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Union County

Social Work Program Manager (Adult Services)

Union County, Monroe, North Carolina, us, 28111

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Responsibilities

Provides program management and supervision for several sub‑units of a local department of social services, responsibility for all social work programs in a small local department of social services, or oversees the coordination and implementation of the Union County Public Schools (UCPS) Behavioral Health Collaborative Program. Employee manages work operations through considerable involvement with higher‑level management, community partners, and UCPS’s program and administrative staff to ensure consistency in the planning, evaluation, implementation and delivery of services.

Work involves providing strategic guidance including developing and implementing strategies, goals and objectives in ways that promote agency culture and support program improvement to increase organizational effectiveness and supervision and development of staff. Establishes goals and suggests priorities for subordinate staff to ensure that work plans are consistent with the annual plan.

Provides input into agency planning through periodic reports and meetings.

Consults with subordinate supervisors on issues that impact program goals, objectives, policies and the delivery of services.

Supports collaboration with service providers, foster parents, and other child‑placing agencies to ensure the highest quality of services is provided to the children who are served.

Responsible for modifying or changing work assignments to maintain a balanced workload among subordinate staff.

Compiles data in order to evaluate and monitor an administrative budget.

Provides on‑the‑job training for staff and makes arrangements for staff to receive formal training when offered.

Ensures that policies and standards are followed and explains and implements changes when necessary or to meet client needs.

Monitors the work of subordinate staff through the review of reports, cases, conferences and informal discussions.

Resolves informal complaints, problems and grievances.

Issues initial oral and written warnings for disciplinary actions.

Responsible for performance evaluations, approving leave requests and making promotion recommendations.

Interviews applicants for positions supervised and makes recommendations to higher‑level management or hiring decisions.

Performs other related duties as assigned.

Makes referrals to local law enforcement, District Attorney, Division of Child Development and Early Education, and Aftercare and Prevention.

Provides testimony in court on related CPS cases or cases subordinate staff are responsible for as necessary.

Provides updated information about Child Protective Services to people in need or seeking services.

Makes changes in work procedures to meet program demands and presents recommendations to management on issues which impact programmatic goals, objectives and policies.

Manages a small unit budget necessary for staff administrative expenditures.

Monitors the work of subordinate staff through case reviews, progress reports, conferences and informal discussions to assure compliance with operational standards and established policies.

Discusses problems with staff and issues initial oral warnings for disciplinary action.

Adult Services

Supervises Adult Services social workers and administrative support staff responsible for the delivery of intensive social work service to clients and their families who have serious and complicated social, economic, emotional or mental problems.

Has working knowledge of social work principles, techniques, practices, and follows the rules and regulations set forth by the NC Division of Aging and Adult Services along with NC Adult Care Licensure Section.

Monitors the work of social work staff by reviewing case narratives, annual assessments, quarterly reviews, guardianship status reports, monthly adult care home monitoring’s, facility complaint investigations, operational standards and established policies.

Participates in client interviews to determine if abuse, self‑neglect, caretaker neglect or exploitation is occurring.

Assess all calls, letters, or office interviews that may require Adult Protective Services (APS) and/or Guardianship screening.

Maintains frequent contacts with DSS Attorney concerning Adult Protective Services and Guardianship court hearings.

Utilizes the Structured Intake Tool to screen Adult Protective Services reports.

Provides social work guidance to ensure the safety, well‑being and protection of guardianship cases are maintained.

Completes referrals to local law enforcement, District Attorney, Division of Health Service Regulation Complaint Intake Unit, Veteran Services and other appropriate referrals as needed.

Evaluates Adult Services state policies to ensure that any changes or actions are appropriately addressed and incorporated.

Provides supervision for emergency duty, after hours, as needed for all Adult Services program areas.

MINIMUM QUALIFICATIONS Education and Experience:

Master’s Degree from an accredited school of social work and three (3) years of social work or counseling experience, including two (2) years in a supervisory capacity; or a Bachelor’s Degree from an accredited school of social work and four (4) years of social work or counseling experience, including two (2) years in a supervisory capacity; or a Master’s Degree in a counseling field and four (4) years of social work or counseling experience, including two (2) years in a supervisory capacity; or a four‑year degree in a human services field or related curriculum including at least 15 semester hours in courses related to social work or counseling and five (5) years of social work or counseling experience, including two (2) years in a supervisory capacity; or graduation from a four‑year college or university and six (6) years of experience in rehabilitation counseling, pastoral counseling, or a related human services field providing experience in techniques of casework, group work, or community organization, including two (2) years in a supervisory capacity; or equivalent combination of education and experience.

Licenses or Certifications:

Must have a valid Driver’s License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.

Special Requirements:

This position may be subject to a fingerprint background check. Per NC General Statute 153A-94.2(b), applicants for a position of employment required to work with children in any capacity will be required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record.

Child Welfare Services Pre‑Service Training and CWS Supervisors Training.

PREFERRED QUALIFICATIONS Education and Experience:

Master’s Degree from an accredited school of social work or related field and three (3) years of social work or counseling experience, including two (2) years in a supervisory capacity.

Licenses or Certifications:

Must have a valid driver’s license and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.

PHYSICAL DEMANDS Must be physically able to operate a variety of machinery and equipment including computers, copiers, telephones, etc. Must be able to exert up to 30 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

WORK ENVIRONMENT Work is performed in a dynamic environment that requires the need to be sensitive to change and responsive to changing goals, priorities, and needs.

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