Security+) or a degree in IT, IS, CS, or Cybersecurity
High school diploma or equivalent
Hands‑on experience with enterprise mobility or endpoint management platforms (Intune or similar)
Strong working knowledge of iOS, Android, and Windows environments
Understanding of networking fundamentals and endpoint security practices
Experience working in ticket‑based support environments
Excellent verbal and written communication skills
Benefits
Competitive compensation
Medical, dental, and vision coverage
Life and disability insurance options
Optional pet insurance
On‑site position based in Tulsa supporting local and distributed users
Work schedules may include non‑standard hours as business needs arise
Occasional travel to additional company locations
Ability to lift and move equipment up to 50 pounds
Salary Base pay range: $70,000.00/yr – $80,000.00/yr
Job Details
Seniority level: Mid‑Senior
Employment type: Full‑time
Job function: Information Technology
Industry: Equipment Rental Services
Location: Tulsa, OK
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Tier 3 Support Technician
to provide advanced technical support while owning the administration of company‑issued mobile technology. This role blends escalation‑level end‑user support with enterprise mobility management, ensuring secure, reliable access to systems for both on‑site and remote employees.
This position is well‑suited for someone who enjoys deep problem‑solving, platform ownership, and being a go‑to technical resource.
Enterprise Mobility & Endpoint Administration (Primary Focus)
Oversee the full lifecycle of corporate mobile and endpoint devices across multiple platforms, including provisioning, configuration, tracking, updates, and secure retirement
Prepare and deploy devices and applications for new and existing employees
Enforce endpoint security standards such as encryption, access controls, policy enforcement, and remote device actions
Manage application availability, updates, and compliance through controlled distribution
Act as the primary administrator for enterprise mobility and device management tools (e.g., cloud‑based endpoint management platforms)
Monitor and ensure compliance with internal standards and regulatory requirements
Resolve complex and escalated technical issues submitted through ticketing systems, phone, and email
Troubleshoot advanced workstation, mobile device, printer, email, network connectivity, and collaboration tool issues
Administer users and devices within directory services
Provide clear, professional guidance to users while setting appropriate resolution expectations
Document solutions and processes; collaborate with engineers and elevate when required
Identify root causes and proactively address recurring or high‑impact issues
Required Qualifications
3+ years of progressive technical support and/or endpoint management experience
OR
2+ years of experience combined with relevant certifications (A+, Network+, Security+) or a degree in IT, IS, CS, or Cybersecurity
High school diploma or equivalent
Hands‑on experience with enterprise mobility or endpoint management platforms (Intune or similar)
Strong working knowledge of iOS, Android, and Windows environments
Understanding of networking fundamentals and endpoint security practices
Experience working in ticket‑based support environments
Excellent verbal and written communication skills
Benefits
Competitive compensation
Medical, dental, and vision coverage
Life and disability insurance options
Optional pet insurance
On‑site position based in Tulsa supporting local and distributed users
Work schedules may include non‑standard hours as business needs arise
Occasional travel to additional company locations
Ability to lift and move equipment up to 50 pounds
Salary Base pay range: $70,000.00/yr – $80,000.00/yr
Job Details
Seniority level: Mid‑Senior
Employment type: Full‑time
Job function: Information Technology
Industry: Equipment Rental Services
Location: Tulsa, OK
#J-18808-Ljbffr