HJB Travels
Remote Travel Specialist – HJB Travels
We are looking for a Remote Travel Specialist at HJB Travels Agency USA, based in Massachusetts, to guide clients through every stage of their journey — from planning to a safe return home. The role focuses on ensuring a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.
Key Responsibilities
Respond to client inquiries across various channels (email, phone, messaging) promptly and professionally.
Support clients with booking modifications, cancellations, and special travel requests.
Provide accurate, up-to-date information regarding destinations, travel documentation, and agency processes.
Follow up with clients to confirm travel plans and gather post‑trip feedback.
Address concerns with empathy and efficiency, ensuring client satisfaction.
Benefits
Remote flexibility – work from anywhere, with hours that fit your lifestyle.
Exclusive travel perks and access to industry‑only discounts.
Professional growth – ongoing training and support from a dedicated team.
Be part of a passionate community focused on building dreams and memories through travel.
What We’re Looking For
Excellent communication skills—both written and verbal.
A background in customer service, ideally within travel, tourism, or hospitality.
High attention to detail, strong organizational habits, and a proactive mindset.
Tech‑savvy and able to learn new systems and booking tools quickly.
A genuine enthusiasm for travel and helping others create memorable experiences.
Seniority level Not Applicable
Employment type Full-time
Job function Management and Manufacturing
Industries Travel Arrangements
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Key Responsibilities
Respond to client inquiries across various channels (email, phone, messaging) promptly and professionally.
Support clients with booking modifications, cancellations, and special travel requests.
Provide accurate, up-to-date information regarding destinations, travel documentation, and agency processes.
Follow up with clients to confirm travel plans and gather post‑trip feedback.
Address concerns with empathy and efficiency, ensuring client satisfaction.
Benefits
Remote flexibility – work from anywhere, with hours that fit your lifestyle.
Exclusive travel perks and access to industry‑only discounts.
Professional growth – ongoing training and support from a dedicated team.
Be part of a passionate community focused on building dreams and memories through travel.
What We’re Looking For
Excellent communication skills—both written and verbal.
A background in customer service, ideally within travel, tourism, or hospitality.
High attention to detail, strong organizational habits, and a proactive mindset.
Tech‑savvy and able to learn new systems and booking tools quickly.
A genuine enthusiasm for travel and helping others create memorable experiences.
Seniority level Not Applicable
Employment type Full-time
Job function Management and Manufacturing
Industries Travel Arrangements
#J-18808-Ljbffr