IT Service Desk Lead | Multisite Support & ITIL Excellence

A leading architecture and design firm in Charlotte is seeking an experienced IT Service Desk Manager to oversee its Service Desk team. Responsibilities include managing team performance, SLAs, and service desk operations to ensure effective technical support across multiple offices. Candidates should have at least 10 years of experience in managing IT teams, excellent customer service skills, and familiarity with ITSM tools like AutoTask. The role demands strong leadership and analytical skills to drive continuous improvement in service delivery. #J-18808-Ljbffr