Front Desk Representative

Description Front Desk Representative Reports To:

Front Office Manager

Job Summary This position will be responsible for welcoming and greeting patients and visitors in person or on the phone; answering or referring inquiries. Excellent customer service, telephone skills, professionalism, flexibility, ability to effectively manage time, keeping organized, giving attention to detail, computer competency and focus on quality care are all must-haves to excel in this fast‑paced, and growing practice.

Essential Functions

Greeting and welcoming a high volume of patients on a daily basis

Verifying insurance eligibility and ensuring that prior authorizations have been obtained

Collecting deductibles, co‑pays and co‑insurance correctly

Posting payments to patient's accounts

Managing a cash drawer and balancing at the end of the day

Schedule patients for return appointments and testing

Skills and Qualifications

Excellent communication skills

Strong computer skills

Ability to work flexible schedule, which includes some travel and weekends

Ability to multi-task

Strong problem‑solving abilities

Education and Experience

High school diploma or GED (Required)

Minimum of two years Customer Service experience (Required)

Experience with front desk in a medical office/optical field (Preferred)

Experience working with several different types of insurance (Preferred)

Experience working in a professional, fast‑paced environment (Preferred)

HIPAA compliance

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