Duke University Health System
Patient Account Associate - Special Programs: Vendors - Remote
Duke University Health System, Durham, North Carolina, United States, 27703
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Join us to advance health together.
About Duke Health's Patient Revenue Management Organization Duke Health's Patient Revenue Management Organization is a fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle, including scheduling, registration, coding, billing, and other essential revenue functions.
Remote Position Monday - Friday (First Shift)
MUST RESIDE IN NORTH CAROLINA
Record and generate variety of information pertaining to the patient revenue process. Accuracy and high performance are required, along with knowledge of complex rules and the ability to apply them in the work environment to achieve desired outcomes.
Duties and Responsibilities
Fiscal Responsibility:
Record or generate revenue by gathering and processing information that impacts the patient revenue process. Fiscal responsibility is measured on high production levels, quality of work output, and compliance with established policies.
Customer Service:
Initiate and develop relationships with customers to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction.
Clerical Duties:
Operate general office equipment; generate letters, work on spreadsheets; enter and sort data. Work independently with the ability to make decisions relative to individual work activities.
Scope of Authority:
Work independently and is accountable for individual work activities. Work assignments are defined by an immediate supervisor or manager. No supervision of other employees in the unit.
Required Qualifications Education Basic knowledge of grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business skills is advantageous.
Experience Two years of experience working in hospital access, physician office, billing and collections, or an equivalent combination of relevant education and/or experience.
Degrees, Licensure, and/or Certification N/A
Knowledge, Skills, and Abilities
Excellent communication skills, oral and written.
Ability to analyze data, perform multiple tasks, and work independently.
Must be able to develop and maintain professional, service‑oriented working relationships with patients, physicians, co‑workers and supervisors.
Must be able to understand and comply with policies and procedures.
Distinguishing Characteristics of this Level N/A
Essential Physical Job Functions Certain jobs may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
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About Duke Health's Patient Revenue Management Organization Duke Health's Patient Revenue Management Organization is a fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle, including scheduling, registration, coding, billing, and other essential revenue functions.
Remote Position Monday - Friday (First Shift)
MUST RESIDE IN NORTH CAROLINA
Record and generate variety of information pertaining to the patient revenue process. Accuracy and high performance are required, along with knowledge of complex rules and the ability to apply them in the work environment to achieve desired outcomes.
Duties and Responsibilities
Fiscal Responsibility:
Record or generate revenue by gathering and processing information that impacts the patient revenue process. Fiscal responsibility is measured on high production levels, quality of work output, and compliance with established policies.
Customer Service:
Initiate and develop relationships with customers to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction.
Clerical Duties:
Operate general office equipment; generate letters, work on spreadsheets; enter and sort data. Work independently with the ability to make decisions relative to individual work activities.
Scope of Authority:
Work independently and is accountable for individual work activities. Work assignments are defined by an immediate supervisor or manager. No supervision of other employees in the unit.
Required Qualifications Education Basic knowledge of grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business skills is advantageous.
Experience Two years of experience working in hospital access, physician office, billing and collections, or an equivalent combination of relevant education and/or experience.
Degrees, Licensure, and/or Certification N/A
Knowledge, Skills, and Abilities
Excellent communication skills, oral and written.
Ability to analyze data, perform multiple tasks, and work independently.
Must be able to develop and maintain professional, service‑oriented working relationships with patients, physicians, co‑workers and supervisors.
Must be able to understand and comply with policies and procedures.
Distinguishing Characteristics of this Level N/A
Essential Physical Job Functions Certain jobs may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
#J-18808-Ljbffr