Spectrum Association Management
Team Lead - HOA Site Inspections
Spectrum Association Management, League City, Texas, us, 77574
Assistant Manager
The Assistant Manager plays a pivotal role in driving success across the division by supporting the Division Leadership and collaborating closely with the Manager of Site Inspections. This person will be responsible for the geographic territories as assigned and will ensure the effective implementation of strategies that enhance community impact and engagement while maintaining compliance with property codes and governing documents.
Key Responsibilities
Facilitate communication between the Site Management Team, the Manager, and local division leaders, ensuring alignment with organizational goals.
Address client inquiries and concerns with professionalism and resolve escalated challenges from homeowners.
Mentor and train team members, conduct performance evaluations, and foster a collaborative environment that encourages growth and innovation.
Coordinate with local division leadership to integrate site management efforts with broader organizational objectives.
Other Responsibilities
Work closely with the Manager of Site Inspections to oversee daily operations and ensure efficiency and consistency across all divisions.
Manage and oversee department operations in alignment with the company’s strategic vision and standards.
Possess expert-level knowledge of property codes for all markets and understand governing documents.
Understand processes and backend systems, including CINC Manager, CINC Systems, Spectrum, JellyBird, and CINC WebAxis.
Support and facilitate cross‑divisional collaboration among teams.
Conduct audits of property bullet point forms at least quarterly.
Own and understand all aspects of Fleet Management systems (Fleet Car Management, D/W Fleet Car Log, Maintenance Log, Receipt Submissions, Fleet Car GPS, Fleet Car Remote Parking Agreement, Fleet Car Check‑In/Check‑Out).
Approve small repairs when needed.
Understanding of
Creation of Violation Policies
Quality Control (QC)
Input and Review for proper setup of letter templates for policies
Legal Packet Submissions
Collaboration with other Assistant Managers of Site Inspections
Team Leadership and Development
Collaborate with the Manager of Site Inspections to train and lead a high‑performing, motivated team.
Build a positive and accountable workplace culture.
Coach, develop, and mentor Site Managers.
Identify talent and recommend staff for senior, mentor, and SM Compliance positions.
Evaluate employee performance and provide feedback.
Monitor team performance with monthly 1:1s and Playbooks every 6 months.
Review Drive Reports for completion, accuracy, and consistency.
Audit Homeowner Correspondence through the homeowner portal and app.
Implement coaching and training based on feedback from the Assistant Manager of Compliance.
Customer Service and Satisfaction
Develop and maintain strong relationships with Board Members.
Address Board Member complaints promptly and ensure satisfactory resolutions.
Collaborate with the Client Relations Manager to implement strategies that ensure high customer satisfaction.
Analyze customer feedback routinely and recommend changes for improvement.
Regularly assess customer service practices against company standards.
Division Level Support
Build relationships with Division Leadership, Community Manager teams, and Site Management teams.
Audit Team Schedules to ensure contractual obligations are met.
Facilitate seamless communication and coordination among departments.
Gather and analyze feedback from Division Leadership and Community Management teams.
Provide strategic support to division leaders and Community Managers.
Address and resolve conflicts or challenges within the division promptly.
Support leadership and team development initiatives.
Coordinate portfolio assignments and resource allocation.
Create FAQs with training and support for Community Managers.
Requirements
Valid driver’s license, auto insurance, and safe driving record.
Initiative and ability to work independently (industry experience not required).
Knowledge
Computer literate with proficiency in Microsoft Word and Excel.
Understand how to enter data into databases and iPads.
Desired Skills
Proven conflict resolution and customer service skill.
Detail-oriented.
Positive attitude.
Influential.
Culture champion.
Critical thinking.
Organization and time management.
Problem-solving and analysis.
Clear and professional communication.
Abilities
Understand and carry out oral and written requests.
Multitask and learn quickly in a fast-paced environment.
Customer-service minded and maintain calm demeanor during interactions.
Benefits
For the first year, required to work out of the local office; after one year may transition to Hybrid Empowerment Plan.
Recognized as Best Places to Work since 2007.
Fastest Growing Company - Fast Track 50 in 2020.
San Antonio-based homeowners’ association management company.
Privately owned, no layoffs for over 20 years.
Work/life balance and 5 weeks PTO.
40 paid hours per year for community service.
11 paid holidays.
Internal Learning and Development Management System.
Medical, Dental, Vision, STD/LTD, Life/AD&D and 401(k) program.
Free medical clinic in-house and virtual appointments.
Well‑structured career track plan with 6‑month review.
Annual salary $50,000 with reviews and performance increases every 6 months.
Company Fleet Car Provided.
Spectrum AM is an Equal Opportunity Employer.
#J-18808-Ljbffr
The Assistant Manager plays a pivotal role in driving success across the division by supporting the Division Leadership and collaborating closely with the Manager of Site Inspections. This person will be responsible for the geographic territories as assigned and will ensure the effective implementation of strategies that enhance community impact and engagement while maintaining compliance with property codes and governing documents.
Key Responsibilities
Facilitate communication between the Site Management Team, the Manager, and local division leaders, ensuring alignment with organizational goals.
Address client inquiries and concerns with professionalism and resolve escalated challenges from homeowners.
Mentor and train team members, conduct performance evaluations, and foster a collaborative environment that encourages growth and innovation.
Coordinate with local division leadership to integrate site management efforts with broader organizational objectives.
Other Responsibilities
Work closely with the Manager of Site Inspections to oversee daily operations and ensure efficiency and consistency across all divisions.
Manage and oversee department operations in alignment with the company’s strategic vision and standards.
Possess expert-level knowledge of property codes for all markets and understand governing documents.
Understand processes and backend systems, including CINC Manager, CINC Systems, Spectrum, JellyBird, and CINC WebAxis.
Support and facilitate cross‑divisional collaboration among teams.
Conduct audits of property bullet point forms at least quarterly.
Own and understand all aspects of Fleet Management systems (Fleet Car Management, D/W Fleet Car Log, Maintenance Log, Receipt Submissions, Fleet Car GPS, Fleet Car Remote Parking Agreement, Fleet Car Check‑In/Check‑Out).
Approve small repairs when needed.
Understanding of
Creation of Violation Policies
Quality Control (QC)
Input and Review for proper setup of letter templates for policies
Legal Packet Submissions
Collaboration with other Assistant Managers of Site Inspections
Team Leadership and Development
Collaborate with the Manager of Site Inspections to train and lead a high‑performing, motivated team.
Build a positive and accountable workplace culture.
Coach, develop, and mentor Site Managers.
Identify talent and recommend staff for senior, mentor, and SM Compliance positions.
Evaluate employee performance and provide feedback.
Monitor team performance with monthly 1:1s and Playbooks every 6 months.
Review Drive Reports for completion, accuracy, and consistency.
Audit Homeowner Correspondence through the homeowner portal and app.
Implement coaching and training based on feedback from the Assistant Manager of Compliance.
Customer Service and Satisfaction
Develop and maintain strong relationships with Board Members.
Address Board Member complaints promptly and ensure satisfactory resolutions.
Collaborate with the Client Relations Manager to implement strategies that ensure high customer satisfaction.
Analyze customer feedback routinely and recommend changes for improvement.
Regularly assess customer service practices against company standards.
Division Level Support
Build relationships with Division Leadership, Community Manager teams, and Site Management teams.
Audit Team Schedules to ensure contractual obligations are met.
Facilitate seamless communication and coordination among departments.
Gather and analyze feedback from Division Leadership and Community Management teams.
Provide strategic support to division leaders and Community Managers.
Address and resolve conflicts or challenges within the division promptly.
Support leadership and team development initiatives.
Coordinate portfolio assignments and resource allocation.
Create FAQs with training and support for Community Managers.
Requirements
Valid driver’s license, auto insurance, and safe driving record.
Initiative and ability to work independently (industry experience not required).
Knowledge
Computer literate with proficiency in Microsoft Word and Excel.
Understand how to enter data into databases and iPads.
Desired Skills
Proven conflict resolution and customer service skill.
Detail-oriented.
Positive attitude.
Influential.
Culture champion.
Critical thinking.
Organization and time management.
Problem-solving and analysis.
Clear and professional communication.
Abilities
Understand and carry out oral and written requests.
Multitask and learn quickly in a fast-paced environment.
Customer-service minded and maintain calm demeanor during interactions.
Benefits
For the first year, required to work out of the local office; after one year may transition to Hybrid Empowerment Plan.
Recognized as Best Places to Work since 2007.
Fastest Growing Company - Fast Track 50 in 2020.
San Antonio-based homeowners’ association management company.
Privately owned, no layoffs for over 20 years.
Work/life balance and 5 weeks PTO.
40 paid hours per year for community service.
11 paid holidays.
Internal Learning and Development Management System.
Medical, Dental, Vision, STD/LTD, Life/AD&D and 401(k) program.
Free medical clinic in-house and virtual appointments.
Well‑structured career track plan with 6‑month review.
Annual salary $50,000 with reviews and performance increases every 6 months.
Company Fleet Car Provided.
Spectrum AM is an Equal Opportunity Employer.
#J-18808-Ljbffr