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Duke University

Patient Account Associate - Special Programs: Vendors - Remote

Duke University, Durham, North Carolina, United States, 27703

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Employer Industry: Healthcare.

Why consider this job opportunity

Remote position with a Monday to Friday schedule (First Shift)

Opportunity for career advancement within the Patient Revenue Management Organization

Supportive and collaborative work environment focused on compassionate care

Chance to make a meaningful impact on patient revenue processes and customer satisfaction

Work independently while being accountable for your individual contributions

What to Expect (Job Responsibilities)

Record and generate information pertaining to the patient revenue process to ensure accurate reimbursement

Develop and maintain relationships with customers to resolve issues and optimize satisfaction

Operate general office equipment and manage clerical duties, including data entry and letter generation

Ensure compliance with established policies and standards while maintaining high production levels

Work independently and make decisions regarding individual work activities

What is Required (Qualifications)

Minimum of a high school education; some postsecondary education preferred

Two years of experience in hospital access, physician office, billing, and collections, or equivalent experience

Excellent oral and written communication skills

Ability to analyze data and perform multiple tasks independently

Strong interpersonal skills to develop professional relationships with patients and colleagues

How to Stand Out (Preferred Qualifications)

Additional training or working knowledge of business-related concepts

Familiarity with the healthcare revenue cycle and patient access processes

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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