Jacobs Entertainment
Lodge Casino - Executive Casino Host
Jacobs Entertainment, Black Hawk, Colorado, United States, 80422
A Legacy of Excellence
Entertaining Your World
Jacobs Entertainment, Inc. (JEI)
is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.
The Lodge Casino is currently in search of an “Executive Casino Host”. Our Executive Casino Hosts can earn up to 50% of quarterly salary each Quarter, for the potential of 2x salary in bonus, plus base pay annually. This position also comes with perks of hosting on and off-site events including sporting games, and Caribbean Cruises.
We are Colorado's First Choice For Fun not only for our guests, but for our employees too! If you are looking for a fun and exciting atmosphere, now is the perfect time to jump start your career. The Lodge Casino opened its doors in June 1998, in Black Hawk, CO. Our property features more than 52,000 square feet of state-of-the-art gaming space, four delicious restaurants, nearly 900 slot machines, 23 table games, four bars and 50 spacious boutique hotel rooms.
Our employees are supported with a comprehensive benefits program that includes the following:
$200 Referral Bonus
Tuition Reimbursement
7 paid Holidays
80 hours of Vacation after 1 year of employment
48 Hours of Sick Time available immediately and renews annually
We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
Employee Assistance Program FREE of charge
Company paid Life Insurance and AD&D
Matching 401K program after 90 days
Employee Meal Discounts
Free Parking
Discounted Bus Tickets
Ongoing learning and development programs
Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties
Develops relationships with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business
Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor
Exercise’s discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
Devotes significant time being visible and available on the casino floor to meet and greet VIP guests during individual visits as well during special events
Makes decisions regarding valuable complementariness based on a consideration of recorded play, earned points, comp availability and customer profitability
Utilized telemarketing, correspondence referrals, email, and events to solicit high value players and grow existing business
Assists in planning and executing special events and programs
Utilizes tracking for all player contacts, profile preferences, and tasks
Monitor patron activity and profitability of all assigned VIP Players
Maintains the confidentiality of player information, level of play, wins/losses, number of visits etc.
Provide personalized services to guests, focusing on known rated players and players who can be developed into high-end players
Conduct follow up calls to guests to confirm presence at events/promotions
Issue and enter in ADVANTAGE system dinner, hotel, and other comps for all qualified casino players
Manage distribution of high-profile event tickets to key players as a special reward, as well attend/host off property events for players
Other related duties including but not limited to complying with the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting
Skills, Education and Other Requirements
Bachelor’s degree (B.A.) from a four-year university; or minimum of 5 years customer service experience and /or training; or equivalent combination of education and experience
Must always maintain confidentiality and a high level of professionalism
Strong organization skills
Computer skills using common software programs, IGS experience preferred
Customer service experience required
Knowledge of gaming industry preferred
Valid Colorado Support Gaming license required
Identification that establishes identity
Identification that establishes the right to work in the United States
Don't want to drive to Black Hawk?
Take a look at the casino bus routes at www.casinoshuttle.com and www.aceexpresscoaches.com.
BHWK123
#J-18808-Ljbffr
The Lodge Casino is currently in search of an “Executive Casino Host”. Our Executive Casino Hosts can earn up to 50% of quarterly salary each Quarter, for the potential of 2x salary in bonus, plus base pay annually. This position also comes with perks of hosting on and off-site events including sporting games, and Caribbean Cruises.
We are Colorado's First Choice For Fun not only for our guests, but for our employees too! If you are looking for a fun and exciting atmosphere, now is the perfect time to jump start your career. The Lodge Casino opened its doors in June 1998, in Black Hawk, CO. Our property features more than 52,000 square feet of state-of-the-art gaming space, four delicious restaurants, nearly 900 slot machines, 23 table games, four bars and 50 spacious boutique hotel rooms.
Our employees are supported with a comprehensive benefits program that includes the following:
$200 Referral Bonus
Tuition Reimbursement
7 paid Holidays
80 hours of Vacation after 1 year of employment
48 Hours of Sick Time available immediately and renews annually
We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
Employee Assistance Program FREE of charge
Company paid Life Insurance and AD&D
Matching 401K program after 90 days
Employee Meal Discounts
Free Parking
Discounted Bus Tickets
Ongoing learning and development programs
Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties
Develops relationships with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business
Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor
Exercise’s discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
Devotes significant time being visible and available on the casino floor to meet and greet VIP guests during individual visits as well during special events
Makes decisions regarding valuable complementariness based on a consideration of recorded play, earned points, comp availability and customer profitability
Utilized telemarketing, correspondence referrals, email, and events to solicit high value players and grow existing business
Assists in planning and executing special events and programs
Utilizes tracking for all player contacts, profile preferences, and tasks
Monitor patron activity and profitability of all assigned VIP Players
Maintains the confidentiality of player information, level of play, wins/losses, number of visits etc.
Provide personalized services to guests, focusing on known rated players and players who can be developed into high-end players
Conduct follow up calls to guests to confirm presence at events/promotions
Issue and enter in ADVANTAGE system dinner, hotel, and other comps for all qualified casino players
Manage distribution of high-profile event tickets to key players as a special reward, as well attend/host off property events for players
Other related duties including but not limited to complying with the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting
Skills, Education and Other Requirements
Bachelor’s degree (B.A.) from a four-year university; or minimum of 5 years customer service experience and /or training; or equivalent combination of education and experience
Must always maintain confidentiality and a high level of professionalism
Strong organization skills
Computer skills using common software programs, IGS experience preferred
Customer service experience required
Knowledge of gaming industry preferred
Valid Colorado Support Gaming license required
Identification that establishes identity
Identification that establishes the right to work in the United States
Don't want to drive to Black Hawk?
Take a look at the casino bus routes at www.casinoshuttle.com and www.aceexpresscoaches.com.
BHWK123
#J-18808-Ljbffr