Hilton Portland Downtown
Complex Guest Service Agent - Hilton Portland Downtown and the Duniway
Hilton Portland Downtown, Portland, Oregon, United States, 97204
Complex Guest Service Agent - Hilton Portland Downtown and the Duniway
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Complex Guest Service Agent - Hilton Portland Downtown and the Duniway
role at
Hilton Portland Downtown
The Iconic Hilton Portland Downtown and the Duniway — Boutique Hotel in Downtown Portland are looking for their next Complex Guest Service Agent to join their dynamic team at the front desk! If you have a passion for customer service experience and want to learn and grow in the hospitality industry, this is the perfect opportunity! Come enjoy great perks like free meals during shifts, a robust benefits plan and discounted room rates for you and your family at Hilton Hotels!
Ideal Candidate
Have a minimum of 1 year customer service experience.
Can work a flexible schedule that includes nights, weekends and holidays.
Have the ability to provide effective communication with English language‑speaking guests.
Possess computer skills in Microsoft Word, Excel, and PowerPoint, with the ability to effectively navigate the Internet.
Knowledge of The OnQ is a PLUS!
Shift Pattern:
Full-Time
Hourly Rate:
$20.00 per hour (plus incentives paid out monthly)
Benefits
Go Hilton travel program: 100 nights of discounted travel
Access to your pay when you need it through DailyPay
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount!
Maternity and parental leave
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at‑home care via AmazonCare.
Mental health resources including free counseling through our Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement
Available benefits may vary depending upon property‑specific terms and conditions of employment
What will I be doing?
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check‑out including, but not limited to, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
What are we looking for?
Hospitality - We’re passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We’re leaders in our industry and in our communities.
Teamwork - We’re team players in everything we do.
Ownership - We’re the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
Work Locations Hilton Portland Downtown
Schedule:
Full‑time
Brand:
Hilton Hotels & Resorts
Job:
Guest Services, Operations, and Front Office #J-18808-Ljbffr
Complex Guest Service Agent - Hilton Portland Downtown and the Duniway
role at
Hilton Portland Downtown
The Iconic Hilton Portland Downtown and the Duniway — Boutique Hotel in Downtown Portland are looking for their next Complex Guest Service Agent to join their dynamic team at the front desk! If you have a passion for customer service experience and want to learn and grow in the hospitality industry, this is the perfect opportunity! Come enjoy great perks like free meals during shifts, a robust benefits plan and discounted room rates for you and your family at Hilton Hotels!
Ideal Candidate
Have a minimum of 1 year customer service experience.
Can work a flexible schedule that includes nights, weekends and holidays.
Have the ability to provide effective communication with English language‑speaking guests.
Possess computer skills in Microsoft Word, Excel, and PowerPoint, with the ability to effectively navigate the Internet.
Knowledge of The OnQ is a PLUS!
Shift Pattern:
Full-Time
Hourly Rate:
$20.00 per hour (plus incentives paid out monthly)
Benefits
Go Hilton travel program: 100 nights of discounted travel
Access to your pay when you need it through DailyPay
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount!
Maternity and parental leave
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at‑home care via AmazonCare.
Mental health resources including free counseling through our Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement
Available benefits may vary depending upon property‑specific terms and conditions of employment
What will I be doing?
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check‑out including, but not limited to, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
What are we looking for?
Hospitality - We’re passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We’re leaders in our industry and in our communities.
Teamwork - We’re team players in everything we do.
Ownership - We’re the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
Work Locations Hilton Portland Downtown
Schedule:
Full‑time
Brand:
Hilton Hotels & Resorts
Job:
Guest Services, Operations, and Front Office #J-18808-Ljbffr