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Northgate Resorts

Facilities Manager

Northgate Resorts, New Braunfels, Texas, United States, 78130

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Facilities Manager

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Northgate Resorts .

Base pay range: $60,000.00/hr – $70,000.00/hr.

Northgate Resorts owns and manages the most awarded Camp‑Resort portfolio in the nation. Our passion is creating family‑camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast‑moving organization.

Responsibilities

Grounds / Landscaping

Supervises and trains the grounds team.

Oversees landscaping activities, including maintenance of parking areas, roads, and trash removal.

Maintenance

Responsible for completing preventive maintenance and repairs throughout the resort, including park‑model cabins and campsites, public spaces, equipment, golf carts, and buildings.

Knowledge in Electrical, Plumbing, HVAC, Carpentry, Work Orders, etc.

Supervises and trains the Maintenance team.

Maintains the operation of utility systems such as heating, air conditioning, and ventilation.

Manages wastewater treatment operations and ensures compliance with regulatory procedures and reporting practices, where applicable.

Leads on‑site project management and works with vendors.

IT

Serves as point of contact for basic IT needs such as the location of internet access points and security cameras.

Other General Duties

Makes day‑to‑day decisions within or for a group or department.

Responsible for establishing standards and setting expectations.

Schedules team and coordinates workflows to maintain compliance with budget guidelines.

Participates in the recruitment process and selection of talent for the department.

Responsible for maintaining inventory levels of supplies and equipment for specified departments.

Responsible for managing the operating budget for the department.

Responds to guest inquiries using the company’s service recovery guidelines.

Learns and utilizes the reservation system for daily planning (Campspot).

Maintains a professional appearance and attitude at all times, and upholds a high standard of customer service.

Serves as the location’s Manager‑on‑Duty on an as‑needed basis.

Collaborates with park and home office departments.

Required to perform the same tasks as the individuals they supervise.

Education / Training / Experience

High school diploma.

3–5 years of experience in maintenance and facilities management as an individual contributor (experience with filtration systems preferred).

Certified Pool & Spa Operator (CPO) License or Aquatic Facility Operator (AFO) certification is a plus.

Experience in customer service, hospitality, and management preferred.

Qualifications / Requirements

Basic computer skills.

Strong organizational, motivational, and leadership skills.

Excellent communication, customer service, and problem‑solving skills.

Strong attention to detail, speed, and accuracy.

Ability to multi‑task and prioritize in a fast‑paced environment.

Strong work ethic and a positive attitude.

Required to work nights, weekends, and holidays.

Be available “on‑call” for emergencies.

Work with minimal supervision.

Maintain composure under pressure.

Maintain a positive work environment by acting and communicating in a manner that promotes goodwill with customers, clients, vendors, coworkers, and management.

Essential Physical Demands

Able to move up to 50 lbs.

Must be able to remain in a stationary position.

Regularly move throughout the location.

Continuously climb, balance, stoop, kneel, bend, crouch, and crawl.

Use arms and hands to reach and lift.

Constant exposure to outside weather conditions.

Able to communicate verbally, including projecting your voice across distance in normal and loud situations.

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E‑Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.

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