Crate and Barrel
Cross Dock Home Delivery Coordinator
Crate and Barrel, Salt Lake City, Utah, United States, 84193
Cross Dock Home Delivery Coordinator – Crate and Barrel
Location: Salt Lake City, UT
The Home Delivery Center Coordinator is the vital link between Crate and Barrel and the 3rd party service provider at the home delivery center.
A day in the life as a Home Delivery Center Coordinator
Manages the shipment and routing of outbound freight to ensure cost‑efficient and timely delivery of product
Research various transportation methods, investigating cost and performance; liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight
Handles and resolves escalated customer service issues directly with the customer
Investigates and resolves issues related to damages, shortages, and overages
Rotates through different departments, as necessary, to meet the demands of the business
Participates in ongoing training regarding technology upgrades and new systems applicable to the position
Coordinates meetings and communications between the cross‑dock, stores, drivers and Distribution Center to maintain the highest level of service
Trains and monitors third‑party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service
Promotes a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
Ensures all customers are provided with exceptional service
Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals
What you’ll bring to the table
Strong problem‑solving and analytical skills
High attention to detail
Computer literate, including but not limited to Google OS
Clerical, word processing, and/or office skills
Mechanical aptitude to assemble furniture pieces
Possess a complete understanding of training and communication resources relevant to the position
Awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals
Good communication skills
Ability to work in a team environment
Basic English Language proficiency
We’d love to hear from you if you have…
A minimum of 1+ years of related work experience
Customer service experience preferred
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Retail
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The Home Delivery Center Coordinator is the vital link between Crate and Barrel and the 3rd party service provider at the home delivery center.
A day in the life as a Home Delivery Center Coordinator
Manages the shipment and routing of outbound freight to ensure cost‑efficient and timely delivery of product
Research various transportation methods, investigating cost and performance; liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight
Handles and resolves escalated customer service issues directly with the customer
Investigates and resolves issues related to damages, shortages, and overages
Rotates through different departments, as necessary, to meet the demands of the business
Participates in ongoing training regarding technology upgrades and new systems applicable to the position
Coordinates meetings and communications between the cross‑dock, stores, drivers and Distribution Center to maintain the highest level of service
Trains and monitors third‑party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service
Promotes a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
Ensures all customers are provided with exceptional service
Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals
What you’ll bring to the table
Strong problem‑solving and analytical skills
High attention to detail
Computer literate, including but not limited to Google OS
Clerical, word processing, and/or office skills
Mechanical aptitude to assemble furniture pieces
Possess a complete understanding of training and communication resources relevant to the position
Awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals
Good communication skills
Ability to work in a team environment
Basic English Language proficiency
We’d love to hear from you if you have…
A minimum of 1+ years of related work experience
Customer service experience preferred
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Retail
#J-18808-Ljbffr