Pearce Services
Join the nation’s leading independent service provider for critical telecommunication and renewable energy infrastructure. We are the premier independent service provider for our nation’s critical infrastructure. With over 2,500 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation’s wireless and wireline telecom, commercial and utility‑scale solar and wind projects, EV charging stations, as well as large‑scale power generation, critical power and energy storage assets.
The Service Delivery Coordinator serves as a key liaison between customers, internal teams, and business development partners. This individual ensures post‑sale excellence by driving customer satisfaction, service coordination, and strategic process oversight.
This role bridges the gap between customer needs and company goals—managing both day‑to‑day customer operations and broader success initiatives. The Service Delivery Coordinator censure timely, quality service delivery while contributing to continuous improvement in the customer experience lifecycle.
Key Responsibilities
Serve as the main point of contact for assigned accounts, handling all post‑sale support and service needs.
Lead customer onboarding activities including kick‑off meetings, site and equipment creation, and work order setup.
Manage incoming customer requests, coordinate field service response, and maintain regular communication with Field Operations.
Proactively follow up on work orders, ensuring any remedial actions are completed and reports are submitted to customers.
Contracts & Work Order Setup (Depending on Level of customers’ portfolio being assigned)
Collaborate with BDRs, BDMs, and Sales Reps to process customer contracts, ensuring accuracy and integrity of data and terms of services.
Receive and review incoming work requests and customer purchase orders (POs).
Set up work orders (WOs) accurately in the system, ensuring that all required information is present and all company standards are met.
Coordinate with internal teams to resolve any intake discrepancies or missing information.
Address and resolve field action items such as contract updates, site or equipment data corrections, and service escalations.
Collaborate with Finance to resolve billing issues and monitor accounts receivable health.
Helps with any site access issues and works hand in hand with Regional Schedulers.
Works with Ops. Support Team in Subcontract Onboarding.
Prepare work order close out packages / Field Service Reports and send them to customers.
Responsible for updating any customer portals with scheduling and close out information.
Work with National Closeout Teams to ensure proper and timely completion of WO and reports’ delivery.
Audits open work orders to ensure data consistency between customer portals and Pearce systems.
Review REP (Repair Evaluation Process) tickets submitted by field technicians when additional asset issues are identified during unrelated site visits.
Validate ticket details, confirm scope, and route for appropriate follow‑up action or customer approval as needed.
Lead customer success initiatives by defining KPIs, metrics, and reporting strategies that track department performance and customer health.
Support recruitment, training, and performance management of the Service Delivery team.
Collaborate with Business Development and cross‑functional teams to align strategic customer goals.
Qualifications
3–5 years in customer service, project management, or customer success.
Experience in high‑demand, fast‑paced service environments.
Strong communication skills—written and verbal.
Ability to prioritize, multitask, and manage competing deadlines.
Proficient in MS Office; experience with NetSuite, Salesforce or similar CRM/ERP systems is a plus.
Detail‑oriented, analytical, and collaborative mindset with strong customer orientation.
Self‑motivated and able to work effectively with cross‑functional teams.
Base Pay Range: $25 – $32 USD.
What We Offer Pearce offers a family‑friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option, paid vacation and paid holidays. For your future, we offer a company‑matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop or tablet along with all necessary tools and safety equipment.
Equal Opportunity Employer At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Pearce Services’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.
A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self‑Identification of Disability Form CC‑305 Page 1 of 1 OMB Control Number 1250‑0005 Expires 04/30/2026.
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT:
According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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The Service Delivery Coordinator serves as a key liaison between customers, internal teams, and business development partners. This individual ensures post‑sale excellence by driving customer satisfaction, service coordination, and strategic process oversight.
This role bridges the gap between customer needs and company goals—managing both day‑to‑day customer operations and broader success initiatives. The Service Delivery Coordinator censure timely, quality service delivery while contributing to continuous improvement in the customer experience lifecycle.
Key Responsibilities
Serve as the main point of contact for assigned accounts, handling all post‑sale support and service needs.
Lead customer onboarding activities including kick‑off meetings, site and equipment creation, and work order setup.
Manage incoming customer requests, coordinate field service response, and maintain regular communication with Field Operations.
Proactively follow up on work orders, ensuring any remedial actions are completed and reports are submitted to customers.
Contracts & Work Order Setup (Depending on Level of customers’ portfolio being assigned)
Collaborate with BDRs, BDMs, and Sales Reps to process customer contracts, ensuring accuracy and integrity of data and terms of services.
Receive and review incoming work requests and customer purchase orders (POs).
Set up work orders (WOs) accurately in the system, ensuring that all required information is present and all company standards are met.
Coordinate with internal teams to resolve any intake discrepancies or missing information.
Address and resolve field action items such as contract updates, site or equipment data corrections, and service escalations.
Collaborate with Finance to resolve billing issues and monitor accounts receivable health.
Helps with any site access issues and works hand in hand with Regional Schedulers.
Works with Ops. Support Team in Subcontract Onboarding.
Prepare work order close out packages / Field Service Reports and send them to customers.
Responsible for updating any customer portals with scheduling and close out information.
Work with National Closeout Teams to ensure proper and timely completion of WO and reports’ delivery.
Audits open work orders to ensure data consistency between customer portals and Pearce systems.
Review REP (Repair Evaluation Process) tickets submitted by field technicians when additional asset issues are identified during unrelated site visits.
Validate ticket details, confirm scope, and route for appropriate follow‑up action or customer approval as needed.
Lead customer success initiatives by defining KPIs, metrics, and reporting strategies that track department performance and customer health.
Support recruitment, training, and performance management of the Service Delivery team.
Collaborate with Business Development and cross‑functional teams to align strategic customer goals.
Qualifications
3–5 years in customer service, project management, or customer success.
Experience in high‑demand, fast‑paced service environments.
Strong communication skills—written and verbal.
Ability to prioritize, multitask, and manage competing deadlines.
Proficient in MS Office; experience with NetSuite, Salesforce or similar CRM/ERP systems is a plus.
Detail‑oriented, analytical, and collaborative mindset with strong customer orientation.
Self‑motivated and able to work effectively with cross‑functional teams.
Base Pay Range: $25 – $32 USD.
What We Offer Pearce offers a family‑friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option, paid vacation and paid holidays. For your future, we offer a company‑matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop or tablet along with all necessary tools and safety equipment.
Equal Opportunity Employer At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Pearce Services’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.
A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self‑Identification of Disability Form CC‑305 Page 1 of 1 OMB Control Number 1250‑0005 Expires 04/30/2026.
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT:
According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr