Union County, NC
Social Work Program Manager (Adult Services)
Union County, NC, Monroe, North Carolina, us, 28111
Under limited supervision, the Social Work Program Manager provides program management and supervision for several sub-units of a local department of social services. The role oversees the coordination and implementation of the Union County Public Schools (UCPS) Behavioral Health Collaborative Program, and manages work operations through involvement with higher‑level management, community partners, and UCPS staff to ensure consistency in planning, evaluation, implementation, and delivery of services. The position includes strategic guidance, program improvement, and the supervision and development of staff.
Essential Functions
Establishes goals and suggests priorities for subordinate staff to ensure that work plans are consistent with the annual plan.
Provides input into agency planning through periodic reports and meetings.
Consults with subordinate supervisors on issues that impact program goals, objectives, policies, and service delivery.
Supports collaboration with service providers, foster parents, and other child‑placing agencies to ensure the highest quality of services.
Responsible for modifying or changing work assignments to maintain a balanced workload among subordinate staff.
Compiles data to evaluate and monitor an administrative budget.
Provides on‑the‑job training for staff and arranges formal training when offered.
Ensures that policies and standards are followed and explains and implements necessary changes.
Monitors the work of subordinate staff through review of reports, cases, conferences, and informal discussions.
Resolves informal complaints, problems, and grievances.
Issues initial oral and written warnings for disciplinary actions.
Manages performance evaluations, approves leave requests, and makes promotion recommendations.
Interviews applicants for supervised positions and makes recommendations to higher‑level management.
Performs other related duties as assigned.
Makes referrals to local law enforcement, District Attorney, Division of Child Development and Early Education, and Aftercare and Prevention.
Provides testimony in court on related CPS cases or cases for which subordinate staff are responsible.
Provides updated information about Child Protective Services to people in need or seeking services.
Modifies work procedures to meet program demands and presents recommendations to management.
Manages a small unit budget for staff administrative expenditures.
Adult Services
Supervises adult services social workers and administrative support staff responsible for delivering intensive social work services to clients with serious and complicated needs.
Has working knowledge of social work principles, techniques, and practices and follows NC Division of Aging and Adult Services regulations along with NC Adult Care Licensure Section.
Monitors the work of social work staff through case narratives, annual assessments, quarterly reviews, guardianship status reports, monthly adult‑home monitoring, facility complaint investigations, operational standards, and established policies.
Participates in client interviews to determine if abuse, self‑neglect, caretaker neglect, or exploitation is occurring.
Assesses all calls, letters, or office interviews that may require Adult Protective Services or Guardianship screening.
Maintains frequent contacts with DSS Attorney concerning Adult Protective Services and Guardianship court hearings.
Utilizes the Structured Intake Tool to screen Adult Protective Services Reports.
Provides social work guidance to ensure safety, well‑being, and protection of guardianship cases.
Completes referrals to local law enforcement, District Attorney, Division of Health Service Regulation Complaint Intake Unit, Veteran Services, and other appropriate referrals.
Evaluates state policies and incorporates necessary changes.
Provides supervision for emergency duty and after‑hours as needed for all Adult Services program areas.
Qualifications Minimum Qualifications
Master's Degree from an accredited school of social work and 3 years of social work or counseling experience, including 2 years in a supervisory capacity; OR
Bachelor's Degree from an accredited school of social work and 4 years of social work or counseling experience, including 2 years in a supervisory capacity; OR
Master's Degree in a counseling field and 4 years of social work or counseling experience, including 2 years in a supervisory capacity; OR
Four‑year degree in a human services field or related curriculum with at least 15 semester hours in courses related to social work or counseling and 5 years of experience, including 2 years in a supervisory capacity; OR
Graduation from a four‑year college or university and 6 years of experience in rehabilitation counseling, pastoral counseling, or a related human services field, including 2 years in a supervisory capacity; OR equivalent combination of education and experience.
Licenses or Certifications
Valid Driver’s License and ability to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
Special Requirements
Position may be subject to a fingerprint background check. Applicants for a position of employment required to work with children must electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record.
Child Welfare Services Pre‑Service Training and CWS Supervisors Training.
Preferred Qualifications
Master's Degree from an accredited school of social work or related field and 3 years of social work or counseling experience, including 2 years in a supervisory capacity.
Valid driver’s license and ability to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
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Essential Functions
Establishes goals and suggests priorities for subordinate staff to ensure that work plans are consistent with the annual plan.
Provides input into agency planning through periodic reports and meetings.
Consults with subordinate supervisors on issues that impact program goals, objectives, policies, and service delivery.
Supports collaboration with service providers, foster parents, and other child‑placing agencies to ensure the highest quality of services.
Responsible for modifying or changing work assignments to maintain a balanced workload among subordinate staff.
Compiles data to evaluate and monitor an administrative budget.
Provides on‑the‑job training for staff and arranges formal training when offered.
Ensures that policies and standards are followed and explains and implements necessary changes.
Monitors the work of subordinate staff through review of reports, cases, conferences, and informal discussions.
Resolves informal complaints, problems, and grievances.
Issues initial oral and written warnings for disciplinary actions.
Manages performance evaluations, approves leave requests, and makes promotion recommendations.
Interviews applicants for supervised positions and makes recommendations to higher‑level management.
Performs other related duties as assigned.
Makes referrals to local law enforcement, District Attorney, Division of Child Development and Early Education, and Aftercare and Prevention.
Provides testimony in court on related CPS cases or cases for which subordinate staff are responsible.
Provides updated information about Child Protective Services to people in need or seeking services.
Modifies work procedures to meet program demands and presents recommendations to management.
Manages a small unit budget for staff administrative expenditures.
Adult Services
Supervises adult services social workers and administrative support staff responsible for delivering intensive social work services to clients with serious and complicated needs.
Has working knowledge of social work principles, techniques, and practices and follows NC Division of Aging and Adult Services regulations along with NC Adult Care Licensure Section.
Monitors the work of social work staff through case narratives, annual assessments, quarterly reviews, guardianship status reports, monthly adult‑home monitoring, facility complaint investigations, operational standards, and established policies.
Participates in client interviews to determine if abuse, self‑neglect, caretaker neglect, or exploitation is occurring.
Assesses all calls, letters, or office interviews that may require Adult Protective Services or Guardianship screening.
Maintains frequent contacts with DSS Attorney concerning Adult Protective Services and Guardianship court hearings.
Utilizes the Structured Intake Tool to screen Adult Protective Services Reports.
Provides social work guidance to ensure safety, well‑being, and protection of guardianship cases.
Completes referrals to local law enforcement, District Attorney, Division of Health Service Regulation Complaint Intake Unit, Veteran Services, and other appropriate referrals.
Evaluates state policies and incorporates necessary changes.
Provides supervision for emergency duty and after‑hours as needed for all Adult Services program areas.
Qualifications Minimum Qualifications
Master's Degree from an accredited school of social work and 3 years of social work or counseling experience, including 2 years in a supervisory capacity; OR
Bachelor's Degree from an accredited school of social work and 4 years of social work or counseling experience, including 2 years in a supervisory capacity; OR
Master's Degree in a counseling field and 4 years of social work or counseling experience, including 2 years in a supervisory capacity; OR
Four‑year degree in a human services field or related curriculum with at least 15 semester hours in courses related to social work or counseling and 5 years of experience, including 2 years in a supervisory capacity; OR
Graduation from a four‑year college or university and 6 years of experience in rehabilitation counseling, pastoral counseling, or a related human services field, including 2 years in a supervisory capacity; OR equivalent combination of education and experience.
Licenses or Certifications
Valid Driver’s License and ability to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
Special Requirements
Position may be subject to a fingerprint background check. Applicants for a position of employment required to work with children must electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record.
Child Welfare Services Pre‑Service Training and CWS Supervisors Training.
Preferred Qualifications
Master's Degree from an accredited school of social work or related field and 3 years of social work or counseling experience, including 2 years in a supervisory capacity.
Valid driver’s license and ability to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
``` , "IsExpired": false }
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