Crate and Barrel
Home Delivery Center Coordinator
Crate and Barrel is looking for a Home Delivery Center Coordinator to serve as a vital link between the company and the third‑party service provider at the home delivery center. This role involves coordinating the movement of freight, liaising with internal stakeholders, drivers, vendors, customers, and contracted carriers, and ensuring timely, cost‑efficient delivery.
A day in the life as a Home Delivery Center Coordinator
Manage the shipment and routing of outbound freight to ensure cost‑efficient and timely delivery of product
Research and compare transportation methods, investigating cost and performance
Liaise with internal stakeholders, drivers, vendors, customers, and contracted carriers to plan freight movement
Handle and resolve escalated customer service issues directly with customers
Investigate and resolve issues related to damages, shortages, and overages
Rotate through different departments as necessary to meet business demands
Participate in ongoing training regarding technology upgrades and new systems
Coordinate meetings and communications between cross‑dock, stores, drivers, and the Distribution Center to maintain high service level
Train and monitor third‑party contractors on Crate and Barrel delivery procedures and compliance
Promote strong teamwork by working safely, effectively, respectfully, and efficiently with all associates
Ensure all customers receive exceptional service
Perform job tasks assigned by leadership to achieve daily productivity and quality goals
What you’ll bring to the table
Strong problem‑solving and analytical skills
High attention to detail
Computer literate (e.g., Google OS)
Clerical, word‑processing, and office skills
Mechanical aptitude to assemble furniture pieces
Full understanding of training and communication resources relevant to the position
Aware of loss prevention, security, and safety guidelines in the Company Code of Conduct and Associate Policy manuals
Good communication skills
Ability to work in a team environment
Basic English language proficiency
We’d love to hear from you if you have
A minimum of 1+ year of related work experience
Customer service experience
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Retail
Location: Suwanee, GA
#J-18808-Ljbffr
A day in the life as a Home Delivery Center Coordinator
Manage the shipment and routing of outbound freight to ensure cost‑efficient and timely delivery of product
Research and compare transportation methods, investigating cost and performance
Liaise with internal stakeholders, drivers, vendors, customers, and contracted carriers to plan freight movement
Handle and resolve escalated customer service issues directly with customers
Investigate and resolve issues related to damages, shortages, and overages
Rotate through different departments as necessary to meet business demands
Participate in ongoing training regarding technology upgrades and new systems
Coordinate meetings and communications between cross‑dock, stores, drivers, and the Distribution Center to maintain high service level
Train and monitor third‑party contractors on Crate and Barrel delivery procedures and compliance
Promote strong teamwork by working safely, effectively, respectfully, and efficiently with all associates
Ensure all customers receive exceptional service
Perform job tasks assigned by leadership to achieve daily productivity and quality goals
What you’ll bring to the table
Strong problem‑solving and analytical skills
High attention to detail
Computer literate (e.g., Google OS)
Clerical, word‑processing, and office skills
Mechanical aptitude to assemble furniture pieces
Full understanding of training and communication resources relevant to the position
Aware of loss prevention, security, and safety guidelines in the Company Code of Conduct and Associate Policy manuals
Good communication skills
Ability to work in a team environment
Basic English language proficiency
We’d love to hear from you if you have
A minimum of 1+ year of related work experience
Customer service experience
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Retail
Location: Suwanee, GA
#J-18808-Ljbffr