Lithia & Driveway
Service BDC Administrator – Greiner Ford of Casper
Pay:
$15.00/Hourly
Schedule:
Full-time
New Year. New Career.
Greiner Ford of Casper
is a proud member of the Fortune 150 Lithia & Driveway family of dealerships—and we’re growing fast!
As the industry leader in automotive retail, we offer endless opportunities to accelerate your career while working in a fast-paced, customer-focused environment.
The
Service Business Development Center (BDC) Administrator
is responsible for developing, processing, managing, tracking, and following up with service customers.
This role supports the dealership’s service department by managing customer relationships, increasing appointment show rates, improving customer satisfaction, and driving long-term service retention.
Responsibilities
Manage customer relationship (CR) processes for the service department, ensuring an exceptional customer experience.
Observe, install, and train approved service CR processes.
Partner with leadership to develop continuous improvement plans through observations and meetings.
Gather and maintain accurate service customer data to support follow-up and retention efforts.
Maintain knowledge of service offerings, pricing, promotions, and manufacturer service programs.
Make outbound and follow-up calls.
Schedule and confirm service appointments.
Follow up after service visits to review customer satisfaction.
Address customer concerns and escalate major issues as needed.
Perform other duties as assigned.
Qualifications
Strong attention to detail with a sense of urgency.
Excellent written and verbal communication skills.
Strong active listening and customer service abilities.
Critical thinking and problem-solving skills.
Effective time management and organizational skills.
Ability to type efficiently.
Basic math and computer skills.
CRM experience preferred but not required.
We Offer Best In Class Industry Benefits
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Referrals increase your chances of interviewing at Lithia & Driveway by 2x.
Get notified about new Service Specialist jobs in Casper, WY.
#J-18808-Ljbffr
$15.00/Hourly
Schedule:
Full-time
New Year. New Career.
Greiner Ford of Casper
is a proud member of the Fortune 150 Lithia & Driveway family of dealerships—and we’re growing fast!
As the industry leader in automotive retail, we offer endless opportunities to accelerate your career while working in a fast-paced, customer-focused environment.
The
Service Business Development Center (BDC) Administrator
is responsible for developing, processing, managing, tracking, and following up with service customers.
This role supports the dealership’s service department by managing customer relationships, increasing appointment show rates, improving customer satisfaction, and driving long-term service retention.
Responsibilities
Manage customer relationship (CR) processes for the service department, ensuring an exceptional customer experience.
Observe, install, and train approved service CR processes.
Partner with leadership to develop continuous improvement plans through observations and meetings.
Gather and maintain accurate service customer data to support follow-up and retention efforts.
Maintain knowledge of service offerings, pricing, promotions, and manufacturer service programs.
Make outbound and follow-up calls.
Schedule and confirm service appointments.
Follow up after service visits to review customer satisfaction.
Address customer concerns and escalate major issues as needed.
Perform other duties as assigned.
Qualifications
Strong attention to detail with a sense of urgency.
Excellent written and verbal communication skills.
Strong active listening and customer service abilities.
Critical thinking and problem-solving skills.
Effective time management and organizational skills.
Ability to type efficiently.
Basic math and computer skills.
CRM experience preferred but not required.
We Offer Best In Class Industry Benefits
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Referrals increase your chances of interviewing at Lithia & Driveway by 2x.
Get notified about new Service Specialist jobs in Casper, WY.
#J-18808-Ljbffr