DICK'S Sporting Goods
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Customer Service Specialist
role at
DICK'S Sporting Goods .
At
DICK’S Sporting Goods , we believe in how positively sports can change lives. Our team creates confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to an inclusive and diverse workforce reflecting the communities we serve.
Overview The Customer Service Specialist is responsible for providing excellent customer experiences and creating an exceptional shopping experience. Responsibilities include:
Greet teammates and customers and proactively approach customers to understand their needs and support their shopping experience.
Serve as primary customer service provider at the front end and act as a liaison between customers and management.
Provide register coverage as needed and support cashiers through complex transactions while ensuring strong customer service standards are met.
Assist the manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they meet performance expectations.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
Promote and provide training to new and current teammates on company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures; maintain confidentiality of all company information.
Create an inclusive store environment where teammates and customers feel welcome, safe, and respected.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.
Teammate Traits
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
Qualifications
Prior retail sales, cashier, or customer-focused experience preferred.
Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
Job Details
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Manufacturing, Retail, and Sporting Goods Manufacturing
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Customer Service Specialist
role at
DICK'S Sporting Goods .
At
DICK’S Sporting Goods , we believe in how positively sports can change lives. Our team creates confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to an inclusive and diverse workforce reflecting the communities we serve.
Overview The Customer Service Specialist is responsible for providing excellent customer experiences and creating an exceptional shopping experience. Responsibilities include:
Greet teammates and customers and proactively approach customers to understand their needs and support their shopping experience.
Serve as primary customer service provider at the front end and act as a liaison between customers and management.
Provide register coverage as needed and support cashiers through complex transactions while ensuring strong customer service standards are met.
Assist the manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they meet performance expectations.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
Promote and provide training to new and current teammates on company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures; maintain confidentiality of all company information.
Create an inclusive store environment where teammates and customers feel welcome, safe, and respected.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.
Teammate Traits
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
Qualifications
Prior retail sales, cashier, or customer-focused experience preferred.
Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
Job Details
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Manufacturing, Retail, and Sporting Goods Manufacturing
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