Kasa Living, Inc.
Property Operations Associate - The City Center Long Beach
Kasa Living, Inc., Long Beach, California, us, 90899
Property Operations Associate - The City Center Long Beach
Long Beach, California
About Kasa Kasa is the leading tech‑enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short‑term rentals had to offer and created a new class of hospitality that is well‑priced, reliable, and offers a large selection of great locations.
Unlike traditional hotel operators, we prioritize automation, AI‑driven pricing, and data‑driven decision‑making to optimize revenue and improve guest experiences.
Location:
The City Center Long Beach
Time Commitment:
approximately 32‑40 hours
Anticipated Schedule:
varies
Job Overview The Property Operations Associate (Hospitality) role is an on‑site facilitator of everything that the Kasa guest will experience during their stay. You will be the face of Kasa during the guest’s stay, interacting with guests face to face, providing assistance and recommendations and addressing any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in‑person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well‑maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property, and are ready in time for check‑in.
Responsibilities
Collaborate daily with Kasa teams and partners to drive results.
Identify, prioritize, and execute cost‑effective property improvements aligned with Kasa brand standards.
Conduct unit cleanliness/condition inspections.
Provide instructions and task prioritization to housekeeping team members.
Maintain proper stock of supplies and report maintenance issues.
Welcome guests and facilitate guest relocations.
Plan and strategize for next‑day operations.
Enhance VIP experience, host guest engagement events, and provide guests with local area recommendations.
Respond to emergencies during nights, weekends, and holidays, receiving overtime compensation.
Required Qualifications
Think Like an Owner: take accountability for all facets of unit/building performance and enhance partner satisfaction through value creation.
Tech Savvy: proficient with modern technology tools.
Handy: comfortable with a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
Quality Control Leader: establish and implement streamlined processes that ensure adherence to high‑quality standards.
Reliable: take pride in arriving to work on time and are willing to work nights and weekends.
Collaborative: work effectively with leadership and peers to meet goals.
Smooth Operator: approach problem resolution with confidence, empathy, and creativity.
Change Agent: support tactical execution of change management efforts to implement new processes, tools, or technology.
Process Minded: execute established processes with precision and surface process deficiencies.
Required Policy Information This role requires regular access to a reliable vehicle to use for work, a valid driver’s license, and a clean driving record with proof of insurance.
Expected Results
Role Objective 1:
Drive quality outcomes through increased guest satisfaction and company metrics.
Key Initiatives:
Identify and communicate on‑site issues.
Key Initiatives:
Maintain appropriate supply inventory levels based on provided guidelines.
Key Initiatives:
Participate in preventative maintenance program.
Role Objective 2:
Complete tasks that drive productivity within the operation.
Key Initiatives:
Complete brand standard inspections to gather property‑level data.
Key Initiatives:
Decrease the number of after‑hours calls and inquiries.
Compensation & Benefits The starting base pay range for this role is between $20 and $23.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
Kasa Travel Credit:
Employees get an allowance of free stays with us in any of our locations and a discount on any night for friends and family.
Cell phone reimbursement:
Reimbursement for a portion of your monthly cell phone bill.
401(k) plan:
Company matches 100% of the first 3% of your deferred salary.
Paid Time Off:
Full‑time hourly employees accrue paid time off at a generous rate that increases with tenure.
Health Coverage:
Comprehensive health insurance options, including fertility coverage.
Other Perks:
Eligible roles receive a wi‑fi stipend, home office stipend, and more.
Equal Opportunity Employer Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Kasa is an E‑Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I‑9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
Kasa does not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse‑mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protection guidance and reach out to them directly. US‑based applicants may refer to this article from consumer.ftc.gov for more details.
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About Kasa Kasa is the leading tech‑enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short‑term rentals had to offer and created a new class of hospitality that is well‑priced, reliable, and offers a large selection of great locations.
Unlike traditional hotel operators, we prioritize automation, AI‑driven pricing, and data‑driven decision‑making to optimize revenue and improve guest experiences.
Location:
The City Center Long Beach
Time Commitment:
approximately 32‑40 hours
Anticipated Schedule:
varies
Job Overview The Property Operations Associate (Hospitality) role is an on‑site facilitator of everything that the Kasa guest will experience during their stay. You will be the face of Kasa during the guest’s stay, interacting with guests face to face, providing assistance and recommendations and addressing any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in‑person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well‑maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property, and are ready in time for check‑in.
Responsibilities
Collaborate daily with Kasa teams and partners to drive results.
Identify, prioritize, and execute cost‑effective property improvements aligned with Kasa brand standards.
Conduct unit cleanliness/condition inspections.
Provide instructions and task prioritization to housekeeping team members.
Maintain proper stock of supplies and report maintenance issues.
Welcome guests and facilitate guest relocations.
Plan and strategize for next‑day operations.
Enhance VIP experience, host guest engagement events, and provide guests with local area recommendations.
Respond to emergencies during nights, weekends, and holidays, receiving overtime compensation.
Required Qualifications
Think Like an Owner: take accountability for all facets of unit/building performance and enhance partner satisfaction through value creation.
Tech Savvy: proficient with modern technology tools.
Handy: comfortable with a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
Quality Control Leader: establish and implement streamlined processes that ensure adherence to high‑quality standards.
Reliable: take pride in arriving to work on time and are willing to work nights and weekends.
Collaborative: work effectively with leadership and peers to meet goals.
Smooth Operator: approach problem resolution with confidence, empathy, and creativity.
Change Agent: support tactical execution of change management efforts to implement new processes, tools, or technology.
Process Minded: execute established processes with precision and surface process deficiencies.
Required Policy Information This role requires regular access to a reliable vehicle to use for work, a valid driver’s license, and a clean driving record with proof of insurance.
Expected Results
Role Objective 1:
Drive quality outcomes through increased guest satisfaction and company metrics.
Key Initiatives:
Identify and communicate on‑site issues.
Key Initiatives:
Maintain appropriate supply inventory levels based on provided guidelines.
Key Initiatives:
Participate in preventative maintenance program.
Role Objective 2:
Complete tasks that drive productivity within the operation.
Key Initiatives:
Complete brand standard inspections to gather property‑level data.
Key Initiatives:
Decrease the number of after‑hours calls and inquiries.
Compensation & Benefits The starting base pay range for this role is between $20 and $23.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
Kasa Travel Credit:
Employees get an allowance of free stays with us in any of our locations and a discount on any night for friends and family.
Cell phone reimbursement:
Reimbursement for a portion of your monthly cell phone bill.
401(k) plan:
Company matches 100% of the first 3% of your deferred salary.
Paid Time Off:
Full‑time hourly employees accrue paid time off at a generous rate that increases with tenure.
Health Coverage:
Comprehensive health insurance options, including fertility coverage.
Other Perks:
Eligible roles receive a wi‑fi stipend, home office stipend, and more.
Equal Opportunity Employer Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Kasa is an E‑Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I‑9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
Kasa does not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse‑mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protection guidance and reach out to them directly. US‑based applicants may refer to this article from consumer.ftc.gov for more details.
#J-18808-Ljbffr