JLL
The Lobby Ambassador delivers exceptional client and guest experiences through face‑to‑face engagement, proactive communication, and outstanding service. This client‑facing role combines hospitality expertise with workplace support, ensuring seamless service delivery from pre‑arrival to departure while creating a welcoming environment for all visitors, employees, and callers. The successful candidate will be expected to begin employment on February 16, 2026.
Day‑to‑Day Tasks
Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
Engage visitors, employees, and callers in a warm, helpful manner while maintaining a visible presence throughout the workplace
Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
Coordinate with internal facilities management teams to facilitate hospitality‑focused service delivery across all departments
Act as central point of contact for campus information, wayfinding, and activity coordination
Provide meeting support, reception services, and personal assistance as needed
Physical Demands and Work Environment
Regular walking throughout the facility to engage with customers and guests
Standing for extended periods during guest interactions and reception duties
Ability to lift and carry items related to mail services and meeting support
Professional office environment with frequent interpersonal interaction
Multi‑tasking in fast‑paced setting with shifting daily priorities
Required Qualifications
Minimum 2‑3 years of customer service or hospitality‑related experience
Excellent verbal and written communication skills
Strong interpersonal skills with passion for creating exceptional guest experiences
Proven ability to multi‑task and prioritize while maintaining accuracy and service quality
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
Flexibility and positive attitude when managing changing priorities
Professional demeanor with confidence and responsiveness in customer service situations
Preferred Qualifications
Experience in corporate hospitality or workplace services environment
Knowledge of local area attractions, dining, and entertainment options
Familiarity with facilities management operations and service coordination
Experience with mail services and administrative support functions
Background in event coordination or meeting support services
Additional language skills to serve diverse clientele
Experience with workplace technology platforms and information systems
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
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Day‑to‑Day Tasks
Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
Engage visitors, employees, and callers in a warm, helpful manner while maintaining a visible presence throughout the workplace
Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
Coordinate with internal facilities management teams to facilitate hospitality‑focused service delivery across all departments
Act as central point of contact for campus information, wayfinding, and activity coordination
Provide meeting support, reception services, and personal assistance as needed
Physical Demands and Work Environment
Regular walking throughout the facility to engage with customers and guests
Standing for extended periods during guest interactions and reception duties
Ability to lift and carry items related to mail services and meeting support
Professional office environment with frequent interpersonal interaction
Multi‑tasking in fast‑paced setting with shifting daily priorities
Required Qualifications
Minimum 2‑3 years of customer service or hospitality‑related experience
Excellent verbal and written communication skills
Strong interpersonal skills with passion for creating exceptional guest experiences
Proven ability to multi‑task and prioritize while maintaining accuracy and service quality
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
Flexibility and positive attitude when managing changing priorities
Professional demeanor with confidence and responsiveness in customer service situations
Preferred Qualifications
Experience in corporate hospitality or workplace services environment
Knowledge of local area attractions, dining, and entertainment options
Familiarity with facilities management operations and service coordination
Experience with mail services and administrative support functions
Background in event coordination or meeting support services
Additional language skills to serve diverse clientele
Experience with workplace technology platforms and information systems
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
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