Phoenix Children's
Manager, EMS & Base Hospital Program
Phoenix Children's, Phoenix, Arizona, United States, 85003
Manager, EMS & Base Hospital Program
Position Details
Department: PCH-MAIN | Base Hospital Operations
Location: Phoenix
Shift: Mon-Fri, Days, 8am-5pm
Category: Director/Management
Posting #: 990757
Employee Type: Full-Time
Position Summary
If you are a dynamic and experienced RN with a passion for leadership and a commitment to excellence in the pre‑hospital setting, please consider an exciting opportunity to join our dynamic team as the Manager of EMS and Base Hospital Programs. This role will be responsible for the overall management of the base hospital program and EMS care coordination across all Phoenix Children’s Emergency Departments. Key responsibilities include promoting and maintaining strong relationships with our EMS community partners as well as organizational stakeholders, ensuring compliance with all relevant state and regulatory standards, and supervising and coordinating activities of site base hospital coordinators to promote the delivery of quality pre‑hospital care to support our growing team. The ideal candidate will bring strong communication and relationship development skills, financial and business acumen, and ability to lead teams in a dynamic environment.
This position is responsible for the management and organization of the Base Hospital Program and EMS services at Phoenix Children’s. The Manager, EMS and Base Hospital Program promotes the delivery of quality pre‑hospital care through clinical practice, consultation, education, collaboration, leadership and research. Assumes accountability for coordinating the functions within the EMS and Base Hospital Program which includes: program planning and development, clinical practice/system coordination, developing and managing the operational budget, supervising personnel working within the department, providing feedback for those functioning as EMS responders, overseeing the quality and performance improvement activities, and providing education to the multidisciplinary personnel involved in pre‑hospital care both within Phoenix Children’s and other outside EMS agencies while maintaining compliance with all state guidelines. Base Hospitals provide both administrative medical direction and on‑line medical direction to certified emergency medical technicians at the advanced life support level which includes, but is not limited to, Paramedics. To become certified as an Arizona Base Hospital, submission of a Bureau approved application is required. Phoenix Children’s is considered a specialty base hospital specifically for pediatrics.
Responsibilities
Arizona Department of Health Services (AZDHS) Base Hospital certification
Responsible for (in collaboration with Medical Director) the AZDHS Base Hospital Certification and biennial audit/re‑certification
Responsible for (in collaboration with pharmacy) the EMS narcotic inventory, EMS refill, and EMS exchange program
Ensures orientation of (in collaboration with Base Hospital Medical Director) Phoenix Children’s ED physicians to Base Hospital policy, online medical direction, and EMS courtesy notification‑designated phone
Responsible for (in collaboration with legal/risk) establishing and maintaining Base Hospital agreements and contracts
Leads the development and implementation of pre‑hospital policies and protocols related to coordination of patient care and participates in the bi‑annual review with medical director
EMS Quality Assurance and Safety
Develops and maintains quality metrics, to include audits of records per guidelines/protocols and leading pre‑hospital quality management reviews
Provides oversight of EMS and Base Hospital programs across the enterprise in alignment with organizational goals and priorities
Ensures metrics are kept up to date and validity of reporting is sound
Continuously evaluates metrics and develops action plans to drive performance
Ensures peer review feedback to Phoenix Children’s staff answering the communication workstation
Ensures formal follow up to EMS providers utilizing NASEMSO Clinical Guidelines and Performance Metrics
Ensures notification of EMS provider exposure to communicable disease
Oversees pre‑hospital transport data on Phoenix Children’s inpatient patient profiles
Participates in bimonthly Phoenix Fire Department CQI Collaborative
Participates and/or leads hospital‑based committees impacting EMS/Base Hospital program
Represents Phoenix Children’s on the local and state level regarding EMS issues
EMS Outreach and Education
Supports coordination (in collaboration with Professional Practice) of paramedic learner and air ambulance nurse/paramedic clinical rotations in the Emergency Department, PICU, and NICU
Provides oversight with Legal/Risk to establish and maintain education/clinical agreements with paramedic schools, municipal agencies, and air ambulance agencies
Coordinates & represents Phoenix Children’s at local and national EMS Conference Financial Support/Vendor
Deliver CE upon request from EMS agencies or pre‑hospital coordinators
Approval of continuing education credits for NREMT/AZDHS EMCT license re‑certification
Coordinate CE events in collaboration with the Phoenix Children’s Trauma Outreach coordinator
Develops annual Phoenix Children’s sponsored events related to EMS Outreach and education
Coordinates (in collaboration with Medical Director) physician training and electives related to transport/EMS operations
Phoenix Children’s ED Nurse Base Hospital/EMS courtesy notification designated phone Workstation orientation
Provides Fiscal Management
Prepares and manages the operating budget demonstrating prudent resource utilization and effective collaboration with the accounting and billing departments to monitor account revenue and expenses
Management of grant funds in accordance with guidelines
Maintains current knowledge of legislative and regulatory activities that impact pre‑hospital care and base hospital
Personnel Management
Supervises the Base Hospital Coordinators, assuring and monitoring proper distribution of workload, accuracy and quality of work
Manages all aspects of personnel administration including but not limited to recruitment, onboarding, continual performance development, adhering to HR policies and collaborates with Human Resources as appropriate
Delegates special projects and committee assignments
Assesses employee job satisfaction
Maintains files and documents in compliance with regulatory standards
Performs miscellaneous job related duties as requested
Qualifications
Bachelor’s Degree in Nursing (required)
Master’s Degree in related field (preferred)
5 years of experience in emergency department or pre‑hospital settings (required)
Prior management/supervisory experience and trauma nursing experience in the Emergency Department, ICU or pre‑hospital setting (required)
Current AZ RN license or an RN license from a compact state with multistate privileges (required)
Current BLS Certification for Healthcare Provider (required)
Current TNCC/ATCN/ITLS or qualifying trauma course/certification (required)
Current PALS/ACLS from American Heart Association (required)
National nursing or related certification (required)
Paramedic license (preferred)
Mission, Vision & Values Mission: To advance hope, healing and the best healthcare for children and their families.
Vision: Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
Offering the most comprehensive care across ages, communities and specialties
Investing in innovative research, including emerging treatments, tools and technologies
Advancing education and training to shape the next generation of clinical leaders
Advocating for the health and well‑being of children and families
We place children and families at the center of all we do
We deliver exceptional care, every day and in every way
We collaborate with colleagues, partners and communities to amplify our impact
We set the standards of pediatric healthcare today, and innovate for the future
We are accountable for making the highest quality care accessible and affordable
#J-18808-Ljbffr
Department: PCH-MAIN | Base Hospital Operations
Location: Phoenix
Shift: Mon-Fri, Days, 8am-5pm
Category: Director/Management
Posting #: 990757
Employee Type: Full-Time
Position Summary
If you are a dynamic and experienced RN with a passion for leadership and a commitment to excellence in the pre‑hospital setting, please consider an exciting opportunity to join our dynamic team as the Manager of EMS and Base Hospital Programs. This role will be responsible for the overall management of the base hospital program and EMS care coordination across all Phoenix Children’s Emergency Departments. Key responsibilities include promoting and maintaining strong relationships with our EMS community partners as well as organizational stakeholders, ensuring compliance with all relevant state and regulatory standards, and supervising and coordinating activities of site base hospital coordinators to promote the delivery of quality pre‑hospital care to support our growing team. The ideal candidate will bring strong communication and relationship development skills, financial and business acumen, and ability to lead teams in a dynamic environment.
This position is responsible for the management and organization of the Base Hospital Program and EMS services at Phoenix Children’s. The Manager, EMS and Base Hospital Program promotes the delivery of quality pre‑hospital care through clinical practice, consultation, education, collaboration, leadership and research. Assumes accountability for coordinating the functions within the EMS and Base Hospital Program which includes: program planning and development, clinical practice/system coordination, developing and managing the operational budget, supervising personnel working within the department, providing feedback for those functioning as EMS responders, overseeing the quality and performance improvement activities, and providing education to the multidisciplinary personnel involved in pre‑hospital care both within Phoenix Children’s and other outside EMS agencies while maintaining compliance with all state guidelines. Base Hospitals provide both administrative medical direction and on‑line medical direction to certified emergency medical technicians at the advanced life support level which includes, but is not limited to, Paramedics. To become certified as an Arizona Base Hospital, submission of a Bureau approved application is required. Phoenix Children’s is considered a specialty base hospital specifically for pediatrics.
Responsibilities
Arizona Department of Health Services (AZDHS) Base Hospital certification
Responsible for (in collaboration with Medical Director) the AZDHS Base Hospital Certification and biennial audit/re‑certification
Responsible for (in collaboration with pharmacy) the EMS narcotic inventory, EMS refill, and EMS exchange program
Ensures orientation of (in collaboration with Base Hospital Medical Director) Phoenix Children’s ED physicians to Base Hospital policy, online medical direction, and EMS courtesy notification‑designated phone
Responsible for (in collaboration with legal/risk) establishing and maintaining Base Hospital agreements and contracts
Leads the development and implementation of pre‑hospital policies and protocols related to coordination of patient care and participates in the bi‑annual review with medical director
EMS Quality Assurance and Safety
Develops and maintains quality metrics, to include audits of records per guidelines/protocols and leading pre‑hospital quality management reviews
Provides oversight of EMS and Base Hospital programs across the enterprise in alignment with organizational goals and priorities
Ensures metrics are kept up to date and validity of reporting is sound
Continuously evaluates metrics and develops action plans to drive performance
Ensures peer review feedback to Phoenix Children’s staff answering the communication workstation
Ensures formal follow up to EMS providers utilizing NASEMSO Clinical Guidelines and Performance Metrics
Ensures notification of EMS provider exposure to communicable disease
Oversees pre‑hospital transport data on Phoenix Children’s inpatient patient profiles
Participates in bimonthly Phoenix Fire Department CQI Collaborative
Participates and/or leads hospital‑based committees impacting EMS/Base Hospital program
Represents Phoenix Children’s on the local and state level regarding EMS issues
EMS Outreach and Education
Supports coordination (in collaboration with Professional Practice) of paramedic learner and air ambulance nurse/paramedic clinical rotations in the Emergency Department, PICU, and NICU
Provides oversight with Legal/Risk to establish and maintain education/clinical agreements with paramedic schools, municipal agencies, and air ambulance agencies
Coordinates & represents Phoenix Children’s at local and national EMS Conference Financial Support/Vendor
Deliver CE upon request from EMS agencies or pre‑hospital coordinators
Approval of continuing education credits for NREMT/AZDHS EMCT license re‑certification
Coordinate CE events in collaboration with the Phoenix Children’s Trauma Outreach coordinator
Develops annual Phoenix Children’s sponsored events related to EMS Outreach and education
Coordinates (in collaboration with Medical Director) physician training and electives related to transport/EMS operations
Phoenix Children’s ED Nurse Base Hospital/EMS courtesy notification designated phone Workstation orientation
Provides Fiscal Management
Prepares and manages the operating budget demonstrating prudent resource utilization and effective collaboration with the accounting and billing departments to monitor account revenue and expenses
Management of grant funds in accordance with guidelines
Maintains current knowledge of legislative and regulatory activities that impact pre‑hospital care and base hospital
Personnel Management
Supervises the Base Hospital Coordinators, assuring and monitoring proper distribution of workload, accuracy and quality of work
Manages all aspects of personnel administration including but not limited to recruitment, onboarding, continual performance development, adhering to HR policies and collaborates with Human Resources as appropriate
Delegates special projects and committee assignments
Assesses employee job satisfaction
Maintains files and documents in compliance with regulatory standards
Performs miscellaneous job related duties as requested
Qualifications
Bachelor’s Degree in Nursing (required)
Master’s Degree in related field (preferred)
5 years of experience in emergency department or pre‑hospital settings (required)
Prior management/supervisory experience and trauma nursing experience in the Emergency Department, ICU or pre‑hospital setting (required)
Current AZ RN license or an RN license from a compact state with multistate privileges (required)
Current BLS Certification for Healthcare Provider (required)
Current TNCC/ATCN/ITLS or qualifying trauma course/certification (required)
Current PALS/ACLS from American Heart Association (required)
National nursing or related certification (required)
Paramedic license (preferred)
Mission, Vision & Values Mission: To advance hope, healing and the best healthcare for children and their families.
Vision: Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
Offering the most comprehensive care across ages, communities and specialties
Investing in innovative research, including emerging treatments, tools and technologies
Advancing education and training to shape the next generation of clinical leaders
Advocating for the health and well‑being of children and families
We place children and families at the center of all we do
We deliver exceptional care, every day and in every way
We collaborate with colleagues, partners and communities to amplify our impact
We set the standards of pediatric healthcare today, and innovate for the future
We are accountable for making the highest quality care accessible and affordable
#J-18808-Ljbffr