KellyMitchell Group
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Job Summary Our client is seeking a Network Operations Analyst to join their team! This position is located in Blue Ash, Ohio.
Duties
Use experience and knowledge of WAN, LAN, and WLAN infrastructure to triage, diagnose, and remediate wireless infrastructure incidents
Serve as a technical subject matter expert for customer‑facing network environments and operations
Leverage knowledge of WAN routing protocols and devices, as well as LAN switching protocols and devices, to triage, diagnose, and remediate network alerts while meeting availability and mean‑time‑to‑repair service‑level goals
Provide first‑and second‑level network operations support for all WAN, LAN, and wireless‑related incidents
Triage and remediate VSAT, cellular, wired, and wireless WAN/LAN incidents
Recognize high‑priority incidents and elevate them appropriately to Level 3 support teams
Facilitate critical network incident conference calls and provide assistance during major events
Create and review network device and system change procedures and documentation
Perform proactive maintenance on routers, switches, wireless access points, and other network hardware
Provide implementation support for new network devices
Utilize tools such as ServiceNow, WhatUp Gold, and network platforms such as Arista or Aruba
Assist with standard network requests, including support for new site installations and setup
Desired Skills/Experience
3+ years of experience working with network technologies
3+ years of experience with Wi‑Fi and wireless infrastructures
Strong knowledge of network routing and switching protocols
Strong customer service skills
Experience troubleshooting routers and Hewlett‑Packard switches is a plus
Familiarity and experience with SD‑WAN platforms
Experience with Extreme Networks wireless access points is a plus
Highly motivated and service‑oriented
Able to work independently with minimal supervision
Able to work collaboratively within a team environment
Excellent organizational, multitasking, and teamwork skills
Experience with network monitoring tools is a plus
Desire to learn new technologies and stay current with technical skills
Strong verbal and written communication skills
Willingness to work night and weekend shifts as required
Experience with SD‑WAN platforms strongly preferred
Benefits
Medical, Dental, & Vision Insurance Plans
Employee‑Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between
$28.00 and $35.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Job Summary Our client is seeking a Network Operations Analyst to join their team! This position is located in Blue Ash, Ohio.
Duties
Use experience and knowledge of WAN, LAN, and WLAN infrastructure to triage, diagnose, and remediate wireless infrastructure incidents
Serve as a technical subject matter expert for customer‑facing network environments and operations
Leverage knowledge of WAN routing protocols and devices, as well as LAN switching protocols and devices, to triage, diagnose, and remediate network alerts while meeting availability and mean‑time‑to‑repair service‑level goals
Provide first‑and second‑level network operations support for all WAN, LAN, and wireless‑related incidents
Triage and remediate VSAT, cellular, wired, and wireless WAN/LAN incidents
Recognize high‑priority incidents and elevate them appropriately to Level 3 support teams
Facilitate critical network incident conference calls and provide assistance during major events
Create and review network device and system change procedures and documentation
Perform proactive maintenance on routers, switches, wireless access points, and other network hardware
Provide implementation support for new network devices
Utilize tools such as ServiceNow, WhatUp Gold, and network platforms such as Arista or Aruba
Assist with standard network requests, including support for new site installations and setup
Desired Skills/Experience
3+ years of experience working with network technologies
3+ years of experience with Wi‑Fi and wireless infrastructures
Strong knowledge of network routing and switching protocols
Strong customer service skills
Experience troubleshooting routers and Hewlett‑Packard switches is a plus
Familiarity and experience with SD‑WAN platforms
Experience with Extreme Networks wireless access points is a plus
Highly motivated and service‑oriented
Able to work independently with minimal supervision
Able to work collaboratively within a team environment
Excellent organizational, multitasking, and teamwork skills
Experience with network monitoring tools is a plus
Desire to learn new technologies and stay current with technical skills
Strong verbal and written communication skills
Willingness to work night and weekend shifts as required
Experience with SD‑WAN platforms strongly preferred
Benefits
Medical, Dental, & Vision Insurance Plans
Employee‑Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between
$28.00 and $35.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr