Sam Houston State University
Enterprise Resource Planning (ERP) Analyst I - CRM Analyst I
Sam Houston State University, Huntsville, Texas, us, 77344
Requisition
202600003S
Title Enterprise Resource Planning (ERP) Analyst I - CRM Analyst I
FLSA status Non-Exempt
Hiring Salary This position is a pay grade 13. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.
Occupational Category Technical/Para-Professional
Department IT Strategy
Division Information Technology
Open Date 01/07/2026
Open Until Filled Yes
Educational and Experience Requirement Bachelor’s degree in computer science, Information Systems. One year experience. History of professional growth as evidenced by the acquisition of relevant professional development and certification such as Salesforce, Marketing Cloud, and MuleSoft are preferred. A combination of education, experience, certifications, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position Work as part of a team providing basic configuration, declarative programming, reporting, user management, integration, and analytical support services for one of the campus CRM technologies (Salesforce CRM, Salesforce Experience Cloud, Salesforce Marketing Cloud, MuleSoft, etc.).
Primary Responsibilities Designs and implements minor system changes or integrations using declarative languages, REST APIs, JSON, SOQL, SQL, and other programming languages based on defined standards and procedures. Assists with creating technical specifications from functional requirements. Manages users, roles, profiles, and permissions. Assists with developing custom applications and workflows. Supports Marketing Cloud campaigns, journeys, and automations. Assists with designing and implementing MuleSoft integrations. Coordinates upgrades, releases, and data migrations. Troubleshoots and resolves issues across platforms. Provides training. Leads strategic planning and cross-functional initiatives at senior levels. Assists other Enterprise Services Staff with defining and documenting business and technical requirements. Implements established timelines to meet the goals of functional areas. Performs other related duties as assigned.
Other Specifications Requires a demonstrated ability to establish congenial work relationships and to communicate effectively within department workgroup. Must possess a basic knowledge of the university. Interprets & applies complex policies and broad standards affecting one or more functional areas. Work requires a moderate level of judgment and reasoning to solve issues. Work requires attention to detail as errors can be serious.
Full Time Part Time Full Time
EEO Statement Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Annual Security and Fire Safety Report
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Title Enterprise Resource Planning (ERP) Analyst I - CRM Analyst I
FLSA status Non-Exempt
Hiring Salary This position is a pay grade 13. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.
Occupational Category Technical/Para-Professional
Department IT Strategy
Division Information Technology
Open Date 01/07/2026
Open Until Filled Yes
Educational and Experience Requirement Bachelor’s degree in computer science, Information Systems. One year experience. History of professional growth as evidenced by the acquisition of relevant professional development and certification such as Salesforce, Marketing Cloud, and MuleSoft are preferred. A combination of education, experience, certifications, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position Work as part of a team providing basic configuration, declarative programming, reporting, user management, integration, and analytical support services for one of the campus CRM technologies (Salesforce CRM, Salesforce Experience Cloud, Salesforce Marketing Cloud, MuleSoft, etc.).
Primary Responsibilities Designs and implements minor system changes or integrations using declarative languages, REST APIs, JSON, SOQL, SQL, and other programming languages based on defined standards and procedures. Assists with creating technical specifications from functional requirements. Manages users, roles, profiles, and permissions. Assists with developing custom applications and workflows. Supports Marketing Cloud campaigns, journeys, and automations. Assists with designing and implementing MuleSoft integrations. Coordinates upgrades, releases, and data migrations. Troubleshoots and resolves issues across platforms. Provides training. Leads strategic planning and cross-functional initiatives at senior levels. Assists other Enterprise Services Staff with defining and documenting business and technical requirements. Implements established timelines to meet the goals of functional areas. Performs other related duties as assigned.
Other Specifications Requires a demonstrated ability to establish congenial work relationships and to communicate effectively within department workgroup. Must possess a basic knowledge of the university. Interprets & applies complex policies and broad standards affecting one or more functional areas. Work requires a moderate level of judgment and reasoning to solve issues. Work requires attention to detail as errors can be serious.
Full Time Part Time Full Time
EEO Statement Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Annual Security and Fire Safety Report
#J-18808-Ljbffr