Greene Resources
Position:
Client Success Manager Location:
Durham, NC Type:
Full‑time Schedule:
Monday‑Friday, 8:00 am to 5:00 pm Greene Resources is seeking a Client Success Manager to join a growing and dynamic team. This role manages and supports the daily operating model, oversees multi‑shift teams (50–100 associates), and drives continuous improvement to reduce cost per unit while maintaining safety and compliance. The ODM partners closely with client operations leaders and Array stakeholders to achieve SLAs/KPIs and margin targets. Job Description
Stakeholder Partnership & Improvement
Build strong relationships with client contacts in operations, finance, HR/safety, and IT; understand the business operations inside and out; communicate daily with customers, attend production and floor meetings, and build trust in Array’s partnership. Identify workflow bottlenecks and improvement opportunities; elevate to RD and internal teams to pilot and implement improvements. Coordinate QBR schedules and contribute content; ensure client‑facing reporting is accurate and timely. People Leadership & Performance Management
Supervise, coach, document, and performance‑manage the onsite workforce; deliver in‑the‑moment feedback for safety, quality, and speed; or ensure that the Onsite Talent Engagement Manager does so. Define the Ideal Talent Profiles, including physical requirements; collaborate with talent acquisition to meet workforce needs. If supporting a delivery where in‑person interviews are not possible, complete an in‑person Final Evaluation and make hiring decisions. Understand core production tasks and, in rare instances, assist hands‑on to unblock flow or cover gaps. Manage the day: ensure shift coverage, set the plan, set clear targets and expectations, and provide direction to drive performance. Own or oversee scheduling to keep staffing levels as expected to meet production targets. Position Requirements
Exceed client productivity targets; transform expectations into operational reality by directing staffing, performance management, and process enhancement. Ensure daily adherence to safety, regulatory, and contractual standards; proactively mitigate risk and workers’ comp exposure. Create a workplace environment that balances fun and structure. Job Perks
Base Pay + Uncapped Commission Full Health Benefits (Medical, Dental, Vision) 401(k) + Matching Weekly Pay Greene Resources is part of Array Corporation , the leading technology‑enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. We are proud to be an Equal Employment Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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Client Success Manager Location:
Durham, NC Type:
Full‑time Schedule:
Monday‑Friday, 8:00 am to 5:00 pm Greene Resources is seeking a Client Success Manager to join a growing and dynamic team. This role manages and supports the daily operating model, oversees multi‑shift teams (50–100 associates), and drives continuous improvement to reduce cost per unit while maintaining safety and compliance. The ODM partners closely with client operations leaders and Array stakeholders to achieve SLAs/KPIs and margin targets. Job Description
Stakeholder Partnership & Improvement
Build strong relationships with client contacts in operations, finance, HR/safety, and IT; understand the business operations inside and out; communicate daily with customers, attend production and floor meetings, and build trust in Array’s partnership. Identify workflow bottlenecks and improvement opportunities; elevate to RD and internal teams to pilot and implement improvements. Coordinate QBR schedules and contribute content; ensure client‑facing reporting is accurate and timely. People Leadership & Performance Management
Supervise, coach, document, and performance‑manage the onsite workforce; deliver in‑the‑moment feedback for safety, quality, and speed; or ensure that the Onsite Talent Engagement Manager does so. Define the Ideal Talent Profiles, including physical requirements; collaborate with talent acquisition to meet workforce needs. If supporting a delivery where in‑person interviews are not possible, complete an in‑person Final Evaluation and make hiring decisions. Understand core production tasks and, in rare instances, assist hands‑on to unblock flow or cover gaps. Manage the day: ensure shift coverage, set the plan, set clear targets and expectations, and provide direction to drive performance. Own or oversee scheduling to keep staffing levels as expected to meet production targets. Position Requirements
Exceed client productivity targets; transform expectations into operational reality by directing staffing, performance management, and process enhancement. Ensure daily adherence to safety, regulatory, and contractual standards; proactively mitigate risk and workers’ comp exposure. Create a workplace environment that balances fun and structure. Job Perks
Base Pay + Uncapped Commission Full Health Benefits (Medical, Dental, Vision) 401(k) + Matching Weekly Pay Greene Resources is part of Array Corporation , the leading technology‑enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. We are proud to be an Equal Employment Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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