TP-Link Systems Inc.
Technical Support Engineer - Early Careers
TP-Link Systems Inc., Irvine, California, United States, 92713
Technical Support Engineer - Early Careers
This role is offered by TP‑Link Systems Inc., a global provider of reliable networking devices and smart home products. TP‑Link is headquartered in the United States and serves customers in over 170 countries, with a focus on high‑performance Wi‑Fi and networking solutions.
Base pay range $80,000.00/yr – $100,000.00/yr
Overview You will serve as the first point of contact for North American SMB/Enterprise customers, handling any network support related issues through live phone, chat, and email support.
Your responsibilities include troubleshooting and resolving problems in a timely and efficient manner, documenting support tickets, escalating complex issues to higher‑level teams, and ensuring all incidents meet service level agreements.
Responsibilities
Provide customer support by phone, chat, and email
Troubleshoot and resolve networking related problems in a timely manner
Uncover customer’s needs, create solutions, and resolve problems
Make a positive impression with customers through best‑in‑class customer service
Escalate critical problems immediately when necessary
Document support tickets and record escalations to higher‑level support teams
Walk customers through hardware installation or software configuration processes
Requirements
Bachelor’s degree in Business Information Management, Communication, Computer Science, or a related field
Experience in business customer technical support via chat, phone, or email
Experience working in a customer service or call/support center environment
Ability to provide customer solutions based on requirements and TP‑Link business products
Exceptional verbal and written communication skills; ability to explain technical concepts to non‑technical users clearly and effectively
Additional Skills (Preferred)
Experience supporting SMB/Enterprise products is a plus
Knowledge of Wired and Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management)
Experience configuring at least one type of commercial networking product, such as firewalls, VPN routers, switches, or wireless access points
Benefits
Free snacks and drinks, and lunch on Fridays
Fully paid medical, dental, and vision insurance (partial coverage for dependents)
Contributions to 401(k) funds
Bi‑annual reviews and annual pay increases
Health and wellness benefits, including free gym membership
Quarterly team‑building events
Compensation $80,000 – $100,000
TP‑Link Systems Inc. is an equal‑opportunity employer.
We value diversity and are committed to cultivating an environment where all voices are heard, respected, and valued.
We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Applicants should note that third‑party agency inquiries are not accepted and visa sponsorships are not available at this time.
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Base pay range $80,000.00/yr – $100,000.00/yr
Overview You will serve as the first point of contact for North American SMB/Enterprise customers, handling any network support related issues through live phone, chat, and email support.
Your responsibilities include troubleshooting and resolving problems in a timely and efficient manner, documenting support tickets, escalating complex issues to higher‑level teams, and ensuring all incidents meet service level agreements.
Responsibilities
Provide customer support by phone, chat, and email
Troubleshoot and resolve networking related problems in a timely manner
Uncover customer’s needs, create solutions, and resolve problems
Make a positive impression with customers through best‑in‑class customer service
Escalate critical problems immediately when necessary
Document support tickets and record escalations to higher‑level support teams
Walk customers through hardware installation or software configuration processes
Requirements
Bachelor’s degree in Business Information Management, Communication, Computer Science, or a related field
Experience in business customer technical support via chat, phone, or email
Experience working in a customer service or call/support center environment
Ability to provide customer solutions based on requirements and TP‑Link business products
Exceptional verbal and written communication skills; ability to explain technical concepts to non‑technical users clearly and effectively
Additional Skills (Preferred)
Experience supporting SMB/Enterprise products is a plus
Knowledge of Wired and Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management)
Experience configuring at least one type of commercial networking product, such as firewalls, VPN routers, switches, or wireless access points
Benefits
Free snacks and drinks, and lunch on Fridays
Fully paid medical, dental, and vision insurance (partial coverage for dependents)
Contributions to 401(k) funds
Bi‑annual reviews and annual pay increases
Health and wellness benefits, including free gym membership
Quarterly team‑building events
Compensation $80,000 – $100,000
TP‑Link Systems Inc. is an equal‑opportunity employer.
We value diversity and are committed to cultivating an environment where all voices are heard, respected, and valued.
We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Applicants should note that third‑party agency inquiries are not accepted and visa sponsorships are not available at this time.
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