Aleron
Description
Acara Solutions is seeking an Order Processing Specialist to join our client in Buffalo, NY! This role is the first point of contact for all internal business units, supporting order entry, processing, and resolution of complex customer requests. The ideal candidate is analytical, proactive, and adaptable, with a strong focus on customer satisfaction.
Type:
Direct Hire
Schedule:
Monday-Friday 8AM to 5PM, 100% onsite
Pay:
Up to 26/HR
Key Responsibilities
Utilize Freshservice (cloud‑based Service Management) to receive, track, prioritize, and resolve customer service requests through multiple channels
Leverage automation tools, workflows, and accurate ticket documentation to ensure timely resolutions and efficient service delivery
Support customer satisfaction by providing clear communication, using knowledge base resources, and maintaining accountability throughout the ticket lifecycle
Analyze and process complex orders, ensuring all details are correct for warehouse fulfillment and preventing errors or delays
Provide excellent service to internal customers, communicate respectfully, and proactively guide them through processes
Adapt to evolving processes and procedures, helping shape efficient order management workflows
Handle escalations, including credit requests, discounts, mispicks, and technical order issues, coordinating with engineers and other teams as needed
Track metrics such as order volume, requests, and performance, with focus on high‑volume internal business units
Job Requirements Required Skills / Qualifications
High school or equivalency; Associates degree in Business, Communications or equivalent, preferred
Previous customer service, inside sales, or administrative/clerical experience preferred
Ability to use MS‑Office, MS‑Outlook, and ERP business systems
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F‑1 OPT STEM work authorization status.
Apply Apply
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Type:
Direct Hire
Schedule:
Monday-Friday 8AM to 5PM, 100% onsite
Pay:
Up to 26/HR
Key Responsibilities
Utilize Freshservice (cloud‑based Service Management) to receive, track, prioritize, and resolve customer service requests through multiple channels
Leverage automation tools, workflows, and accurate ticket documentation to ensure timely resolutions and efficient service delivery
Support customer satisfaction by providing clear communication, using knowledge base resources, and maintaining accountability throughout the ticket lifecycle
Analyze and process complex orders, ensuring all details are correct for warehouse fulfillment and preventing errors or delays
Provide excellent service to internal customers, communicate respectfully, and proactively guide them through processes
Adapt to evolving processes and procedures, helping shape efficient order management workflows
Handle escalations, including credit requests, discounts, mispicks, and technical order issues, coordinating with engineers and other teams as needed
Track metrics such as order volume, requests, and performance, with focus on high‑volume internal business units
Job Requirements Required Skills / Qualifications
High school or equivalency; Associates degree in Business, Communications or equivalent, preferred
Previous customer service, inside sales, or administrative/clerical experience preferred
Ability to use MS‑Office, MS‑Outlook, and ERP business systems
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F‑1 OPT STEM work authorization status.
Apply Apply
#J-18808-Ljbffr