Orlando Health
Ancillary Scheduling/Registration/Patient Charge Specialist - Arnold Palmer Hosp
Orlando Health, Orlando, Florida, us, 32885
Ancillary Scheduling/Registration/Patient Charge Specialist - Arnold Palmer Hospital, Cardiology Outpatient Center: Downtown Orlando
Position Summary: This position provides scheduling, registration and patient charge services to ancillary departments.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career‑growing FREE education programs and well‑being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is our promise.
Benefits Package
Medical, Dental, Vision
403(b) Retirement Savings Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (up to 5 weeks to start)
Life Insurance
Extended Leave Plan (ELP)
Family Care (childcare, elder care, pet care)
Paid Parental Leave
Pet Insurance
Car Insurance
Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
Responsibilities
Effective pre‑registration, registration and scheduling of multiple patient appointments.
Manages multiple additions and cancellations of patient appointments.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems.
Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
Consistently reviews schedules daily and communicates all changes to appropriate staff.
Responsible for entry of patient charges.
Acts as a liaison between provider and patient to explain insurance benefits, co‑pays, deductibles, and self‑pay portions.
Accurately communicates all procedure pertinent information, including arrival time, location, and duration to the patient.
Performs check‑in and check‑out of patients.
Acts as a liaison to the clinical staff and to the clinical and business staff to ensure effective patient management, including the transfer of patients from external and sister facilities.
Acts as a resource for training or mentoring of new team members.
Maintains flexibility in work schedule availability that allows the department to change/modify work schedule to meet departmental needs and on‑call responsibilities.
Attends and participates in department staff meetings and other meetings as assigned.
Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
Responsible for reviewing and adhering to all corporate, departmental and education initiatives.
Assists supervisor/manager in planning and organizing department activities.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Regularly communicates with patients and clinical departments regarding registration and scheduling issues.
Takes a proactive role in problem resolution.
Performs all other duties as assigned.
Qualifications Education/Training Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.
Licensure/Certification None.
Experience Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.
Seniority Level Entry level
Employment Type Full‑time
Job Function Project Management and Information Technology
Industry Hospitals and Health Care
Referrals increase your chances of interviewing at Orlando Health by 2x.
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Orlando Health is committed to providing you with benefits that go beyond the expected, with career‑growing FREE education programs and well‑being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is our promise.
Benefits Package
Medical, Dental, Vision
403(b) Retirement Savings Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (up to 5 weeks to start)
Life Insurance
Extended Leave Plan (ELP)
Family Care (childcare, elder care, pet care)
Paid Parental Leave
Pet Insurance
Car Insurance
Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
Responsibilities
Effective pre‑registration, registration and scheduling of multiple patient appointments.
Manages multiple additions and cancellations of patient appointments.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems.
Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
Consistently reviews schedules daily and communicates all changes to appropriate staff.
Responsible for entry of patient charges.
Acts as a liaison between provider and patient to explain insurance benefits, co‑pays, deductibles, and self‑pay portions.
Accurately communicates all procedure pertinent information, including arrival time, location, and duration to the patient.
Performs check‑in and check‑out of patients.
Acts as a liaison to the clinical staff and to the clinical and business staff to ensure effective patient management, including the transfer of patients from external and sister facilities.
Acts as a resource for training or mentoring of new team members.
Maintains flexibility in work schedule availability that allows the department to change/modify work schedule to meet departmental needs and on‑call responsibilities.
Attends and participates in department staff meetings and other meetings as assigned.
Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
Responsible for reviewing and adhering to all corporate, departmental and education initiatives.
Assists supervisor/manager in planning and organizing department activities.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Regularly communicates with patients and clinical departments regarding registration and scheduling issues.
Takes a proactive role in problem resolution.
Performs all other duties as assigned.
Qualifications Education/Training Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.
Licensure/Certification None.
Experience Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.
Seniority Level Entry level
Employment Type Full‑time
Job Function Project Management and Information Technology
Industry Hospitals and Health Care
Referrals increase your chances of interviewing at Orlando Health by 2x.
#J-18808-Ljbffr