Gartner
The Sr. Business Associate role will work on impactful projects to drive CSO and GS&D wide priorities by leveraging quantitative and qualitative analysis and strategic thinking to drive fact‑based decision making, and operational change management to drive results.
In this role you will collaborate with stakeholders across CSO including Operation teams, Leadership, frontline managers and associates as well as GS&D partners.
What you will do:
Lead initiatives and identify opportunities to increase and accelerate retention of CSO. Actions include assessing top Service leader performance, identifying best practices through associate and leader interviews, and translating those into actionable guidance and enablement resources to support CSO retention performance and Service success.
Collaborate across Sales, Product, and Business and Technology Insights, to bring these solutions to our Service teams in a coordinated way.
Identify and mitigate key strategic risks related to process initiatives and retention performance across products and practices.
Conduct quantitative retention analysis and associate it with qualitative insights to provide actionable recommendations and ensure informed decision making.
Ensure accurate analytics, monitor key business drivers, identify and drive operational improvements.
Cultivate strong and mutually respectful relationships across the organization and partner with CSO leadership to solve problems and identify business improvement opportunities.
What you will need:
Bachelor's degree required.
Proficient in Excel and PowerPoint.
Excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights.
Excellent written and verbal communication skills.
Proven track record of high performance.
Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact‑based analytics.
Ability to leverage qualitative problem solving.
Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters.
What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities for you to grow professionally and flourish personally. We hire remarkable people who collaborate and win as a team. Our teams are inclusive and composed of individuals from diverse backgrounds. We invest in great leaders who bring out the best in you and the company.
What do we offer? Gartner offers world‑class benefits, highly competitive compensation, and disproportionate rewards for top performers. In our hybrid work environment, we provide flexibility and support to thrive, working virtually when productive and gathering together with colleagues in a vibrant community. A reasonable estimate of the base salary range for this role is 64,000 USD – 87,000 USD. Employees also participate in an annual bonus plan or a role‑based, uncapped sales incentive plan, and have access to market‑leading benefits such as generous PTO, 401(k) match up to $7,200 per year, and a company stock purchase plan.
Equal Employment Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin or ancestry, disability, veteran status, or any other legally protected status. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by calling HR at +1 (203) 964-0096 or emailing ApplicantAccommodations@gartner.com.
Job Requisition ID: 104260
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In this role you will collaborate with stakeholders across CSO including Operation teams, Leadership, frontline managers and associates as well as GS&D partners.
What you will do:
Lead initiatives and identify opportunities to increase and accelerate retention of CSO. Actions include assessing top Service leader performance, identifying best practices through associate and leader interviews, and translating those into actionable guidance and enablement resources to support CSO retention performance and Service success.
Collaborate across Sales, Product, and Business and Technology Insights, to bring these solutions to our Service teams in a coordinated way.
Identify and mitigate key strategic risks related to process initiatives and retention performance across products and practices.
Conduct quantitative retention analysis and associate it with qualitative insights to provide actionable recommendations and ensure informed decision making.
Ensure accurate analytics, monitor key business drivers, identify and drive operational improvements.
Cultivate strong and mutually respectful relationships across the organization and partner with CSO leadership to solve problems and identify business improvement opportunities.
What you will need:
Bachelor's degree required.
Proficient in Excel and PowerPoint.
Excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights.
Excellent written and verbal communication skills.
Proven track record of high performance.
Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact‑based analytics.
Ability to leverage qualitative problem solving.
Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters.
What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities for you to grow professionally and flourish personally. We hire remarkable people who collaborate and win as a team. Our teams are inclusive and composed of individuals from diverse backgrounds. We invest in great leaders who bring out the best in you and the company.
What do we offer? Gartner offers world‑class benefits, highly competitive compensation, and disproportionate rewards for top performers. In our hybrid work environment, we provide flexibility and support to thrive, working virtually when productive and gathering together with colleagues in a vibrant community. A reasonable estimate of the base salary range for this role is 64,000 USD – 87,000 USD. Employees also participate in an annual bonus plan or a role‑based, uncapped sales incentive plan, and have access to market‑leading benefits such as generous PTO, 401(k) match up to $7,200 per year, and a company stock purchase plan.
Equal Employment Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin or ancestry, disability, veteran status, or any other legally protected status. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by calling HR at +1 (203) 964-0096 or emailing ApplicantAccommodations@gartner.com.
Job Requisition ID: 104260
#J-18808-Ljbffr