JX Truck Center
Join to apply for the
Service Advisor
role at
JX Truck Center .
About Us At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking growth and increased responsibility as they expand their knowledge.
Shift and Compensation Details
Shift: Monday - Friday 3:00 p.m. to Midnight.
Shift Premium: $5,000.00/yr ($192.31, bi-weekly) 2nd shift differential, paid bi-weekly.
Job Purpose The Service Advisor liaises between customers and technicians, ensuring superior customer service and efficient repair scheduling. They prepare and bill repair orders, assign work, and manage customer communication.
Essential Duties and Responsibilities
Process all shop repair orders by scheduling and assigning work to shop associates; document and diagnose necessary repairs by taking photographs.
Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts.
Work closely with customers and insurance companies to obtain necessary authorization and documentation related to repair work.
Monitor job schedules to ensure timeliness of repairs and job pricing.
Maintain inventory of parts, paint, and materials necessary for repair functions.
Continuously seek ways to improve processes and efficiencies within the shop.
Complete invoicing and collecting procedures in a timely manner.
Perform all other duties as assigned to support the overall success of the shop.
Adapt to evolving needs and undertake additional responsibilities as required.
Minimum Qualifications
High school diploma or equivalent.
Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
Intermediate computer skills in Microsoft Windows; demonstrated skills in computer-generated business systems.
Valid driver's license required; CDL required, or ability to obtain.
Priority setting skills.
Customer service skills.
Technical skills/knowledge.
Dependable and reliable attendance required.
Employee Benefits
Medical - PPO and HDHP options
Flexible Spending Account (FSA)
Health Savings Account (HSA) with company match
Dental Insurance
Vision Insurance
Accident & Critical Illness Insurance
Group Term Life Insurance (company paid)
Short and Long-Term Disability (company paid)
Paid Time Off
Paid Time Off (PTO)
Paid Holidays
Volunteer Time-Off
Paid Maternity/Paternity Leave
Bereavement/Funeral
Compensation and Incentive Programs
401(k) Retirement Plan with company match
Incentive Programs
Shift Differential Program
Tool Rewards Program
Safety shoe and glasses program
Additional Programs
Employee Assistance Program (EAP)
Wellness incentives
Company paid and provided uniforms
Training: In-House, Instructor-Led, and Online
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industry
Truck Transportation
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Service Advisor
role at
JX Truck Center .
About Us At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking growth and increased responsibility as they expand their knowledge.
Shift and Compensation Details
Shift: Monday - Friday 3:00 p.m. to Midnight.
Shift Premium: $5,000.00/yr ($192.31, bi-weekly) 2nd shift differential, paid bi-weekly.
Job Purpose The Service Advisor liaises between customers and technicians, ensuring superior customer service and efficient repair scheduling. They prepare and bill repair orders, assign work, and manage customer communication.
Essential Duties and Responsibilities
Process all shop repair orders by scheduling and assigning work to shop associates; document and diagnose necessary repairs by taking photographs.
Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts.
Work closely with customers and insurance companies to obtain necessary authorization and documentation related to repair work.
Monitor job schedules to ensure timeliness of repairs and job pricing.
Maintain inventory of parts, paint, and materials necessary for repair functions.
Continuously seek ways to improve processes and efficiencies within the shop.
Complete invoicing and collecting procedures in a timely manner.
Perform all other duties as assigned to support the overall success of the shop.
Adapt to evolving needs and undertake additional responsibilities as required.
Minimum Qualifications
High school diploma or equivalent.
Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
Intermediate computer skills in Microsoft Windows; demonstrated skills in computer-generated business systems.
Valid driver's license required; CDL required, or ability to obtain.
Priority setting skills.
Customer service skills.
Technical skills/knowledge.
Dependable and reliable attendance required.
Employee Benefits
Medical - PPO and HDHP options
Flexible Spending Account (FSA)
Health Savings Account (HSA) with company match
Dental Insurance
Vision Insurance
Accident & Critical Illness Insurance
Group Term Life Insurance (company paid)
Short and Long-Term Disability (company paid)
Paid Time Off
Paid Time Off (PTO)
Paid Holidays
Volunteer Time-Off
Paid Maternity/Paternity Leave
Bereavement/Funeral
Compensation and Incentive Programs
401(k) Retirement Plan with company match
Incentive Programs
Shift Differential Program
Tool Rewards Program
Safety shoe and glasses program
Additional Programs
Employee Assistance Program (EAP)
Wellness incentives
Company paid and provided uniforms
Training: In-House, Instructor-Led, and Online
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industry
Truck Transportation
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
#J-18808-Ljbffr