Harris Teeter
Full Time Assistant Customer Service Manager DLT
Harris Teeter, Cary, North Carolina, United States, 27518
Overview
Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and accounting office. Assist the Department Manager with overall direction, coordination, and evaluation of these departments, in accordance with Harris Teeter's policies and standards.
Responsibilities Perform floor monitor duties; interview and train associates; plan, assign, and direct work; assist in appraising performance; reward and discipline associates; address complaints and resolve problems. Ensure all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide coaching/feedback to associates who are not in compliance. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
Qualifications and Skills
Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance the store’s current position in the community through local activity involvement.
Willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales.
Flexibility to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with customers and associates.
Education: High school diploma or GED; or 1‑3 years related experience and/or training; or equivalent combination of education and experience.
Language: Ability to read and comprehend simple instructions, short correspondence, and memos in English; write simple correspondence; present information in one‑on‑one and small group settings to English‑only individuals.
Computer: HT Internet software; e‑mail; inventory software; spreadsheet software; word processing software.
Mathematical: Ability to add and subtract two‑digit numbers, multiply and divide by 10’s and 100’s, using American money, weight, volume, and distance measurements.
Reasoning: Apply common sense to carry out instructions; solve problems involving several concrete variables.
Certifications/Training: Complete company training including new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands Regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; talk or hear; taste or smell. Occasionally required to climb or balance; stoop, kneel, or crouch. Must lift and/or move up to 25 pounds regularly and up to 40 pounds occasionally. Vision: close vision and depth perception.
Work Environment Frequent exposure to wet/humid conditions and moving mechanical parts. Occasional exposure to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. Noise level usually moderate.
Additional Information
Posting Date: Jan 6, 2026
Compensation Information about compensation will be provided during the interview.
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Responsibilities Perform floor monitor duties; interview and train associates; plan, assign, and direct work; assist in appraising performance; reward and discipline associates; address complaints and resolve problems. Ensure all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide coaching/feedback to associates who are not in compliance. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
Qualifications and Skills
Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance the store’s current position in the community through local activity involvement.
Willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales.
Flexibility to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with customers and associates.
Education: High school diploma or GED; or 1‑3 years related experience and/or training; or equivalent combination of education and experience.
Language: Ability to read and comprehend simple instructions, short correspondence, and memos in English; write simple correspondence; present information in one‑on‑one and small group settings to English‑only individuals.
Computer: HT Internet software; e‑mail; inventory software; spreadsheet software; word processing software.
Mathematical: Ability to add and subtract two‑digit numbers, multiply and divide by 10’s and 100’s, using American money, weight, volume, and distance measurements.
Reasoning: Apply common sense to carry out instructions; solve problems involving several concrete variables.
Certifications/Training: Complete company training including new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands Regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; talk or hear; taste or smell. Occasionally required to climb or balance; stoop, kneel, or crouch. Must lift and/or move up to 25 pounds regularly and up to 40 pounds occasionally. Vision: close vision and depth perception.
Work Environment Frequent exposure to wet/humid conditions and moving mechanical parts. Occasional exposure to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. Noise level usually moderate.
Additional Information
Posting Date: Jan 6, 2026
Compensation Information about compensation will be provided during the interview.
#J-18808-Ljbffr