JX Truck Center
About Us
JX is more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking growth and increased responsibility.
Job Summary We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will possess a strong technical understanding of diesel engines and embrace our core values in every customer interaction. As a Parts Counter Representative, you will ensure customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment.
Shift Details Shift: Monday - Friday 3:30 pm – Midnight.
Shift Premium: Hours worked Monday‑Friday 5:00 pm – 5:59 am and any hours worked on weekends receive a 15% shift differential.
Responsibilities
Accurately process parts orders, ensuring correct parts selected and available, adhering to delivery timelines.
Collaborate with the warehouse team to manage inventory levels, fulfilling customer needs promptly and efficiently.
Locate and secure parts from various vendors for shop jobs.
Keep customers informed on the status of special orders and backorder parts.
Greet and assist customers at the parts counter, providing friendly and knowledgeable service.
Utilize strong product knowledge to guide customers in selecting the right parts for their needs.
Provide technical assistance to customers, including assisting service technicians with acquiring parts.
Handle customer returns.
Stay updated on new diesel technologies and industry advancements to provide accurate information.
Seek opportunities for professional development and training.
Generate reports on parts sales and inventory levels, identifying opportunities for process improvement.
Collaborate with the sales team to promote additional products and services.
Maintain accurate and organized records of parts transactions, including sales orders and customer information.
Build and maintain strong relationships with customers, dealers, and suppliers.
Undertake additional responsibilities and tasks as assigned.
Competencies
Priority Setting
Customer Service
Technical Skills
Minimum Qualifications
High School or equivalent
Previous customer service experience
3 years of automotive or truck parts related experience
Ability to recognize common commodity parts
Ability to perform accurate cycle‑counts
Ability to order and check‑in parts orders
Intermediate computer skills
Ability to work independently
Benefits
Medical – PPO and HDHP options
Flexible Spending Account (FSA)
Health Savings Account (HSA) with company match
Dental Insurance
Vision Insurance
Accident & Critical Illness Insurance
Group Term Life Insurance (company paid)
Short and Long‑Term Disability (company paid)
Paid Time Off (PTO)
Paid Holidays
Volunteer Time‑Off
Paid Maternity/Paternity Leave
Bereavement/Funeral leave
401(k) Retirement Plan with company match
Incentive Programs
Shift Differential Program
Tool Rewards Program
Safety shoe and glasses program
Employee Assistance Program (EAP)
Wellness incentives
Company paid and provided uniforms
Training: In-House, Instructor‑Led, and Online
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Job Summary We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will possess a strong technical understanding of diesel engines and embrace our core values in every customer interaction. As a Parts Counter Representative, you will ensure customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment.
Shift Details Shift: Monday - Friday 3:30 pm – Midnight.
Shift Premium: Hours worked Monday‑Friday 5:00 pm – 5:59 am and any hours worked on weekends receive a 15% shift differential.
Responsibilities
Accurately process parts orders, ensuring correct parts selected and available, adhering to delivery timelines.
Collaborate with the warehouse team to manage inventory levels, fulfilling customer needs promptly and efficiently.
Locate and secure parts from various vendors for shop jobs.
Keep customers informed on the status of special orders and backorder parts.
Greet and assist customers at the parts counter, providing friendly and knowledgeable service.
Utilize strong product knowledge to guide customers in selecting the right parts for their needs.
Provide technical assistance to customers, including assisting service technicians with acquiring parts.
Handle customer returns.
Stay updated on new diesel technologies and industry advancements to provide accurate information.
Seek opportunities for professional development and training.
Generate reports on parts sales and inventory levels, identifying opportunities for process improvement.
Collaborate with the sales team to promote additional products and services.
Maintain accurate and organized records of parts transactions, including sales orders and customer information.
Build and maintain strong relationships with customers, dealers, and suppliers.
Undertake additional responsibilities and tasks as assigned.
Competencies
Priority Setting
Customer Service
Technical Skills
Minimum Qualifications
High School or equivalent
Previous customer service experience
3 years of automotive or truck parts related experience
Ability to recognize common commodity parts
Ability to perform accurate cycle‑counts
Ability to order and check‑in parts orders
Intermediate computer skills
Ability to work independently
Benefits
Medical – PPO and HDHP options
Flexible Spending Account (FSA)
Health Savings Account (HSA) with company match
Dental Insurance
Vision Insurance
Accident & Critical Illness Insurance
Group Term Life Insurance (company paid)
Short and Long‑Term Disability (company paid)
Paid Time Off (PTO)
Paid Holidays
Volunteer Time‑Off
Paid Maternity/Paternity Leave
Bereavement/Funeral leave
401(k) Retirement Plan with company match
Incentive Programs
Shift Differential Program
Tool Rewards Program
Safety shoe and glasses program
Employee Assistance Program (EAP)
Wellness incentives
Company paid and provided uniforms
Training: In-House, Instructor‑Led, and Online
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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