The City of Albany, GA
Overview
The purpose of this classification is to perform specialized technical, administrative and managerial work functions associated with the production, treatment, distribution, quality and analysis of water within the City of Albany's water distribution system and to ensure the continuous production and delivery of potable water that meets or exceeds all pertinent local, State and Federal guidelines, rules, regulations and laws. Assumes responsibility for all Water Department operations and activities. Serves as the Operator in Responsible Charge for the City of Albany's water system as defined by and pursuant to Rules and Regulations of the State of Georgia 750 – 3 - .01 and 750 – 3 - .02.
Responsibilities
Ensures adequate supply and quality of water within the water distribution system that complies with all local, State and Federal guidelines, rules, regulations and laws.
Continuously monitors and evaluates the efficiency and effectiveness of water production, treatment, distribution, quality and testing methods and procedures.
Identifies opportunities for improving service delivery methods and procedures.
Recommends, proposes and implements changes as needed.
Oversees and participates in developing project plans for system improvements and upgrades on existing facilities to minimize system disruptions.
Directly supervises personnel in the treatment and testing of water.
Prepares and submits monthly, quarterly and yearly reports in accordance with regulatory agency requirements including Consumer Confidence Reports.
Designs and develops RFPs and/or bids for projects to ensure proper maintenance, pressure, production and supply of water.
Directs the daily operation and activities of the Water Treatment Plant, Water Microbiological Laboratory, water supply wells and elevated water storage tanks.
Manages or oversees Water Department Operations work activities to include production, treatment and distribution as well as field and laboratory testing and analysis to ensure compliance.
Monitors and develops laboratory procedures and quality control programs used in the production of water.
Assists in calculating chemical feed rates and in training operators in routine lab tests and procedures.
Advises operators of needed chemical doses and necessary adjustments to treatment mixtures and equipment to meet treatment requirements.
Calibrates and standardizes laboratory test equipment and instruments; operates and inspects laboratory equipment to determine proper operation, maintenance and repair needs; keeps laboratory up-to-date on new methods and equipment.
Oversees Supervisors to direct and evaluate assigned staff; processes employee concerns and problems, directs work, counsels and disciplines, approves timesheets and completes employee performance appraisals; conducts interviews; monitors and conducts training of new employees.
Develops departmental budget while monitoring expenditures.
Monitors safety issues relating to water production, treatment, testing and distribution; directs and implements precautionary work techniques and use of safety equipment to ensure safety of work crews and the public.
Maintains Risk Management Program (RMP) in compliance with EPA/EPD 40 CFR part 68.
Monitors the production and quality of water produced from wells; performs well and tank inspections to ensure optimum performance and proper maintenance.
Reviews department documentation of testing results and laboratory activities; completes state and federal reports for well operations, water quality issues and water sampling; maintains file system of department records.
Responds to complaints and questions related to water quality issues; conducts water quality reviews; initiates necessary corrective action.
Investigates and resolves reported incidents of problems within the distribution system including water quality issues and system maintenance.
Periodically attends re-certification classes, seminars and training courses as required.
Ensures that general repair and maintenance on vehicles, equipment and parts are performed; may inspect equipment for proper operations; approves repairs and/or replacement of electrical and mechanical equipment.
Maintains inventory of department supplies, tools, chemicals and equipment; approves requests for new or replacement materials; contacts vendors concerning well equipment and supplies.
Operates a computer to enter, retrieve, review or modify data in computer database; verifies accuracy of entered data; makes corrections as appropriate.
Establishes procedures; processes a variety of documentation associated with departmental operations within designated timeframes; distributes documentation or maintains records as appropriate.
Oversees the tracking of various administrative and statistical data pertaining to departmental operations; reviews chemical usage data and water quality data; performs research as needed; makes applicable calculations; analyzes data and identifies trends; prepares or generates reports; retains and maintains records.
Receives, prepares, reviews, processes, approves and completes various forms, reports, correspondence, graphs, spreadsheets, meter readings, maps, manuals or other documents; submits or retains as appropriate.
Communicates with supervisor, employees, City departments, customers, the public and other individuals as needed to coordinate work activities, review status of work, exchange information or resolve problems; responds to routine requests for information from employees, officials, the public or other individuals.
Communicates via telephone and/or two‑way radio; provides information; takes and relays messages; responds to requests for service.
Maintains a comprehensive, current knowledge and awareness of applicable laws/regulations; maintains an awareness of new trends/advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.
May operate a variety of machinery, equipment and tools associated with department operations, including a chlorinator, color comparator, fluoride pump, booster pump, chemical feed equipment, scales, fume hood, analytical balance, autoclave, burner, centrifuge, conductivity meter, dissolved oxygen meter, lab oven, pH meter, spectrophotometer, sterilizer, toxicity tester, vacuum pump, water deionization unit, diagnostic equipment, mechanic tools, drafting tools, etc.
Additional Functions
Operates a motor vehicle in the performance of duties.
Performs other related duties as required.
Supervisory Responsibilities Manages one (1) subordinate supervisors who supervise a total of seven (7) employees in the Water Production Department, Water Quality Department and Water Lab Department. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience Bachelor's Degree in Chemistry/Biology or Sanitary Engineering; Master's degree preferred; supplemented by ten (10) years progressively responsible, supervisory experience in water treatment and laboratory operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Must possess and maintain a valid Public Water Supply System Operator Class I License, Water Laboratory Analyst License, Qualified Water Loss Certification, Class A CDL License with Hazardous material endorsement and Tanker Endorsement.
Competencies
Use of Technology:
Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Job Knowledge:
Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Continuous Learning:
Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Analytical:
Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Design:
Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
Problem Solving:
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management:
Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Managing Customer Focus:
Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
Cooperation:
Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co‑workers; works cooperatively in group situations; works actively to resolve conflicts.
Communications:
Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Customer Service:
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication:
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork:
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication:
Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Change Management:
Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Team Leadership:
Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.
Performance Coaching:
Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
Delegation:
Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Leadership:
Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Managing People:
Takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; continually works to improve supervisory skills.
Quality Management:
Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Visionary Leadership:
Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
Recruitment & Staffing:
Presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.
Impact & Influence:
Pursues and wins support for ideas; displays ability to influence key decision‑makers; achieves win‑win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.
Conflict Resolution:
Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Business Acumen:
Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Cost Consciousness:
Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
Diversity:
Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment; builds a diverse workforce.
Ethics:
Treats people with respect; keeps commitments; inspires trust; works with integrity and principles; upholds organizational values.
Organizational Support:
Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Strategic Thinking:
Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.
Adaptability:
Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
Achievement Focus:
Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.
Personal Appearance:
Dresses appropriately for position; keeps self well groomed.
Sales Skills:
Maintains customer satisfaction; maintains records and promptly submits information.
Attendance/Punctuality:
Is consistently at work and on time; ensures work responsibilities covered when absent; arrives at meetings and appointments.
Dependability:
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours …
Initiative:
Volunte…
Innovation:
Displays original thinking…
Judgment:
Displays willingness…
Planning/Organizing:
Prioritizes…
Quality:
Demonstrates…
Quantity:
Meets…
Safety and Security:
Observes…
Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal …
Computer Skills Microsoft Word, Excel
Certificates, Licenses, Registrations Must possess and maintain a valid Public Water Supply System Operator Class I License …
Physical Demands The physical demands described here…
Work Environment The work environment characteristics…
The City of Albany, Georgia is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act …
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Responsibilities
Ensures adequate supply and quality of water within the water distribution system that complies with all local, State and Federal guidelines, rules, regulations and laws.
Continuously monitors and evaluates the efficiency and effectiveness of water production, treatment, distribution, quality and testing methods and procedures.
Identifies opportunities for improving service delivery methods and procedures.
Recommends, proposes and implements changes as needed.
Oversees and participates in developing project plans for system improvements and upgrades on existing facilities to minimize system disruptions.
Directly supervises personnel in the treatment and testing of water.
Prepares and submits monthly, quarterly and yearly reports in accordance with regulatory agency requirements including Consumer Confidence Reports.
Designs and develops RFPs and/or bids for projects to ensure proper maintenance, pressure, production and supply of water.
Directs the daily operation and activities of the Water Treatment Plant, Water Microbiological Laboratory, water supply wells and elevated water storage tanks.
Manages or oversees Water Department Operations work activities to include production, treatment and distribution as well as field and laboratory testing and analysis to ensure compliance.
Monitors and develops laboratory procedures and quality control programs used in the production of water.
Assists in calculating chemical feed rates and in training operators in routine lab tests and procedures.
Advises operators of needed chemical doses and necessary adjustments to treatment mixtures and equipment to meet treatment requirements.
Calibrates and standardizes laboratory test equipment and instruments; operates and inspects laboratory equipment to determine proper operation, maintenance and repair needs; keeps laboratory up-to-date on new methods and equipment.
Oversees Supervisors to direct and evaluate assigned staff; processes employee concerns and problems, directs work, counsels and disciplines, approves timesheets and completes employee performance appraisals; conducts interviews; monitors and conducts training of new employees.
Develops departmental budget while monitoring expenditures.
Monitors safety issues relating to water production, treatment, testing and distribution; directs and implements precautionary work techniques and use of safety equipment to ensure safety of work crews and the public.
Maintains Risk Management Program (RMP) in compliance with EPA/EPD 40 CFR part 68.
Monitors the production and quality of water produced from wells; performs well and tank inspections to ensure optimum performance and proper maintenance.
Reviews department documentation of testing results and laboratory activities; completes state and federal reports for well operations, water quality issues and water sampling; maintains file system of department records.
Responds to complaints and questions related to water quality issues; conducts water quality reviews; initiates necessary corrective action.
Investigates and resolves reported incidents of problems within the distribution system including water quality issues and system maintenance.
Periodically attends re-certification classes, seminars and training courses as required.
Ensures that general repair and maintenance on vehicles, equipment and parts are performed; may inspect equipment for proper operations; approves repairs and/or replacement of electrical and mechanical equipment.
Maintains inventory of department supplies, tools, chemicals and equipment; approves requests for new or replacement materials; contacts vendors concerning well equipment and supplies.
Operates a computer to enter, retrieve, review or modify data in computer database; verifies accuracy of entered data; makes corrections as appropriate.
Establishes procedures; processes a variety of documentation associated with departmental operations within designated timeframes; distributes documentation or maintains records as appropriate.
Oversees the tracking of various administrative and statistical data pertaining to departmental operations; reviews chemical usage data and water quality data; performs research as needed; makes applicable calculations; analyzes data and identifies trends; prepares or generates reports; retains and maintains records.
Receives, prepares, reviews, processes, approves and completes various forms, reports, correspondence, graphs, spreadsheets, meter readings, maps, manuals or other documents; submits or retains as appropriate.
Communicates with supervisor, employees, City departments, customers, the public and other individuals as needed to coordinate work activities, review status of work, exchange information or resolve problems; responds to routine requests for information from employees, officials, the public or other individuals.
Communicates via telephone and/or two‑way radio; provides information; takes and relays messages; responds to requests for service.
Maintains a comprehensive, current knowledge and awareness of applicable laws/regulations; maintains an awareness of new trends/advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.
May operate a variety of machinery, equipment and tools associated with department operations, including a chlorinator, color comparator, fluoride pump, booster pump, chemical feed equipment, scales, fume hood, analytical balance, autoclave, burner, centrifuge, conductivity meter, dissolved oxygen meter, lab oven, pH meter, spectrophotometer, sterilizer, toxicity tester, vacuum pump, water deionization unit, diagnostic equipment, mechanic tools, drafting tools, etc.
Additional Functions
Operates a motor vehicle in the performance of duties.
Performs other related duties as required.
Supervisory Responsibilities Manages one (1) subordinate supervisors who supervise a total of seven (7) employees in the Water Production Department, Water Quality Department and Water Lab Department. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience Bachelor's Degree in Chemistry/Biology or Sanitary Engineering; Master's degree preferred; supplemented by ten (10) years progressively responsible, supervisory experience in water treatment and laboratory operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Must possess and maintain a valid Public Water Supply System Operator Class I License, Water Laboratory Analyst License, Qualified Water Loss Certification, Class A CDL License with Hazardous material endorsement and Tanker Endorsement.
Competencies
Use of Technology:
Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Job Knowledge:
Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Continuous Learning:
Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Analytical:
Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Design:
Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
Problem Solving:
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management:
Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Managing Customer Focus:
Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
Cooperation:
Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co‑workers; works cooperatively in group situations; works actively to resolve conflicts.
Communications:
Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Customer Service:
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication:
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork:
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication:
Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Change Management:
Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Team Leadership:
Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.
Performance Coaching:
Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
Delegation:
Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Leadership:
Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Managing People:
Takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; continually works to improve supervisory skills.
Quality Management:
Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Visionary Leadership:
Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
Recruitment & Staffing:
Presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.
Impact & Influence:
Pursues and wins support for ideas; displays ability to influence key decision‑makers; achieves win‑win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.
Conflict Resolution:
Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Business Acumen:
Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Cost Consciousness:
Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
Diversity:
Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment; builds a diverse workforce.
Ethics:
Treats people with respect; keeps commitments; inspires trust; works with integrity and principles; upholds organizational values.
Organizational Support:
Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Strategic Thinking:
Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.
Adaptability:
Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
Achievement Focus:
Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.
Personal Appearance:
Dresses appropriately for position; keeps self well groomed.
Sales Skills:
Maintains customer satisfaction; maintains records and promptly submits information.
Attendance/Punctuality:
Is consistently at work and on time; ensures work responsibilities covered when absent; arrives at meetings and appointments.
Dependability:
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours …
Initiative:
Volunte…
Innovation:
Displays original thinking…
Judgment:
Displays willingness…
Planning/Organizing:
Prioritizes…
Quality:
Demonstrates…
Quantity:
Meets…
Safety and Security:
Observes…
Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal …
Computer Skills Microsoft Word, Excel
Certificates, Licenses, Registrations Must possess and maintain a valid Public Water Supply System Operator Class I License …
Physical Demands The physical demands described here…
Work Environment The work environment characteristics…
The City of Albany, Georgia is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act …
#J-18808-Ljbffr