O'Reilly Auto Parts
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Retail Service Specialist
role at
O'Reilly Auto Parts .
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom, ensuring team member execution on customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed timely and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed efficiently and friendly manner, refunds issued accurately using correct payment methods, returned merchandise processed or staged correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure Zipline messages communicated and Image Maker and merchandising tasks delegated and completed as assigned.
Ensure team members adhere to posted work schedule; changes/deviations approved by management; clocking in/out per company policy.
Perform all store opening/closing duties: day end procedures, verify/securing money/deposits, prepare bank deposits, ensure night security lights on, lock doors and safeguard building, arm/disarm security alarms, secure delivery vehicle(s) in designated area.
All other duties as assigned.
Skills, Education, Knowledge, Experience, and Abilities Required
Strong communication skills.
Ability to obtain RSS Certification.
Desired
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health and wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:
rar@oreillyauto.com
or call (800) 471-7431 option, and provide your requested accommodation and position details.
Seniority Level: Entry level Employment type: Part-time
Job function: Other; Industries: Retail
Location: Kennesaw, GA
#J-18808-Ljbffr
Retail Service Specialist
role at
O'Reilly Auto Parts .
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom, ensuring team member execution on customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed timely and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed efficiently and friendly manner, refunds issued accurately using correct payment methods, returned merchandise processed or staged correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure Zipline messages communicated and Image Maker and merchandising tasks delegated and completed as assigned.
Ensure team members adhere to posted work schedule; changes/deviations approved by management; clocking in/out per company policy.
Perform all store opening/closing duties: day end procedures, verify/securing money/deposits, prepare bank deposits, ensure night security lights on, lock doors and safeguard building, arm/disarm security alarms, secure delivery vehicle(s) in designated area.
All other duties as assigned.
Skills, Education, Knowledge, Experience, and Abilities Required
Strong communication skills.
Ability to obtain RSS Certification.
Desired
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health and wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:
rar@oreillyauto.com
or call (800) 471-7431 option, and provide your requested accommodation and position details.
Seniority Level: Entry level Employment type: Part-time
Job function: Other; Industries: Retail
Location: Kennesaw, GA
#J-18808-Ljbffr